Organized and hard working HR student who is highly efficient in time-critical situations. Dedicated to developing a good working relationship with a range of employees at all career levels. Professionally equipped with the analytical skills necessary to pursue a continuous Human Resources career while still acquiring additional professional growth.
HR Skills Aquired with Education
HR Policies and Procedures
Compensation and benefits
New employee orientations
Administrative Assistant, 09/2012 to Current Community Health Services Eligibility Screening Services – Franklin, TN
Information gathering and reporting of various invoices Update company software, Artiva, for accurate demographics for ESS employees nationwide New facility net down of cost to accurately hire staff Manage coordination of Education Department employee training needs Provide administrative assistance with spreadsheets, reports and general related tasks Coordinate staff meetings and facilitate needs of 3 Directors and 4 Managers Participate in special projects and task as assigned Provide support for the staffing and hiring process Department event coordinator for birthdays, recognition awards and work anniversaries.
Bilingual Call Center Representative, 09/2012 to 03/2013 Community Health Services, Eligibility Screening Services – Franklin, TN
Answer and make calls out to uninsured patients at all our facilities nation wide Screen for Federal, State and Local funded medical programs in all States Offer financial options to patients if they do not qualify for government assistance Verify insurance coverage for patients Make over 350 calls a week. Promoted to Administrative Assistant within 6 months.
Medical Billing Charge Review Audit Coordinator, 07/2011 to 09/2012 Baptist Health of South Florida – Miami, Florida
Document all correspondence received for all patient audits timely Validate all audit requests, run monthly report per carrier of all requested and completed audits Develop good working relations with several departments within Baptist Health and outside vendors Print documentation for nurse auditors, schedule exit reviews, request additional information as needed Prepare purchase orders for all office supplies in department, coordinate team building events Schedule meetings, conference calls, send emails/secure communication to employees and others Motivate staff as a reminder we are all working towards the same goals for the company.
Biller, 01/2008 to 07/2011 Patient Financial Services – Miami, FL
Print daily reports of Hospitals assigned and process all claims Correct any errors and re-file claims with the appropriate information Work all rebill projects and assist where needed with other Hospitals Use up-to-date coding and information as received for UB04 and HCFA 1500 forms Post all payment received from insurances and patient/responsible parties.
Medical Billing and Collections Specialist, 10/2005 to 11/2007 Miami Cardiology Group – Miami, Florida
Payment posting from insurances and patients * Re-file insurance claim denials obtain insurance authorizations * Call insurance companies to verify claim status and insurance coverage * Charge entry with correct CPT's and ICD-9 codes * Assist patients in understanding EOB's along with any insurance questions * Process refund requests for patients and insurance overpayments.
Medical Billing Office Manager, 11/2002 to 10/2005 Lemus Natural Medicine – Miami, Florida
Oversee and ensure staff work is accurate and up to par with expectations. Preform, log and track all actions preformed related to HR and Benefits for employees. Coordinate annual performance review process. Medical billing and coding preformed daily, verify insurance, collections and payment posting. Check out clerk, update patient records filing, data entry, customer service. Acted as liaison between employees and insurance carriers to resolve problems and clarify benefits. Developed innovative new-employee orientation programs, including safety training. Conducted job analysis and salary survey research for both exempt and non-exempt positions.
Assist office manager, train and manage new existing personnel as needed. Schedule/reschedule and cancel appointments, answer high call volume. Data entry of patient demographics and insurance verification. Collect deductibles and co-insurances, post payments made by insurance or patient. Contact insurance carriers as needed for payments, billing, and basic information. Assist employees with benefit programs offered.
Master of Science: Human Resource Management, Current Strayer University - Nashville, TN Human Resource Management
Bachelor of Science: Health Care, 2014 University of Phoenix - Nashville, TN Health Care Administration Management
Medical Billing and Coding Specialist: 2004 National School of Technology - Miami, FL
Accountable, Proactive, Confident, Good Judgement, Methodical, Problem solving and Detail Oriented