(555) 432-1000,
, , 100 Montgomery St. 10th Floor

Dedicated Administrative Professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.

  • Microsoft Word and Excel
  • Mail management
  • Technologically savvy
  • Microsoft
  • Transporting files
  • Excel spreadsheets
  • Meeting planning
  • Recordkeeping and bookkeeping
  • Sensitive material handling
  • Records management systems
  • Data entry documentation
  • Data organization
  • Dedicated team player
  • Scheduling and calendar management
  • Operational processes
  • Professional and polished presentation
  • Strong problem solver
  • Multitasking and prioritization
  • Professional and mature
  • Resourceful
  • Multi-line phone systems
Education and Training
Regent University Va Beach, Va, Expected in 12/2023 Bachelor of Science : Psychology - GPA :

My ultimate goal in life is to help children and youth who have no support, to be a positive influence and relationship for them. I am pursuing this degree with this goal in mind.

  • Major in Psychology
  • 2.86 GPA
Mdu Resources Group, Inc. - Administrative Assistant
Cheyenne, WY, 01/2020 - Current
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to higher ranks by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Updated details in company database by keying in call details and status.
  • Directed customer communication to appropriate department personnel.
  • Prepared packages for shipment by generating packing slips and setting up courier deliveries.
  • Controlled building access by allowing entry to new employees and visitors.
  • Conducted and initialized local record checks for law enforcement requests.
Five Star Quality Care, Inc. - Medical Office Assistant
Olympia, WA, 04/2018 - 12/2019
  • Assist providers in communicating with patients’ needs.
  • Registered patients and scheduled appointments.
  • Assisted with referrals and prepared medical records for patients.
  • Maintained confidentiality of records relating to clients' treatment
  • Scheduled appointments for patients via phone and in person.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Collected information, verified insurance and collected co-payments for patients as part of check-in process.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Consistently informed patients of financial responsibilities prior to services being rendered.
  • Cooperated with Medicare, Medicaid and private insurance providers to resolve billing issues.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Updated patient financial information to promote accurate record keeping.
  • Helped patients complete paperwork and explained processes and procedures.
  • Called patients to schedule follow-up appointments, consistently double-checking information and availability.
  • Communicated with patients to gather intake data and verify chart information.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
G4s - Communications Officer
Groveport, OH, 02/2016 - 03/2018
  • Verified proper handling and routing of communications and classified data.
  • Maintained ultra-high frequency, high frequency, and radioteletype communication circuits.
  • Verified personnel credentials and monitored training for regulatory compliance.
  • Contributed to data safety management, including implementation of new protocols.
  • Safeguarded equipment and material, including configuration, custody, safekeeping and destruction of sensitive material.
  • Handled emergency phone calls calmly and obtained pertinent information with composed approach.
  • Used radio, telephone and computer system to update first responders with new information.
  • Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire and EMS while tracking data in real-time.
  • Dispatched calls to relevant police, fire or medical response personnel depending on individual call situations.
  • Took caller information, read associated computer information and documented vital details in call tracking and assignment system.
  • Assisted departments with special requests for assistance and BOLOs.
  • Dispatched police officers and emergency personnel to calls for service.
  • Responded to emergency calls routed by automatic distribution system.
  • Entered information on computerized systems to verify locations and notify nearest responders.
  • Maintained and updated crucial and confidential information, phone numbers and addresses.
  • Asked probing questions to get to root of caller's issues.
  • Certified in CPR to provide First Point of Contact emergency assistance to callers.
  • Read and effectively interpreted small-scale maps and information from computer screen to determine locations and provide directions.
  • Co-operated with law enforcement agencies to provide evidence and assist with investigations.
  • Acted as first responder for medical emergencies, included incoming calls and code red situations.
  • Executed proficiency in digital telephone systems.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy


Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score
could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:


resume Strength

  • Formatting
  • Measurable Results
  • Personalization
  • Strong Summary
  • Target Job
  • Typos
  • Word Choice

Resume Overview

School Attended

  • Regent University

Job Titles Held:

  • Administrative Assistant
  • Medical Office Assistant
  • Communications Officer


  • Bachelor of Science

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in: