Have long term job history. Really great customer service
Dedicated hard worker.
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Provides professional support to the agency in reviewing, evaluating, developing, determining eligibility for, the Work Opportunity Tax Credit (WOTC); also perform other duties, as assigned.
Provides professional support in reviewing and processing WOTC applications within legal regulations, issuing determinations on eligibility, issuing written notices.
· Processing of all requests and applications, issuing determinations within appropriate guidelines set forth in regulations.
· Serve as agency contact for employers and consultants in regards to WOTC and UTC, audits, educating both parties in program requirements and case status/eligibility.
· Processes request for case reviews submitted by customers, employers and consultants.
· Review and determine incoming information provided by customer correspond with data stored in other systems (i.e., Children & Family Services database – KAMES, the Unemployment Insurance (UI) database – KYIMS, and the Kentucky Department of Motor Vehicles (KYDMV) database).
· Manage and maintain record Power-of-Attorney (POA) for eligible employers/consultants into the WOTC online system.
· Process Out-of-state (OOS) requests, utilizing various external, collaborating state operating systems to verify eligibility.
· Performs daily administrative and case management duties in the online systems internal test region to detect coding flaws and test enhancement changes.
· Compiles and maintains records and reports in compliance with Federal, State and/or agency reporting requirements.
· Serves as WOTC Helpdesk contact, providing technical assistance to customers, employers and consultants.
· Participate in online or in-person training sessions organized by Federal program representatives, serving as state program contact.
· Prepares records for accuracy and viability, pre-upload.
· Contact appropriate companies/agencies to obtain missing documentation to determine program eligibility.
· Advise employers/consultants/customer of rights and responsibilities.
· Perform data entry (ex., data enter all hard copy IRS Form 8850s and ETA Form 9061s into the WOTC online system, within the applicable deadline).
· Maintain records in accordance with State/Federal record retention and security policies/statutes/regulations.
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School Attended
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Degrees
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