Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -

Meticulous, diligent, punctual and systematic professional skilled in organizing, planning and managing daily organizational needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence, mediation and conflict resolution. Skilled in oral and written communication, team leadership and relationship-building.

  • Business writing
  • Report analysis
  • Recordkeeping and bookkeeping
  • PC proficient
  • Meeting planning
  • Mail management
  • Timeline Planning and Management
  • Sensitive material handling
  • Records management systems
  • Travel administration
  • Detailed meeting minutes
  • Conflict mediation
  • Multitasking and prioritization
  • Training and development
  • Human Resources Management (HRM)
  • Organization and efficiency
  • Office equipment maintenance
  • Employee training and development
  • Staff motivation
  • Strong interpersonal skills
  • Training and coaching
09/2022 to Current
Administrative Assistant 3 Northrop Grumman Salt Lake City, UT,
  • Managed inventory to ensure all supplies were in stock and within budget.
  • Coordinated arrangements for ground transportation, flight reservations and lodging.
  • Collaborated with management staff in meetings, took meticulous notes and distributed minutes to attendees.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Organized both physical and digital files and updated reports to coordinate project materials.
  • Managed office duties, ordered materials, organized workspaces, answered emails and made phone calls.
  • Oversaw office inventory and timely reordering of supplies.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
  • Scanned physical documents and uploaded to encrypted databases for digital maintenance.
  • Set up workshops and meetings by scheduling conference rooms, coordinating catering and preparing supplies.
  • Wrote email messages, memos and business letters for management and proofread documentation to provide error-free correspondence.
01/2020 to Current
Operations Executive [Voluntary Service] Jerry San Francisco, CA,
  • Created and updated operational documents and database records.
  • Reviewed operations performance reports to drive improvements.
  • Boosted company profits by optimizing performance strategies and increasing efficiency.
  • Monitored performance metrics and responded to notifications daily.
  • Improved operational efficiencies by analyzing issues and implementing project management.
  • Analyzed expenses and revenues and compared to budget and forecasts to modify operations and spending for enhanced profitability.
  • Drove alignment of team members, technology, systems and processes with strategic goals.
  • Led purchasing and installation projects that enhanced multiple internal departments.
  • Handled the hiring and training of other managers
  • Led strategic planning, negotiations and contracting for indirect services such as legal, building, leases, facilities, furniture, telecommunications, supplies, records management, recruiting and many others.
04/2017 to Current
Operations Coordinator [Voluntary Service] Stepping Out In Faith Inc. City, STATE,
  • Coordinated and managed project tasks to ensure project delivery within established budgets and timelines.
  • Planned team workflows and promotional initiatives.
  • Developed relationships and partnerships.
  • Communicated organization's missions, goals and vision while aligning each with operational initiatives and delivery of professional services.
  • Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
  • Delivered all professional services in alignment with operational initiatives.
  • Managed administrative staff and trained new hires on office procedures and policies.
  • Collaborated with subordinate managers to assess needs and optimize activities.
  • Prepared agendas for monthly staff meetings and worked with administrative assistant to schedule staff meetings.
  • Lowered labor by streamlining operations and better controlling operating budgets.
12/2018 to 08/2019
Office Manager Solecare LLC City, STATE,
  • Managed office inventory and placed new supply orders.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Trained and supervised staff members in company policies, daily task execution and industry best practices.
  • Created notices and advertisements for available vacancies on job seeker websites.
  • Automated office operations for managing client correspondence, payment schedules and data communications.
  • Implemented corporate or departmental policies, procedures and service standards in conjunction with management.
  • Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
  • Coded and entered daily invoices with in-house accounting software.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Negotiated with vendors to determine optimal material purchase pricing.
  • Developed and administered department budgets.
  • Conducted staff performance evaluations to monitor progress and individual skills.
  • Hired talented, trainable team members and drove new business strategies to grow revenues.
  • Reduced financial discrepancies by accurately managing accounting documentation while maintaining case costs and billing processes.
  • Managed office budget to handle inventory, postage and vendor services.
  • Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.
  • Automated office operations, managed client correspondence and tracked records.
Education and Training
Expected in
Master of Arts: English Language And Literature
University of Lagos, Nigeria - Nigeria,
Expected in
Bachelor of Arts: English Language And Literature
University of Nigeria, Nsukka - Nigeria,
Expected in
Master of Science: Education Administration
National Open University of Nigeria - Nigeria,
Expected in
Master of Public Administration: Human Resources Management
Grambling State University - Grambling, LA
  • Louisiana State Safety Officer
  • Certificate in Digital Marketing
  • Certificate in Human Resources
  • Certificate in Life Coaching [Personal Development, Christian Life]
  • Member, National Society of Leadership & Success, Grambling State Chapter
  • Member, Society for Human Resource Management (SHRM)
  • Member, Louisiana Association of Christian Coaches.
  • Board Member, African American Heritage Museum
  • GRAMbassador Mentor [2021-2022 school year]
  • Published Author

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Resume Overview

School Attended

  • University of Lagos, Nigeria
  • University of Nigeria, Nsukka
  • National Open University of Nigeria
  • Grambling State University

Job Titles Held:

  • Administrative Assistant 3
  • Operations Executive [Voluntary Service]
  • Operations Coordinator [Voluntary Service]
  • Office Manager


  • Master of Arts
  • Bachelor of Arts
  • Master of Science
  • Master of Public Administration

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