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Administrative Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for company professionals. Personable and communicative individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Well-versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and strengthen loyalty.

Skills
  • Ability to work well with others or as part of a team
  • Ability to communicate well with people internal and external to the company
  • Ability to solve any problems and make decisions
  • Ability to gather and process information efficiently
  • Ability to organize and prioritize work
  • Ability to analyze measurable data as it relates to job duties
  • Ability to learn quickly and self-motivate
  • Great time management
  • High-energy attitude
  • Call center experience
  • Microsoft Office expertise
  • Customer relations
  • Clerical support
Experience
09/2019 to Current
Administrative Assistant Regions Financial Corporation Osceola, AR,
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
07/2019 to 09/2019
Fraud Prevention Specialist Apple Inc. Littleton, CO,
  • Completed required investigations on referred files ahead of deadlines.
  • Identified fraud patterns and anomalies through analysis of large quantities of data.
  • Participated in group discussions with team members to develop new ways to combat fraud.
  • Conducted reviews of flagged transactions and reports that showed potential suspicious activity.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Recognized by management for providing exceptional customer service.
12/2018 to 04/2019
Customer Service Representative Capitol Federal Savings Bank Manhattan, KS,
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Documented conversations with customers to track requests, problems and solutions.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
01/2018 to 08/2018
Assistant Supervisor Berry Plastics Pryor, OK,
  • Coordinated with internal departments to maximize operational efficiency across production and administrative areas.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Assisted Park Quality Supervisor in evaluating employee performance and cultivating improvement initiatives.
  • Filed paperwork and submitted reports to upper management.
  • Oversaw employee supervision, client satisfaction, contract management and daily work.
  • Delegated daily tasks to team members to optimize group productivity.
  • Updated policies and procedures to maximize team efficiency and productivity.
  • Organized schedules, workflows and shift coverage to meet expected business demands.
  • Kept detailed records of department resource usage and expenses.
  • Cultivated hands-on training, assessment, guidance and performance monitoring programs to coach and mentor employees.
  • Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Coached and mentored Park Quality staff members through constructive feedback to develop long-term career goals.
  • Developed position rotation to support continuous improvement and operator development.
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Created training manual for all employees to use as reference guide.
  • Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
Education and Training
Expected in 06/2016
High School Diploma:
Fort Myers High School - Fort Myers, FL
GPA:
  • 4.98 Graduating GPA, among the top 3% of students in graduating class of 2016.
  • Completed professional development in Academy of Finance
  • National Honor Society Member
Expected in
Bachelor of Science: Biomedical Sciences
University Of South Florida - Tampa, FL
GPA:
Certifications

Microsoft Office Certifications in Word, Excel, Powerpoint & Outlook

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84Good

Resume Strength

  • Formatting
  • Length
  • Personalization
  • Strong Summary
  • Target Job
  • Typos

Resume Overview

School Attended
  • Fort Myers High School
  • University Of South Florida
Job Titles Held:
  • Administrative Assistant
  • Fraud Prevention Specialist
  • Customer Service Representative
  • Assistant Supervisor
Degrees
  • High School Diploma
  • Bachelor of Science

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