Administrative Assistant Resume Example

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Have long term job history. Really great customer service

Dedicated hard worker.

  • Job inspections
  • Financial management
  • Merchandising
  • Sales and marketing
  • Customer service
  • Payroll
  • Hiring and training employees
  • Banking
  • Scheduling
Company NameCity, StateAdministrative Assistant02/2019 to Current

Provides professional support to the agency in reviewing, evaluating, developing, determining eligibility for, the Work Opportunity Tax Credit (WOTC); also perform other duties, as assigned.

Provides professional support in reviewing and processing WOTC applications within legal regulations, issuing determinations on eligibility, issuing written notices.

· Processing of all requests and applications, issuing determinations within appropriate guidelines set forth in regulations.

· Serve as agency contact for employers and consultants in regards to WOTC and UTC, audits, educating both parties in program requirements and case status/eligibility.

· Processes request for case reviews submitted by customers, employers and consultants.

· Review and determine incoming information provided by customer correspond with data stored in other systems (i.e., Children & Family Services database – KAMES, the Unemployment Insurance (UI) database – KYIMS, and the Kentucky Department of Motor Vehicles (KYDMV) database).

· Manage and maintain record Power-of-Attorney (POA) for eligible employers/consultants into the WOTC online system.

· Process Out-of-state (OOS) requests, utilizing various external, collaborating state operating systems to verify eligibility.

· Performs daily administrative and case management duties in the online systems internal test region to detect coding flaws and test enhancement changes.

· Compiles and maintains records and reports in compliance with Federal, State and/or agency reporting requirements.

· Serves as WOTC Helpdesk contact, providing technical assistance to customers, employers and consultants.

· Participate in online or in-person training sessions organized by Federal program representatives, serving as state program contact.

· Prepares records for accuracy and viability, pre-upload.

· Contact appropriate companies/agencies to obtain missing documentation to determine program eligibility.

· Advise employers/consultants/customer of rights and responsibilities.

· Perform data entry (ex., data enter all hard copy IRS Form 8850s and ETA Form 9061s into the WOTC online system, within the applicable deadline).

· Maintain records in accordance with State/Federal record retention and security policies/statutes/regulations.

Company NameCity, StateManager12/2003 to 11/2019
  • Responded to all customer inquiries thoroughly and professionally.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Scheduled and payroll for all employees.
  • Train and mentor all employees.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Greeted and encouraged feedback from customers to implement in-store operational changes.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Drove financial performance of assigned areas by verifying achieved sales and profit goals and implementing plans to correct deficiencies.
  • Hired all service vendors and suppliers.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Reviewed employee performance every year and delivered constructive feedback to improve weaknesses.
  • Created and implemented safety policies.
  • Responded to emergency situations in the most efficient, effective ways possible.
  • Maintained optimal financial controls by securing funds and making accurate transactions.
  • Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
  • Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
  • Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Prepared cash deposits up to $40,000 with zero discrepancies.
  • Ordered all supplies and merchandise and kept within budget.
  • Maintained a LPBE under goal.
  • Took over store and turned into a profit store.
Company NameCity, StateGeneral Manager12/1994 to 12/2003
  • Responded to all customer inquiries thoroughly and professionally.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Interviewed and hired all employees.
  • Train and mentor all employees.
  • Created and optimized employee schedules to secure proper coverage for all shifts.
  • Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations.
  • Maintained knowledge of menu items, ingredients and preparation methods.
  • Followed all company safety standards, including food quality and sanitation procedures.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Took orders, prepared foods and processed payments.
  • Mastered point-of-service (POS) computer system for automated order taking.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Cleaned food preparation areas, cooking surfaces and utensils.
  • Accurately measured ingredients required for specific food items to reduce waste.
  • Took necessary steps to meet customer needs and effectively resolve food or service issues promptly.
  • Operated large-volume cooking equipment such as grills, deep-fat fryers and griddles with caution and according to manufacturer directions.
  • Monitored and counted food stock and supplies to reorder on time.
  • Prepared and served beverages such as coffee, tea and fountain drinks, assuring freshness and availability.
  • Completed opening, closing and shift change tasks to promote store efficiency.
  • Maintained food safety costs within budget allowed.
  • Made sure all associate went through Heath Department certification.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Monitored daily banking transactions.
  • Enforced established payroll-related policies, procedures and regulations and adherence to company and governmental policies.
  • Prepared and maintained support documentation.
  • Onboarded new employees in time reporting and payroll systems.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Responded to employee inquiries regarding payroll and timekeeping.
  • Monitored vacation accrual.
  • Managed payroll and time and attendance systems.
Education and Training
Associate of Arts:Business Management06/1989Sullivan College, City
Associate of Arts:Accounting06/1991Sullivan College, City


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School Attended

  • Sullivan College

Job Titles Held:

  • Administrative Assistant
  • Manager
  • General Manager


  • Associate of Arts : Business Management 06/1989
    Associate of Arts : Accounting 06/1991

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