Administrative Assistant Resume Example

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(555) 432-1000,
, , 100 Montgomery St. 10th Floor

I am a dedicated, integral practice support staff member with a comprehensive background in administrative office operations.

I currently maintain a long-term record of contributing my experience to renowned clinical health systems and community education-oriented nonprofit sectors.

I am driven by participation in comprehensive work forces focused on delivering exceptional clerical and operational support for patients, communities, and diverse clinical professionals.

I have in-depth knowledge of office systems, operational procedures, scheduling and documentation abilities.

My strong written communication skills have been consistently commended by my executive leaders, educators, staff and patients alike.

I am greatly committed to establishing and maintaining effective patient-relations skills which utilize my abilities to resolve issues with tact and diplomacy.

My intents and goals are to encourage patient safety, preservation, rapport, and long-term care.

Additionally, I enjoy learning new programs and new skills, and I am welcoming of opportunities for personal training and education. Currently, I am seeking a career position as a remote/virtual provider of administrative services.

  • CME Conference Coordination - Proficiency: Advanced
  • Staff Training and Orientation - Proficiency: Advanced
  • Written Communication - Proficiency: Advanced
  • Microsoft Office suite - Proficiency: Advanced
  • EPIC/EMR - Proficiency: Advanced
  • QGenda - Proficiency: Advanced
  • Enterprise Schedgistration - Proficiency: Advanced
  • MedView - Proficiency: Advanced
Education and Training
Penn Medicine Philadelphia, PA, Expected in : Employee Training Workshops - GPA :

· Health System Safety Essentials

· Hazard Communication Training

· Ventricular Assist Device (VAD) Awareness

· Diversity, Inclusion and Cultural Competence

· Patient Safety Education

Commonwealth Education Trust Coursera, Expected in : Writing For Young Readers - GPA :
Drexel University College of Medicine Philadelphia, PA, Expected in 01/2010 : Epidemiology And Biostatistics - GPA :

Graduate Certificate Program

Messiah University Grantham, PA, Expected in 01/2002 Bachelor of Arts : Sociology - GPA :
Professional Experience
Rsm - Administrative Assistant
Clayton, NC, 11/2007 - Current
  • Implementing communication channels, and streamlining medical records processing for the division of Cardiovascular Medicine and affiliated associates.
  • Fielding incoming calls from public and professional contacts, including insurance companies, patients, and referring clinical providers.
  • Processing the Cardiovascular inpatient census by utilizing resources and data from the Penn Presbyterian Medical Center's Admissions department, operating rooms, recovery rooms, emergency transport facilities, inpatient clinical care units, and direct communications with patient care advocates, social workers, and their clinical providers.
  • Coordinating four recurring monthly Continuing Medical Education (CME) conferences for Cardiovascular and multi-specialty facilitators, presenters, authors, and planning committees.
  • Assisting multiple cardiac specialists at the Heart and Vascular Pavilion by performing extensive administrative tasks (maintaining calendars, scheduling and coordinating meetings, updates professional credentials, tracking physician compliance for timely sign-off via multiple hospital systems, etc.).
  • Proofreading and editing high volumes of clinical exam letters.
  • Providing backup coverage as needed to the department's Administrative team members.
  • Training and orientation of newly hired Assistants and schedulers.
  • Maintaining professional relationships by delivering high standards of customer/client/patient/clinician services.
Rsm - Administrative Assistant
Elkhart, IN, 08/2006 - 11/2007
  • Provided clerical support to three traumatology surgical specialists at the Department of Traumatology & Surgical Critical Care with multiple administrative tasks (maintaining calendars, scheduling and coordinating personal and professional meetings, transcription, updating membership renewals, distribution of announcements and letters for conferences, assisting with monthly resident rotations, fielding incoming phone calls, etc.).
  • Scheduled and arranged outside meeting locations, transportation and catering.
  • Processed disbursements & reimbursements for professional travel expenses.
University Of Kentucky - Staff Associate
Lexington, KY, 03/2002 - 08/2006
  • Tracked office stock and maintained inventory and business records.
  • Improved productivity initiatives, managed office support tasks and coordinated itineraries for recurring staff meetings.
  • Managed reception and lobby area, greeted visitors and responded to all requests for information.
  • Produced professional documents, letters, reports, and polished monthly board meeting minutes.
  • Maintained positive working relationships with fellow staff, management, donors, sponsors, and community members.
  • Co-coordinated presentations and creation of educational materials for all age groups addressing trauma injury prevention topics, including: bicycle safety, traffic safety, household safety, physical safety, senior citizen safety, inclement weather safety, natural disaster readiness, and many more.
  • Co-facilitated community public safety awareness events and injury prevention health fairs throughout Central Pennsylvania.
Member - International Association of Administrative Professionals (IAAP)

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Resume Overview

School Attended
  • Penn Medicine
  • Commonwealth Education Trust
  • Drexel University College of Medicine
  • Messiah University
Job Titles Held:
  • Administrative Assistant
  • Administrative Assistant
  • Staff Associate
  • Bachelor of Arts

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