Administrative Assistant Resume Example

I obtained the essential technical skills needed in order to provide the public with information regarding all Social Security programs. I learned basic SR fundamentals in the SR Core Training class that followed with on-the-job training dealing directly with the public. I found knowing policy and procedure, and how and where to find information allowed my to give more timely and accurate customer service. I made it a priority to use good listening skills and to remain calm when attempting to engage in a conversation. It was my duty to explain the processes and advise in an understandable way.

Streamlined spending analysis to a more accurate, efficient and automated process.Designed and created weekly and monthly spending reports.Created monthly PowerPoint presentations illustrating business performance and goals.

• Interviewed and evaluated clients, including conducting safety and risk assessments.
• Supplied crisis intervention and substance abuse services to patients in the community.
• Testified at Family Court hearings regarding patients history and present behavior.
• Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
• Referred clients to social services agencies.
• Assessed clients for abuse and neglect and compiled documentation for court reports.
• Obtained and supplied information to numerous agecies to provide best possible guidance to clients.
• Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
• Wrote reports and case summaries and compiled work records, including required statistics.
• Investigated suspected cases of child abuse, neglect and exploitation.
• Collaborated with court, law enforcement and community providers.
• Facilitated P.

• Supported patients and families in coping with problems resulting from severe illness.
• Developed treatments and casework programs for an average of 15 patients each month.
• Met with 34 patients each day for regular therapeutic interviews.
• Interviewed and evaluated clients, including conducting safety and risk assessments.
• Referred clients to social services agencies.
• Maintained regular contact with clients, including visiting clients' homes.
• Helped each patient understand his or her illness and the contributing personal, social and economic factors.
• Wrote reports and case summaries and compiled work records, including required statistics.
• Taught patients how to apply for insurance and prescription programs.
• Coordinated patient care from pre-admission to post-discharge follow-up.
• Supported patients and families in coping with problems resulting from severe illness.
• Spearheaded and conducted community outreach efforts.