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ADMINISTRATIVE ASSISTANT Resume Example

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ADMINISTRATIVE ASSISTANT
Professional Summary

Driven and compassionate healthcare professional with five years of patient account management experience. Graduated with honors earning Bachelors of Applied Science degree in Healthcare Administration. Extensive experience in administrative and customer support.

Education and Training
Bachelor of Science: Healthcare Administration 2013 Wayland Baptist University, San Antonio, Texas

Healthcare Administration
Professional Experience
NAF CONTRACTING, JBSA FORT SAM HOUSTON SAN ANTONIO, TX ADMINISTRATIVE ASSISTANT 06/2013 to 02/2014
  • Liaison between NAF Contracting Central Region and Headquarters to facilitate communication and synchronize efforts.
  • Composed and prioritized operating procedures to improve productivity.
  • Ensured the accuracy of bi-weekly payroll for multiple Army Contracting regions and divisions.
  • Maintain schedule and calendar for management and coordinate necessary department meetings.
  • Organized tasks and develop suspenses according to staff work load.
  • Maintained an organized filing system allowing for simple tracking and archiving.
  • Compiled data rosters and created monthly reports for review by senior leadership.
  • Process travel itinerary and orders for Temporary Duty.
  • Facilitated disposition of contracts, payroll documents, and various other records.
HICKAM AUTO SKILLS CENTER HICKAM AFB, HI OPERATIONS CLERK 07/2009 to 04/2011
  • Managed daily administrative operations of the Auto Skills Center.
  • Prepared Daily Activity Reports and bank deposit for accounting purposes.
  • Managed inventory and special order items.
  • Created processes that allowed for more efficient cash fund maintenance.
  • Balanced credit card and cash transactions and analyzed monthly financial reports for accuracy.
  • Ensured the accuracy of payroll for more than 20 employees.
  • Maintained employee files and assisted Human Resources in successfully on boarding new team members.
  • Maintained contracts and processed payments for customers and vendors
15 Services Squadron Resource Management HICKAM AFB, HI ACCOUNTS PAYABLE CLERK 05/2008 to 07/2009
  • Analyzed vendor invoices and statements for accuracy.
  • Resolved past due notification, payment disputes, and other accounting issues.
  • Ensured the prompt payment ensuring terms of service met.
  • Prepared quarterly reports and various statistical and financial data.
  • Maintained office records according to Air Force Regulations.
  • Processed payroll process for Resource Management and Logistics flight.
  • Assisted payroll technician accurately process payroll for entire 15 Services Squadron.
  • Successfully purchased various supplies and equipment for Resource Management Flight.
RESOURCE MANAGEMENT HICKAM AFB, HI OFFICE ADMINISTRATIVE ASSISTANT / SECRETARY 03/2008 to 05/2009
  • Managed incoming mail and correspondence.
  • Organized and maintained necessary suspense controls.
  • Ensured all outgoing correspondence contained correct format, spelling, and attachments.
  • Organized efficient filing system for various records.
  • Processed payroll for Resource Management Flight.
  • Assisted Senior Payroll Technician process payroll for hundreds of employees.
  • Maintained office and management calendar
  • Purchased and maintained supplies and equipment
  • Provided quality customer service
  • Processed deposits for various Squadron facilities.
  • Assisted primary cashier with managing daily cash fund of $10,000.
  • Under the direct supervision of the Resource Management Flight Chief, organized and managed all front office activities.
HCA PATIENT ACCOUNT SERVICES LAS VEGAS, NV PATIENT A/R TEAM LEAD 03/2002 to 03/2007
  • Compassionate patient account resolution.
  • Performed database queries and uploaded information to Excel spreadsheet for reporting purposes.
  • Established patient payment arrangements and ensured timely follow up on patient accounts.
  • Resolved uninsured and other challenging patient accounts.
  • Staff training and development by developing training procedures and implementing processes to resolve payment issues.
WILFORD HALL MEDICAL CENTER LACKLAND AFB, TX APPOINTMENT CLERK 01/1999 to 01/2001
  • Scheduled patient appointment for various medical clinics within facility.
  • Utilized Composite Health Care System (CHCS) to maintain provider appointment and schedule patient appointments.
  • Prepared statistical data reports and various other reports as requested.
  • Served as Patient Advocate, worked closely with patients and providers to resolve issues.
Skills

Accounts Payable and Receivable, Administrative Support, Payroll, Customer Service and Support, Cash Handling and Management, Patient Accounts, Training, Employee Development, Human Resources, Database, Filing, Financial Reporting, Inventory, Leadership, Scheduling, Excel, Microsoft Office, Outlook, Power Point, Word, Apple Software, Air Force and Army Regulations, Purchasing, Quality Assurance, Supervisory Experience

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Resume Overview

Companies Worked For:

  • NAF CONTRACTING, JBSA FORT SAM HOUSTON
  • HICKAM AUTO SKILLS CENTER
  • 15 Services Squadron Resource Management
  • RESOURCE MANAGEMENT
  • HCA PATIENT ACCOUNT SERVICES
  • WILFORD HALL MEDICAL CENTER

School Attended

  • Wayland Baptist University

Job Titles Held:

  • ADMINISTRATIVE ASSISTANT
  • OPERATIONS CLERK
  • ACCOUNTS PAYABLE CLERK
  • OFFICE ADMINISTRATIVE ASSISTANT / SECRETARY
  • PATIENT A/R TEAM LEAD
  • APPOINTMENT CLERK

Degrees

  • Bachelor of Science : Healthcare Administration 2013

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