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Administrative Assistant Resume Example

Resume Score: 70%

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ADMINISTRATIVE ASSISTANT
Summary

Seeking position within Social Security Administration of greater responsibility to apply 20+ years of work experience and post-secondary education.

Experience
Administrative Assistant
June 2010 to Current
Social Security Administration - Birmingham, AL

I possess the skill and knowledge to perform all duties required of this position. I work as a confidential assistant to both the District Manager and Assistant District Manager providing administrative support and expertise on day-to-day operations and services. I screen calls and mail directed to the Managers, referring only those that require personal attention and delegating or taking messages when needed. I initiate emails regarding office matters and secure clearance prior to sending final document. I routinely work with supervisors and staff on administrative subjects and conduct in office trainings when needed. I work with Financial and Building Management Team (FBMT) regarding building issues, room reservations, ID/Badge issues, equipment disposal/donations, UPS Campus Ship and various other things provided by this office. I use the CBRE Tenant Services website for maintenance issues within the office. I watch for Personnel Announcements, such as Women's Equality Day and place posters and information for all employees to view. I assist in the planning and implementation of most all office events, i.e., fund-raisers, important staff visits, holiday parties, baby/wedding showers, etc., and do my very best to promote good office morale.


Due to the large size of the office, one of my most critical duties is Time & Attendance Management. I possess a thorough working knowledge of the Mainframe Time & Attendance System (MTAS) and accurately and timely post T&A daily for 55 employees. This includes comparing every automated leave slip (ALS) to what is actually written on the timesheet ensuring every form is done correctly and ready for audit. I compare all MTAS leave balances with the Federal Personnel/Payroll System (FPPS) making adjustments as required. I have an extensive working knowledge of the Voluntary Leave Transfer Program (VLTP), which requires knowledge and interaction with both MTAS and FPPS.

Contact Service Representative
September 2008 to June 2010
Social Security Administration - Birmingham, AL

I obtained the essential technical skills needed in order to provide the public with information regarding all Social Security programs. I learned basic SR fundamentals in the SR Core Training class that followed with on-the-job training dealing directly with the public. I found knowing policy and procedure, and how and where to find information allowed my to give more timely and accurate customer service. I made it a priority to use good listening skills and to remain calm when attempting to engage in a conversation. It was my duty to explain the processes and advise in an understandable way.

Accounting Technician
October 2001 to September 2008
HQ 117th Air Refueling Wing - Birmingham, AL

Streamlined spending analysis to a more accurate, efficient and automated process.Designed and created weekly and monthly spending reports.Created monthly PowerPoint presentations illustrating business performance and goals.

Social Worker
December 1994 to January 2001
Department of Human Resources - Birmingham, AL
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Supplied crisis intervention and substance abuse services to patients in the community.
  • Testified at Family Court hearings regarding patients history and present behavior.
  • Offered therapeutic services and crises intervention to emotionally disturbed children and adolescents.
  • Referred clients to social services agencies.
  • Assessed clients for abuse and neglect and compiled documentation for court reports.
  • Obtained and supplied information to numerous agecies to provide best possible guidance to clients.
  • Solicited advice and guidance from senior personnel and other experts when difficult or atypical situations developed.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Investigated suspected cases of child abuse, neglect and exploitation.
  • Collaborated with court, law enforcement and community providers.
  • Facilitated P.
Social Worker
March 1996 to July 1997
Tombigbee Hospice & Alacare Home Health And Hosp - Birmingham, AL
  • Supported patients and families in coping with problems resulting from severe illness.
  • Developed treatments and casework programs for an average of 15 patients each month.
  • Met with 34 patients each day for regular therapeutic interviews.
  • Interviewed and evaluated clients, including conducting safety and risk assessments.
  • Referred clients to social services agencies.
  • Maintained regular contact with clients, including visiting clients' homes.
  • Helped each patient understand his or her illness and the contributing personal, social and economic factors.
  • Wrote reports and case summaries and compiled work records, including required statistics.
  • Taught patients how to apply for insurance and prescription programs.
  • Coordinated patient care from pre-admission to post-discharge follow-up.
  • Supported patients and families in coping with problems resulting from severe illness.
  • Spearheaded and conducted community outreach efforts.
Education
Management/Leadership/Performance, 2012Opportunities for Excellence Program - Birmingham, AL, USA
Technical Office Applications, 2012Field Office Virtual Assistance Program - Birmingham, AL, USA
Property Management/Accounting/Disposition, 2010Excess Personal Property Management Training - Birmingham, AL, USA
Payroll/Leave/Work Schedule Accounting & Management, 2009Time & Attendance Training - Birmingham, AL, USA
Fiscal Accounting & Management, 2009SSOARS FIS/Citi Direct Training - Atlanta, GA, USA
Fiscal Management/Accounting/Auditing, 2006Financial Management/Comptroller - Keesler Air Force Base, MS, USA
Leadership/Administration/Management, 2003USAF Non-Commission Officer (NCO) Academy - Birmingham, AL, USA
Bachelor of Arts : Social Work, 1992Jacksonville State University - Jacksonville, AL, USA
Administration/Information Management, 1987USAF Administration Specialist - Keesler Air Force Base, MS, USA
Awards

Exemplary Contribution or Service Award - 09/2012 - GS-8

Recognition of Contribution Performance Award - 08/2012 - GS-8

Certificate in Recognition of Ten Years Service - 07/2011

Exemplary Contribution or Service Award - 08/2011 - GS-8

Exemplary Contribution or Service Award - 07/2010 - GS-8

Exemplary Contribution or Service Award - 07/2009 - GS-8

USAF Commendation Medal with One Device

USAF Outstanding Unit Award with Two Devices

Air Reserve Meritorious Service Medal with Seven Devices

National Defense Service Medal with One Device

Global War on Terrorism Service Medal

USAF Longevity Service with Six Devices

Armed Forces Reserve Medal with One "M" Device & Two Devices

USAF Training Ribbon

Alabama Commendation Medal

Alabama Veterans' Service Medal with One Device

Alabama National Emergency Service Medal

Alabama Faithful Service Medal with Six Devices

Alabama Active Duty Basic Training Ribbon

Military Experience
Administrative & Financial Accounting Technician - Technical Sergeant
April 1987 to September 2011
US Air Force - Birmingham, AL

Attained over 24 years of satisfactory service for retirement and attained the rank of Technical Sergeant. Presently, assigned to Individual Retired Reserve.

Affiliations

Member Alabama State Board of Social Workers, Active Licensee, 04/1995 to Present

Community Service

Pinson Valley High School Band Booster, Active Member/Volunteer, 08/2012 to Present

Multiple Year Participant/Volunteer, Run/Walk for the Cure, Susan G.Komen Foundation

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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Social Security Administration
  • HQ 117th Air Refueling Wing
  • Department of Human Resources
  • Tombigbee Hospice & Alacare Home Health And Hosp
  • US Air Force

School Attended

  • Opportunities for Excellence Program
  • Field Office Virtual Assistance Program
  • Excess Personal Property Management Training
  • Time & Attendance Training
  • SSOARS FIS/Citi Direct Training
  • Financial Management/Comptroller
  • USAF Non-Commission Officer (NCO) Academy
  • Jacksonville State University
  • USAF Administration Specialist

Job Titles Held:

  • Administrative Assistant
  • Contact Service Representative
  • Accounting Technician
  • Social Worker
  • Administrative & Financial Accounting Technician - Technical Sergeant

Degrees

  • Management/Leadership/Performance , 2012
    Technical Office Applications , 2012
    Property Management/Accounting/Disposition , 2010
    Payroll/Leave/Work Schedule Accounting & Management , 2009
    Fiscal Accounting & Management , 2009
    Fiscal Management/Accounting/Auditing , 2006
    Leadership/Administration/Management , 2003
    Bachelor of Arts : Social Work , 1992
    Administration/Information Management , 1987

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