Administrative Assistant Resume Example Komfort & Kare

ADMINISTRATIVE ASSISTANT

Professional Summary

Experienced Administrative Assistant with over 12 years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Experience in medical terminology, as well as medical settings and standards.

Skills

Critical thinking
Customer service-oriented
Time management
Supervising staff
Works well under pressure
Professional phone etiquette
Computer proficient
Medical terminology knowledge
Appointment scheduling
Schedule and calendar management

Confidentiality
Inbound and outbound calling
PC proficient
Faxing documents
Insurance eligibility verification
Dedicated team player
Medical terminology
Professional and mature
Faxing paperwork
Customer and client relations

Work History

Administrative Assistant, 02/2018 to Current
Komfort & Kare – Magnolia, NJ

Greet scheduled and walk in patients in a professional manner and provided friendly, knowledgeable assistance
Corresponded with clients through email, telephone, or postal mail
Submitted insurance authorizations via Navinet
Verified insurance coverage to prepare for upcoming patient appointments
Audited new customer files to verify medical necessity and satisfaction of coverage criteria
Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
Handed client correspondence and tracked records to foster office efficiency
Coordinated daily and weekly schedules and monthly calendar obligations for 5 clinicians at multiple offices
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with insurance policies and procedures

Managing Member, 01/2011 to 08/2017
You've Got MAIDS – Voorhees Township, NJ

Recruited and hired talented employees who brought enthusiasm and valuable experience to the cleaning team
Created a positive working environment where employees felt valued
Promoted the company by giving exciting and dynamic presentations to customers
Attended monthly meetings with the co owners and managers to discuss business initiatives and brainstorm new ideas
Set up contracts, negotiated rates and hammered out service terms
Visited customer locations to determine needs, set up contracts and provide training
Trained and coached teams of sales professionals focused on servicing commercial and residential accounts
Asked appropriate open-ended questions to discover prospects' needs and requirements
Contacted customers as soon as issues arose to immediately find resolution before the problems escalated
Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks
Monitored inventory and reported items to be restocked for each job
Communicated operational issues and changes to supervisor on regular basis
Requisitioned new supplies and equipment
Followed company procedures to maintain work environment in a neat and orderly condition
Accurately estimated time and materials costs for projects
Prepared and administered preventative maintenance work orders
Followed standards and procedures to maintain safe work environment
Provided outstanding customer service
Fostered a positive work environment by consistently treating all employees and customers with respect and consideration
Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture
Handled all customer relations issues in a gracious manner and in accordance with company policies
Strategically scheduled team members to maintain optimal staffing levels at all times

Sales Associate, 09/1997 to 09/2001
Microwarehouse – Gibbsboro, NJ

Improved customer service and telecommunication skills to build lasting relationships.
Asked appropriate open-ended questions to discover prospects' needs and requirements.
Maintained an extensive knowledge of competitors, their offerings and their presence inassigned territory.
Serviced accounts on a regular basis to propose new products or services and maximize revenue.

Cashier Customer Service, 02/1996 to 12/1997
Hechinger – Deptford, Nj

Operated a cash register for cash, check and credit card transactions.
Answered product questions with up-to-date knowledge of sales and store promotions.
Communicated all store initiatives and promotions to customers to generate return business.
Learned, referenced and applied product knowledge information.
Described product to customers and accurately explained details and care of merchandise.
Verified that all customers received receipts for their purchases.
Greeted customers in a timely fashion, while quickly determining their needs.

Education

High School Diploma: 1995
Triton Regional High School - Runnemede, NJ

Relay for Life Committee for 8 years. Youth soccer coach.

I do believe in volunteering in whenever possible. I have been on the Relay for Life Gloucester Township Committee for 8 years. While on the Committee, I learned and taught my children that helping others that are not as well off as you is very important. I am involved with coaching my children in sports and we get involved in community activities when possible.

Resume Overview

Companies Worked For:

Komfort & Kare
You've Got MAIDS
Microwarehouse
Hechinger

School Attended

Triton Regional High School

Job Titles Held:

Administrative Assistant
Managing Member
Sales Associate
Cashier Customer Service

Degrees

High School Diploma : 1995

Administrative Assistant Resume Example

Resume Score: 80%

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