Administrative Assistant Resume Example
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ADMINISTRATIVE ASSISTANT
Summary
As an experienced Customer Service Representative, I possess skills and experience that can be effectively utilized. I
have knowledge in a variety of office management tasks. I am seeking a position in a clerical department with focus in client
relations/customer service. Prioritizing, planning, organizing, and managing skills to meet customers' needs is
important to me. I am also a knowledgeable Data Entry Specialist, adept at developing and maintaining databases. Experienced in 10-key and highly skilled at creating effective organizational and filing systems.
Highlights
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Accomplishments
Research
- Investigated and analyzed client complaints to identify and resolve issues.
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Experience
Fresenius Medical CareNovember 2015 to February 2016Administrative Assistant
Bossier City , LA
Bossier City , LA
- Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
- Served as central point of contact for all outside vendors needing to gain access to the building.
- Dispersed incoming mail to correct recipients throughout the office.
- Made copies, sent faxes and handled all incoming and outgoing correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
- Received and distributed faxes and mail in a timely manner.
- Managed daily office operations and maintenance of equipment.
EricssonAugust 2015 to February 2016Assistant
Bellevue , WA
Bellevue , WA
- Managed quality communication, customer support, and product representation for each client.
- Computed accurate sales prices for purchase transactions.
- Created inventory management for reporting accuracy.
- Updated patient accounts and information on a daily basis.
- responded to e-mails.
- Scheduled appointments for customers needing repairs on their appliances.
- Researched, and located parts for customers.
EsriApril 2015 to August 2015Receptionist
Atlanta , GA
Atlanta , GA
- Provided support for sales team in managing operation work flow.
- Scheduled and confirmed appointments for entire company.
- Managed daily schedules and sales leads for all Sales Representatives.
- Updated customer accounts and information on a daily basis.
- Accepted payments for purchases.
- Demonstrated proficiency in telephone, e-mail, fax, and front desk reception within a high volume environment.
- Answered multi phone lines, transferred calls to corresponding departments. Handled customers effectively by identifying needs, approaching complex situations, and resolving problems to maximize efficiency.
Expeditors International Of Washington, Inc.March 2015 to CurrentData Entry Specialist
Portland , OR
Portland , OR
- Verifies that information in the computer system is up-to-date and accurate.
- Processes invoices in a timely manner.
- Opens and checks mail, places mail in appropriate location for each client.
- Accurately codes each invoice.
Hartung GlassMay 2014 to April 2015Customer Service Representative
Renton , WA
Renton , WA
- Maintained cash register and safe, made sure duties were met for operations of the store.
- Served customers by providing product and service information.
- Processed and issued money orders for customers.
- Recommended potential product or services to customers.
- Collected customer information and analyzed customer needs.
- Managed quality communication, customer support and product representation for each client.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Maintained adequate cash supply in cash drawers.
- Accurately logged all daily shipping and receiving orders.
- Increased store sales by up selling merchandise.
- Recommended, selected and helped locate merchandise based on customer needs and desires.
- Communicated all merchandise needs or issues to appropriate supervisors.
- Stocked and rotated inventory regularly.
CTI PaperApril 2013 to December 2013Puller/Processor
City , STATE
City , STATE
- Retrieved orders placed on line by customers.
- Entered information into computer databases.
- Placed unavailable items on back order.
- Updated daily logs for tracking file movements.
- Reviewed files to check for complete and accurate information.
- Looked up information with computer programs.
William S. Middleton Veterans Memorial HospitalMarch 2005 to January 2010Patient Services Assistant/Travel Coordinator
City , STATE
City , STATE
- Excellent analytical skills to comprehensively analyze and interpret policies, procedures, and situations.
- Utilized knowledge and skills of medical terminology for emergency department check ins, admitting, dictation, records, and eligibility.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Managed patient charts, and company files using online tracking system.
- Updated patient accounts and information on a daily basis.
- Managed incoming and outgoing calls for busy department.
- Handled and processed confidential patient information.
- Coordinated admission processes and prepared medical records and agreement packets.
Education
Ashford University Forbes School of BusinessBachelor of Arts: Business AdministrationCity, State, United StatesBusiness Administration
Madison East High School1999High School Diploma: General StudiesCity, State, United StatesGeneral Studies
Skills
10 key, administrative
support, analytical skills, cash register, creative problem solving, critical thinking, data collection, databases, dictation, e-mail, fax, filing, inventory management, managing, medical terminology, Excel, Outlook, MS Word, Works, organizing, policies, product and service information, Quick books, reception, reporting, research, sales, scanning, scheduling, self-starter, spreadsheets, telephone skills, time management, typing.
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Resume Overview
School Attended
- Ashford University Forbes School of Business
- Madison East High School
Job Titles Held:
- Administrative Assistant
- Assistant
- Receptionist
- Data Entry Specialist
- Customer Service Representative
- Puller/Processor
- Patient Services Assistant/Travel Coordinator
Degrees
- Bachelor of Arts : Business Administration
High School Diploma : General Studies
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