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Administrative Assistant Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Customer Service Management, Call Center management Payroll bank deposits ,cash handling, Human resources , unemployment claims,property damage claims ADP payroll system

Accomplishments
  • Managed daily schedules and sales leads for 3 senior and junior loan officers.
  • Successfully resolved customer issues
  • Inventory Management - Managed inventory and office budgeting for supplies for busy office of 5
  • Investigated, identified, and reconciled account discrepancies totaling $70000.00 in company savings.
  • Managed customer service and call center area.
  • Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.
  • Assisted management with the training of 100 new staff members.
  • Oversaw implementation of new phone system which resulted in more cost-effective service.
  • Training - Responsible for training all new employees to ensure continued quality of customer service.
  • Completed payroll for staff of Number direct reports.
  • Event Planning - Successfully planned and executed corporate meetings, lunches and special events for groups of 100+ employees
  • Scheduling - Organized technician schedule for customer jobs.
Skills
  • Routing Mail
  • Transporting Files
  • Travel Administration
  • Organizing Mail
  • Faxing Paperwork
  • Document Conversion
  • Correspondence Handling
  • AR/AP
  • AP/AR Proficiency
  • Advanced MS Office Suite Knowledge
  • Accounting Skills
  • Office administration
  • Human resource laws
  • Invoice Processing
  • Spreadsheet management
  • Credit and collections
  • Travel planning
  • Meeting arrangements
  • Bookkeeping
  • Team Bonding
  • Transcription and dictation
  • Documentation and control
  • Workflow planning
  • Performance improvement
  • Technical Support
  • Relationship building
  • Internal communications
  • Employee timesheet processing
  • Quality assurance
  • Writing reports
  • Time management
  • Filing and data archiving
  • Account Reconciliation
  • Business correspondence
  • Attendance record management
  • Multi-line Telephone Systems
  • Scheduling
  • Customer and client relations
  • Staff Management
  • Multi-line phone proficiency
  • Payroll and budgeting
  • Employee training and development
  • Office management
  • Supervising staff
  • Administrative support
  • Recordkeeping
  • Expense reporting
Work History
08/2016 to 03/2020
Administrative Assistant Thrivent Financial For Lutherans Dublin, CA,
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
02/2006 to 03/2009
Administrative Assistant Thrivent Financial For Lutherans Duluth, MN,
  • Edited subcontractor proposals, project punch lists, transmittals and memorandums for organizational support.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Coordinated travel arrangements by booking airfare, hotel and ground transportation.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Created detailed expense reports and requests for capital expenditures.
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Organized weekly staff meetings and logged minutes for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Supported logistics for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Executed record filing system to improve document organization and management.
  • Managed Access databases converting complex data into easy-to-interpret data.
  • Scheduled office meetings and client appointments for staff teams.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Maintained staff directory and company policy handbook for human resources department.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
02/1999 to 04/2006
Payroll Administrator Transdevna San Marcos, TX,
  • Calculated payroll deductions by accurately using Software and processed payroll to meet preset requirements.
  • Submitted Timeframe reports on payroll activities.
  • Managed conversion from Software and implementation of Software.
  • Collaborated with human resources personnel to accurately and efficiently track leave time.
  • Achieved $Amount in cost savings by implementing in-house benefits and payroll system for over Number employees.
  • Processed payroll garnishments such as tax liens and child support.
  • Managed payroll data entry and processing for Number employees to comply with predetermined company guidelines.
  • Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
  • Investigated payroll variances and employee claims to resolve discrepancies and balance financial records.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Processed voids and reissues, created non-sufficient funds (NSF) list for Human Resources and made salary changes in payroll and monthly leave accruals.
  • Balanced and submitted bankruptcy report and child support for check disbursement.
  • Checked figures, postings and accounting documents for correct entry, mathematical accuracy and proper coding.
  • Offered payroll-related subject matter expertise to management and employees to resolve payroll discrepancies.
  • Built and maintained contract calendars and managed set up for all new banks for direct deposit and accrual year-end processes.
  • Reconciled all payroll liabilities to general ledger and prepared monthly payroll accrual entries.
  • Led payroll production for multistate organization.
  • Managed payroll for organization of Number personnel.
  • Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
  • Assisted accountant with both internal and external audits relating to processing of payroll.
  • Created and managed spreadsheets for leave calculations.
  • Prepared and monitored sick leave files and served as administrator of sick leave program.
  • Documented and processed all garnishments for bankruptcies, student loans and child support orders.
  • Uploaded time records into System and made adjustments to create accurate database for payroll processing functions.
02/1996 to 02/1999
Credit Management Officer Heilig Meyers Furniture City, STATE,
  • Wrote and implemented standard operating procedures for credit personnel to achieve consistency in unit operations.
  • Oversaw all reporting, documentation and recordkeeping requirements for department.
  • Monitored accounts for signs of fraud and non-payment issues.
  • Recognized across organization for diligence, accuracy and contributions toward maintaining positive cash position through problem resolution.
  • Maintained full knowledge of current regulatory environment and made proactive adjustments to meet changing requirements.
  • Referred delinquent accounts to collections department or outside resources.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Obtained and reviewed credit reports, credit references, credit insurance and financial statements to establish credit limits for new accounts.
  • Devised collection recovery strategies to resolve customer issues and delinquent cases.
  • Negotiated settlements and payment terms with customers through Action.
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Investigated and evaluated customers for creditworthiness and potential risk factors.
  • Provided resources and expertise for conversion, validation and training required for company-wide software updates.
  • Optimized credit approval and collection processes, improving operational efficiencies by over Number%.
  • Developed strategies to expedite payments and customer resolutions.
  • Obtained and interpreted financial statements to assist in credit limit reviews.
  • Compiled data critical to analysis of annual bad debt.
  • Provided training to Number Job titles and consulted with struggling teams to help meet monthly target goals.
  • Used Software and Software to perform credit appraisals, document verification and loan approvals.
  • Reported key performance indicators to department heads for management of positive cash flow and to adjust credit risk policies and procedures.
  • Attended ongoing professional training to facilitate accurate and productive credit management.
  • Work cross-functionally with sales, management and other departments to maintain effective operations.
  • Utilized deep understanding of industry best practices and legal requirements to prevent critical incidents.
Education
Expected in
NA: Computer Technology
Piedmont Technical College - Laurens, SC,
GPA:

I did not complete no degree

Expected in 07/1996
GED:
Columbia SC Adult Higher Learning - Columbia,SC,
GPA:

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Resume Overview

School Attended
  • Piedmont Technical College
  • Columbia SC Adult Higher Learning
Job Titles Held:
  • Administrative Assistant
  • Administrative Assistant
  • Payroll Administrator
  • Credit Management Officer
Degrees
  • NA
  • GED