Dedicated Administrative Professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Microsoft Word and Excel
Mail management
Technologically savvy
Microsoft
Transporting files
Excel spreadsheets
Meeting planning
Recordkeeping and bookkeeping
Sensitive material handling
Records management systems
Data entry documentation
Data organization
Dedicated team player
Scheduling and calendar management
Operational processes
Professional and polished presentation
Strong problem solver
Multitasking and prioritization
Professional and mature
Resourceful
Multi-line phone systems
Education and Training
Regent UniversityVa Beach, Va, Expected in 12/2023 – –Bachelor of Science:Psychology - GPA:
My ultimate goal in life is to help children and youth who have no support, to be a positive influence and relationship for them. I am pursuing this degree with this goal in mind.
Major in Psychology
2.86 GPA
Experience
Mdu Resources Group, Inc. - Administrative Assistant Cheyenne, WY, 01/2020 - Current
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to higher ranks by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Updated details in company database by keying in call details and status.
Directed customer communication to appropriate department personnel.
Prepared packages for shipment by generating packing slips and setting up courier deliveries.
Controlled building access by allowing entry to new employees and visitors.
Conducted and initialized local record checks for law enforcement requests.
Five Star Quality Care, Inc. - Medical Office Assistant Olympia, WA, 04/2018 - 12/2019
Assist providers in communicating with patients’ needs.
Registered patients and scheduled appointments.
Assisted with referrals and prepared medical records for patients.
Maintained confidentiality of records relating to clients' treatment
Scheduled appointments for patients via phone and in person.
Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Collected information, verified insurance and collected co-payments for patients as part of check-in process.
Contacted pharmacies to submit and refill patients' prescriptions.
Consistently informed patients of financial responsibilities prior to services being rendered.
Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
Updated patient financial information to promote accurate record keeping.
Helped patients complete paperwork and explained processes and procedures.
Called patients to schedule follow-up appointments, consistently double-checking information and availability.
Communicated with patients to gather intake data and verify chart information.
Adhered to HIPAA requirements to safeguard patient confidentiality.
Managed incoming telephone calls, took messages and directed callers to personnel.
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