Administrative Assistant Resume Example
Have long term job history. Really great customer service
Dedicated hard worker.
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Provides professional support to the agency in reviewing, evaluating, developing, determining eligibility for, the Work Opportunity Tax Credit (WOTC); also perform other duties, as assigned.
Provides professional support in reviewing and processing WOTC applications within legal regulations, issuing determinations on eligibility, issuing written notices.
· Processing of all requests and applications, issuing determinations within appropriate guidelines set forth in regulations.
· Serve as agency contact for employers and consultants in regards to WOTC and UTC, audits, educating both parties in program requirements and case status/eligibility.
· Processes request for case reviews submitted by customers, employers and consultants.
· Review and determine incoming information provided by customer correspond with data stored in other systems (i.e., Children & Family Services database – KAMES, the Unemployment Insurance (UI) database – KYIMS, and the Kentucky Department of Motor Vehicles (KYDMV) database).
· Manage and maintain record Power-of-Attorney (POA) for eligible employers/consultants into the WOTC online system.
· Process Out-of-state (OOS) requests, utilizing various external, collaborating state operating systems to verify eligibility.
· Performs daily administrative and case management duties in the online systems internal test region to detect coding flaws and test enhancement changes.
· Compiles and maintains records and reports in compliance with Federal, State and/or agency reporting requirements.
· Serves as WOTC Helpdesk contact, providing technical assistance to customers, employers and consultants.
· Participate in online or in-person training sessions organized by Federal program representatives, serving as state program contact.
· Prepares records for accuracy and viability, pre-upload.
· Contact appropriate companies/agencies to obtain missing documentation to determine program eligibility.
· Advise employers/consultants/customer of rights and responsibilities.
· Perform data entry (ex., data enter all hard copy IRS Form 8850s and ETA Form 9061s into the WOTC online system, within the applicable deadline).
· Maintain records in accordance with State/Federal record retention and security policies/statutes/regulations.
- Responded to all customer inquiries thoroughly and professionally.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Scheduled and payroll for all employees.
- Train and mentor all employees.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Greeted and encouraged feedback from customers to implement in-store operational changes.
- Trained employees on additional job positions to maintain coverage of roles at all times.
- Established training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
- Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
- Hired all service vendors and suppliers.
- Recruited and hired qualified candidates to fill open positions.
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Reviewed employee performance every year and delivered constructive feedback to improve weaknesses.
- Created and implemented safety policies.
- Responded to emergency situations in the most efficient, effective ways possible.
- Maintained optimal financial controls by securing funds and making accurate transactions.
- Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Prepared cash deposits up to $40,000 with zero discrepancies.
- Ordered all supplies and merchandise and kept within budget.
- Maintained a LPBE under goal.
- Took over store and turned into a profit store.
- Responded to all customer inquiries thoroughly and professionally.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Interviewed and hired all employees.
- Train and mentor all employees.
- Created and optimized employee schedules to secure proper coverage for all shifts.
- Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
- Maintained knowledge of menu items, ingredients and preparation methods.
- Followed all company safety standards, including food quality and sanitation procedures.
- Kept customer and food preparation areas clean and well-organized for maximum efficiency.
- Took orders, prepared foods and processed payments.
- Mastered point-of-service (POS) computer system for automated order taking.
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
- Cleaned food preparation areas, cooking surfaces and utensils.
- Accurately measured ingredients required for specific food items to reduce waste.
- Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
- Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
- Monitored and counted food stock and supplies to reorder on time.
- Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
- Completed opening, closing and shift change tasks to promote store efficiency.
- Maintained food safety costs within budget allowed.
- Made sure all associate went through Heath Department certification.
- Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
- Monitored daily banking transactions.
- Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
- Prepared and maintained support documentation.
- Onboarded new employees in time reporting and payroll systems.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Responded to employee inquiries regarding payroll and timekeeping.
- Monitored vacation accrual.
- Managed payroll and time and attendance systems.
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Resume Overview
School Attended
- Sullivan College
Job Titles Held:
- Administrative Assistant
- Manager
- General Manager
Degrees
- Associate of Arts : Business Management 06/1989
Associate of Arts : Accounting 06/1991
