Administrative Assistant Resume Example CTM Flooring

ADMINISTRATIVE ASSISTANT

Professional Summary

Work History

CTM Flooring - Administrative AssistantAbingdon, MD12/2015 - Current

Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Arranged rapid office equipment repair and maintenance with vendors.
Executed record filing system to improve document organization and management.
Performed research to collect and record Material data.
Processed invoices and expenses using Quickbooks.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Generated reports and typed letters in Microsoft Word and prepared presentations in Excel and Word for maximum impact and results.
Coached new employees on administrative procedures, company policies and performance standards.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
Offered departmental administrative support.

Harford Bank - Senior TellerAbingdon, MD04/2010 - 12/2012

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Promoted products or services to each customer to consistently achieve sales targets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Managed overdraft reports and performed audits.
Coached and trained numerous of new bank tellers in my time at Harford Bank.
Answered phone and email inquiries on banking products.
Politely assisted over numerous customers per day in fast and high-pressure environment.
Assisted estimated 15 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals.
Maintained, organized and stocked teller window areas.
Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by [Number]% in [Timeframe].
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Tellers.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Baltimore County Savings Bank - Senior TellerBel Air, MD07/2000 - 07/2012

Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Promoted products or services to each customer to consistently achieve sales targets.
Upheld strict financial controls by keeping funds secure and accurately transferring monies.
Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
Managed overdraft reports and performed audits.
Coached and trained bumerous of new bank tellers in the years that i worked at BCSB.
Answered phone and email inquiries on banking products.
Handled foreign currency and performed currency transaction reports.
Maintained, organized and stocked teller window areas.
Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Bank Employeess.
Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Hickory Veterinary Hospital - Customer Service RepresentativeBel Air , MD08/1997 - 12/1999

Answered customer telephone calls promptly to avoid on-hold wait times.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Responded to customer requests for products, services and company information.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Provided primary customer support to internal and external customers in fast-paced environment.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Communicated with vendors regarding back order availability, future inventory and special orders.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Offered advice and assistance to customers, paying attention to special needs or wants.
Regularly exceeded daily sales and product add-on quotas.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Educated customers on promotions to enhance sales.
Recommended Pet food to customers, thoroughly explaining details.
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Skills

Office administration
Document conversion

Spreadsheet management
Meeting arrangements

Education

06/1997North Harford High SchoolPylesville, MDHigh School Diploma

Resume Overview

Companies Worked For:

CTM Flooring
Harford Bank
Baltimore County Savings Bank
Hickory Veterinary Hospital

School Attended

North Harford High School

Job Titles Held:

Administrative Assistant
Senior Teller
Customer Service Representative

Degrees

High School Diploma

Administrative Assistant Resume Example

Resume Score: 80%

DISCLAIMER

Resume Overview

Create a job alert for [job role title] at [location].

Similar Resumes