Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Dedicated Administrative Professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

Skills
  • Microsoft Word and Excel
  • Mail management
  • Technologically savvy
  • Microsoft
  • Transporting files
  • Excel spreadsheets
  • Meeting planning
  • Recordkeeping and bookkeeping
  • Sensitive material handling
  • Records management systems
  • Data entry documentation
  • Data organization
  • Dedicated team player
  • Scheduling and calendar management
  • Operational processes
  • Professional and polished presentation
  • Strong problem solver
  • Multitasking and prioritization
  • Professional and mature
  • Resourceful
  • Multi-line phone systems
Education and Training
Regent University Va Beach, Va, Expected in 12/2023 – – Bachelor of Science : Psychology - GPA :

My ultimate goal in life is to help children and youth who have no support, to be a positive influence and relationship for them. I am pursuing this degree with this goal in mind.

  • Major in Psychology
  • 2.86 GPA
Experience
Mdu Resources Group, Inc. - Administrative Assistant
Cheyenne, WY, 01/2020 - Current
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to higher ranks by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in call details and status.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Controlled building access by allowing entry to new employees and visitors.
  • Conducted and initialized local record checks for law enforcement requests.
Five Star Quality Care, Inc. - Medical Office Assistant
Olympia, WA, 04/2018 - 12/2019
  • Assist providers in communicating with patients’ needs.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Updated patient financial information to promote accurate record keeping.
  • Helped patients complete paperwork and explained processes and procedures.
  • Called patients to schedule follow-up appointments, consistently double-checking information and availability.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
G4s - Communications Officer
Groveport, OH, 02/2016 - 03/2018
  • Verified proper handling and routing of communications and classified data.
  • Maintained ultra-high frequency, high frequency, and radioteletype communication circuits.
  • Verified personnel credentials and monitored training for regulatory compliance.
  • Contributed to data safety management, including implementation of new protocols.
  • Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of sensitive material.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Dispatched police officers and emergency personnel to calls for service.
  • Responded to emergency calls routed by automatic distribution system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Executed proficiency in digital telephone systems.

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Resume Overview

School Attended

  • Regent University

Job Titles Held:

  • Administrative Assistant
  • Medical Office Assistant
  • Communications Officer

Degrees

  • Bachelor of Science

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