Administrative Assistant Resume Example

Provides professional support to the agency in reviewing, evaluating, developing, determining eligibility for, the Work Opportunity Tax Credit (WOTC); also perform other duties, as assigned.

Provides professional support in reviewing and processing WOTC applications within legal regulations, issuing determinations on eligibility, issuing written notices.

· Processing of all requests and applications, issuing determinations within appropriate guidelines set forth in regulations.

· Serve as agency contact for employers and consultants in regards to WOTC and UTC, audits, educating both parties in program requirements and case status/eligibility.

· Processes request for case reviews submitted by customers, employers and consultants.

· Review and determine incoming information provided by customer correspond with data stored in other systems (i.e., Children & Family Services database – KAMES, the Unemployment Insurance (UI) database – KYIMS, and the Kentucky Department of Motor Vehicles (KYDMV) database).

· Manage and maintain record Power-of-Attorney (POA) for eligible employers/consultants into the WOTC online system.

· Process Out-of-state (OOS) requests, utilizing various external, collaborating state operating systems to verify eligibility.

· Performs daily administrative and case management duties in the online systems internal test region to detect coding flaws and test enhancement changes.

· Compiles and maintains records and reports in compliance with Federal, State and/or agency reporting requirements.

· Serves as WOTC Helpdesk contact, providing technical assistance to customers, employers and consultants.

· Participate in online or in-person training sessions organized by Federal program representatives, serving as state program contact.

· Prepares records for accuracy and viability, pre-upload.

· Contact appropriate companies/agencies to obtain missing documentation to determine program eligibility.

· Advise employers/consultants/customer of rights and responsibilities.

· Perform data entry (ex., data enter all hard copy IRS Form 8850s and ETA Form 9061s into the WOTC online system, within the applicable deadline).

· Maintain records in accordance with State/Federal record retention and security policies/statutes/regulations.