Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Professional Summary
Work History
Real Alloy - Administrative AssistantColdwater , MI12/2015 - Current
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Performed research to collect and record Material data.
- Processed invoices and expenses using Quickbooks.
- Routed incoming calls and faxes and drafted detailed messages to expedite response.
- Tracked inventory and ordered office supplies encouraging cost-effective solutions.
- Generated reports and typed letters in Microsoft Word and prepared presentations in Excel and Word for maximum impact and results.
- Coached new employees on administrative procedures, company policies and performance standards.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
- Offered departmental administrative support.
First Financial Bankshares - Senior TellerKeller , TX04/2010 - 12/2012
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Managed overdraft reports and performed audits.
- Coached and trained numerous of new bank tellers in my time at Harford Bank.
- Answered phone and email inquiries on banking products.
- Politely assisted over numerous customers per day in fast and high-pressure environment.
- Assisted estimated 15 customers each hour and remained poised and professional even in high-stress situations and when dealing with irate individuals.
- Maintained, organized and stocked teller window areas.
- Enthusiastically greeted customers and offered dedicated service during entire transaction, improving bank satisfaction ratings by [Number]% in [Timeframe].
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Tellers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
First Financial Bankshares - Senior TellerKingwood , TX07/2000 - 07/2012
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Checked amount details and fraud markers for transaction papers such as checks and money orders.
- Promoted products or services to each customer to consistently achieve sales targets.
- Upheld strict financial controls by keeping funds secure and accurately transferring monies.
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Managed overdraft reports and performed audits.
- Coached and trained bumerous of new bank tellers in the years that i worked at BCSB.
- Answered phone and email inquiries on banking products.
- Handled foreign currency and performed currency transaction reports.
- Maintained, organized and stocked teller window areas.
- Observed all procedures regarding financial and customer information to prevent possible breaches and data misuse.
- Bolstered understanding of banking products and services by enrolling in available training classes and seminars offered to Bank Employeess.
- Performed general teller duties, including handling drive thru line, handling cash, balancing cash drawers, performing loan payments, issuing cashier's checks and money orders, checking account information and handling indoor line.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Caine & Weiner - Customer Service RepresentativeDallas , TX08/1997 - 12/1999
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Consulted with outside parties to resolve discrepancies and create effective solutions.
- Responded to customer requests for products, services and company information.
- Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Regularly exceeded daily sales and product add-on quotas.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Educated customers on promotions to enhance sales.
- Recommended Pet food to customers, thoroughly explaining details.
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Skills
- Office administration
- Document conversion
- Spreadsheet management
- Meeting arrangements
Education
06/1997North Harford High SchoolCity, StateHigh School Diploma
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Resume Overview
School Attended
- North Harford High School
Job Titles Held:
- Administrative Assistant
- Senior Teller
- Customer Service Representative
Degrees
- High School Diploma
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