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Administrative Assistant Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT
Professional Summary
  • Experienced Administrative Assistant with over 12 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Experience in medical terminology, as well as medical settings and standards.
Skills
  • Critical thinking
  • Customer service-oriented
  • Time management
  • Supervising staff
  • Works well under pressure
  • Professional phone etiquette
  • Computer proficient
  • Medical terminology knowledge
  • Appointment scheduling
  • Schedule and calendar management
  • Confidentiality
  • Inbound and outbound calling
  • PC proficient
  • Faxing documents
  • Insurance eligibility verification
  • Dedicated team player
  • Medical terminology
  • Professional and mature
  • Faxing paperwork
  • Customer and client relations
Work History
Administrative Assistant, 02/2018 to Current
Komfort & Kare – Magnolia, NJ
  • Greet scheduled and walk in patients in a professional manner and provided friendly, knowledgeable assistance
  • Corresponded with clients through email, telephone, or postal mail
  • Submitted insurance authorizations via Navinet
  • Verified insurance coverage to prepare for upcoming patient appointments
  • Audited new customer files to verify medical necessity and satisfaction of coverage criteria
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Handed client correspondence and tracked records to foster office efficiency
  • Coordinated daily and weekly schedules and monthly calendar obligations for 5 clinicians at multiple offices
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with insurance policies and procedures
Managing Member, 01/2011 to 08/2017
You've Got MAIDS – Voorhees Township, NJ
  • Recruited and hired talented employees who brought enthusiasm and valuable experience to the cleaning team
  • Created a positive working environment where employees felt valued
  • Promoted the company by giving exciting and dynamic presentations to customers
  • Attended monthly meetings with the co owners and managers to discuss business initiatives and brainstorm new ideas
  • Set up contracts, negotiated rates and hammered out service terms
  • Visited customer locations to determine needs, set up contracts and provide training
  • Trained and coached teams of sales professionals focused on servicing commercial and residential accounts
  • Asked appropriate open-ended questions to discover prospects' needs and requirements
  • Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
  • Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks
  • Monitored inventory and reported items to be restocked for each job
  • Communicated operational issues and changes to supervisor on regular basis
  • Requisitioned new supplies and equipment
  • Followed company procedures to maintain work environment in a neat and orderly condition
  • Accurately estimated time and materials costs for projects
  • Prepared and administered preventative maintenance work orders
  • Followed standards and procedures to maintain safe work environment
  • Provided outstanding customer service
  • Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
  • Handled all customer relations issues in a gracious manner and in accordance with company policies
  • Strategically scheduled team members to maintain optimal staffing levels at all times
Sales Associate, 09/1997 to 09/2001
Microwarehouse – Gibbsboro, NJ
  • Improved customer service and telecommunication skills to build lasting relationships.
  • Asked appropriate open-ended questions to discover prospects' needs and requirements.
  • Maintained an extensive knowledge of competitors, their offerings and their presence inassigned territory.
  • Serviced accounts on a regular basis to propose new products or services and maximize revenue.
Cashier Customer Service, 02/1996 to 12/1997
Hechinger – Deptford, Nj
  • Operated a cash register for cash, check and credit card transactions.
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Communicated all store initiatives and promotions to customers to generate return business.
  • Learned, referenced and applied product knowledge information.
  • Described product to customers and accurately explained details and care of merchandise.
  • Verified that all customers received receipts for their purchases.
  • Greeted customers in a timely fashion, while quickly determining their needs.
Education
High School Diploma: 1995
Triton Regional High School - Runnemede, NJ
Relay for Life Committee for 8 years. Youth soccer coach.

I do believe in volunteering in whenever possible. I have been on the Relay for Life Gloucester Township Committee for 8 years. While on the Committee, I learned and taught my children that helping others that are not as well off as you is very important. I am involved with coaching my children in sports and we get involved in community activities when possible.

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Komfort & Kare
  • You've Got MAIDS
  • Microwarehouse
  • Hechinger

School Attended

  • Triton Regional High School

Job Titles Held:

  • Administrative Assistant
  • Managing Member
  • Sales Associate
  • Cashier Customer Service

Degrees

  • High School Diploma : 1995

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