Administrative Assistant Resume Example University Of Maryland Eastern Shore, Dept Of P.T.

ADMINISTRATIVE ASSISTANT

Professional Summary

Reliable and enthusiastic Administrative Assistant offering over 65 years of experience in efficient front desk management. Adept at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for Chair and 9 faculty members and 3 office staff members and 90 physical therapy students.

Skills

Spreadsheet management
Meeting minutes
Invoice preparation
Multi-line phone proficiency
Employee timesheet processing
Meeting arrangements
Filing assistance
Restocking supplies
Organizing mail
Program files maintenance
Documentation and control
Customer and client relations
Answering incoming calls
Classroom supplies ordering
Mail handling
Medical billing
Critical Thinking
Expense reporting
Project planning
Routing packages
Policy and procedure modification

Invoice processing
Administrative Assistance
Greeting visitors
Grant report writing
Microsoft Office Specialist Certification
Employee training and development
Bookkeeping
Appointment setting
Travel coordination
Data entry
Office management
Textbook issuance
Travel planning
Transcription and dictation
Documents filing
Physician billing
Excellent communication skills
Mail distribution
Database administration
Punctual
Signing out documents

Work History

Administrative Assistant, 09/1981 to 11/2017
University Of Maryland Eastern Shore, Dept Of P.T. – Princess Anne, MD

Scheduled office meetings and client appointments for team of [Number] professional [Job titles].
Prepared packages for shipment, pickup and courier services for prompt delivery to customers.
Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
Participated in [Type] project meetings, transcribed meeting minutes and tracked project statuses.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
Drafted professional business memos, letters and marketing copy to support business objectives and growth.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
Monitored Secretary/Office Clerk's Student Worker work calendar and scheduled appointments, meetings and travel. Monitored schedule and appointments for Chair of Department.
Executed record filing system to improve document organization and management.
Tracked inventory and ordered office supplies encouraging cost-effective solutions.
Arranged rapid office equipment repair and maintenance with vendors.
Maintained complex digital filing system for financial information.
Created detailed expense reports and requests for capital expenditures.
Processed invoices and expenses using [Software]Excel.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Routed incoming calls and faxes and drafted detailed messages to expedite response.
Offered office-wide software support and training, including troubleshooting issues and optimizing usage.
Generated reports and typed letters in Microsoft Word and prepared presentations for maximum impact and results.
Maintained staff directory and company policy handbook for human resources department.
Coached new employees on administrative procedures, company policies and performance standards.

Medical Transcriber, 02/1969 to 03/1981
Self-Employed At Home. – Chester, PA

Transcribed all medical reports from physicians on every service in hospital. Medical reports include: Discharge summaries; operative reports, consultations, autopsy reports.
Administrative Transcriber for Mercy Douglass Hospital, Philadelphia, PA, Tri-County Hospital, Springfield, PA and Pennsylvania Hospital, Philadelphia, PA. All performed at Home.

Medical Office Manager, 09/1958 to 10/1965
Mercy Douglass Surgical Group – Philadelphia, PA, PA

Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
Managed 5 employees with various personalities and from different cultures for 9-physician practice.
Performed patient assessments and contributed to development of interdisciplinary care plans.
Oversaw day-to-day business and clinical activities by establishing goals, objectives, standards of performance and policies and procedures when managing $[Number] annual budget and supervising [Number] employees.
Created and implemented organizational policies and procedures.
Ensured compliance with OSHA and HIPAA regulations.
Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
Developed policies and procedures for effective practice management.
Recommended ways to reduce overhead and cut printing costs, effectively saving practice.
Oversaw fiscal operations, including accounting, budgeting, authorizing expenditures, and financial reporting.
Implemented procedures necessary for compounding, mixing, packaging and labeling.
Direct day-to-day administrative and operational functions.
Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Discussed medical histories with patients in effort to provide most effective medical advice.

Education

Associate of Arts: Medical Secretarial Science, 12/1954
Columbia Institute

Reading

Love reading all types of material including biblical material.

Enjoy knitting and other needlepoint work.

Resume Overview

Companies Worked For:

University Of Maryland Eastern Shore, Dept Of P.T.
Self-Employed At Home.
Mercy Douglass Surgical Group

School Attended

Columbia Institute

Job Titles Held:

Administrative Assistant
Medical Transcriber
Medical Office Manager

Degrees

Associate of Arts : Medical Secretarial Science , 12/1954

Administrative Assistant Resume Example

Resume Score: 80%

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