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Administrative Assistant Resume Example

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CW
ADMINISTRATIVE ASSISTANT
Professional Summary
Work History
Real Alloy - Administrative AssistantColdwater , MI12/2015 - Current
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Performed research to collect and record Material data.
  • Processed invoices and expenses using Quickbooks.
  • Routed incoming calls and faxes and drafted detailed messages to expedite response.
  • Tracked inventory and ordered office supplies encouraging cost-effective solutions.
  • Generated reports and typed letters in Microsoft Word and prepared presentations in Excel and Word for maximum impact and results.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Offered departmental administrative support.
First Financial Bankshares - Senior TellerKeller , TX04/2010 - 12/2012
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Managed overdraft reports and performed audits.
  • Coached and trained numerous of new bank tellers in my time at Harford Bank.
  • Answered phone and email inquiries on banking products.
  • Politely assisted over numerous customers per day in fast and high-pressure environment.
  • Assisted estimated 15 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Maintained, organized and stocked teller window areas.
  • Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by [Number]% in [Timeframe].
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Tellers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
First Financial Bankshares - Senior TellerKingwood , TX07/2000 - 07/2012
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
  • Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Promoted products or services to each customer to consistently achieve sales targets.
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies.
  • Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
  • Managed overdraft reports and performed audits.
  • Coached and trained bumerous of new bank tellers in the years that i worked at BCSB.
  • Answered phone and email inquiries on banking products.
  • Handled foreign currency and performed currency transaction reports.
  • Maintained, organized and stocked teller window areas.
  • Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
  • Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Bank Employeess.
  • Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Caine & Weiner - Customer Service RepresentativeDallas , TX08/1997 - 12/1999
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Responded to customer requests for products, services and company information.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Regularly exceeded daily sales and product add-on quotas.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Educated customers on promotions to enhance sales.
  • Recommended Pet food to customers, thoroughly explaining details.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Skills
  • Office administration
  • Document conversion
  • Spreadsheet management
  • Meeting arrangements
Education
06/1997North Harford High SchoolCity, StateHigh School Diploma
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How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

77Average
Resume Strength
  • Completeness
  • Word choice
  • Measurable results
  • Strong summary
  • Typos

Resume Overview

School Attended

  • North Harford High School

Job Titles Held:

  • Administrative Assistant
  • Senior Teller
  • Customer Service Representative

Degrees

  • High School Diploma

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