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Administrative Assistant Resume Example

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ADMINISTRATIVE ASSISTANT
Summary
To obtain a challenging position with growth potential that will utilize my financial and people skills. Organized administrative professional with hands-on experience supporting business areas such as accounting, database management and human resources. Collaborative team player with strong communication, decision-making and time management abilities.
Skills
  • Human resource knowledge
  • Collaboration
  • Motivational leadership style
  • Critical Thinking
  • Problem Solving
  • Strong Work Ethic
Experience
Administrative Assistant Nov 2017 to Jan 2019
 Jungle Queen － Fort Lauderdale, FL
  • Provided comprehensive administrative and clerical support, including organizing files, creating spreadsheets , faxed reports and scanned documents. 
  • Handled personnel records, including applications, performance reports, payroll records, and medical files.
  • Responded to telephone inquiries from clients, vendors and the public.
  • Prepared packages and set up courier deliveries for customers.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
Administration Supervisor Jan 2010 to Oct 2016
 jetBlue Airways, Terminal Drive, Fort Lauderdale, FL, United States － Ft Lauderdale, FL
  • Led a team of 9 full-time employees.
  • Managed Payroll / Staffing Coordinators, Accounting Specialist and Liaisons departments. 
  • Handled over 600 Crewmember files according to company guideline policy; federal and state law and regulations.
  • Generated employee tracking reports each week and month on overtime, attendance, Leave of Absence, workers' compensation and department headcount. 
  • Posted open positions. 
  • Selected and interviewed candidates. 
  • Organized the entrance and exit interview.
  • Designed electronic file systems and maintained electronic and paper files for all employees and business partners. 
  • Assessed employee performance and issued progressive guidance disciplinary notices.
  • Planned meetings and prepared conference rooms.
  • Received and screened a high volume of internal and external communications, including email and mail. 
  • Properly routed agreements, contracts and invoices through the signature process. 
Administration Supervisor Feb 2010 to Nov 2016
 jetBlue Airways, Terminal Drive, Fort Lauderdale, FL, United States － Ft Lauderdale, FL
  • Led a team of 9 full-time employees.
  • Managed Payroll / Staffing Coordinators, Accounting Specialist and Liaisons departments. 
  • Handled over 600 Crewmember files according to company guideline policy; federal and state law and regulations.
  • Generated employee tracking reports each week and month on overtime, attendance, Leave of Absence, workers' compensation and department headcount. 
  • Posted open positions. 
  • Selected and interviewed candidates. 
  • Organized the entrance and exit interview.
  • Designed electronic file systems and maintained electronic and paper files for all employees and business partners. 
  • Assessed employee performance and issued progressive guidance disciplinary notices.
  • Planned meetings and prepared conference rooms.
  • Received and screened a high volume of internal and external communications, including email and mail. 
  • Properly routed agreements, contracts and invoices through the signature process. 
Administration And Hr Assistant Jun 2007 to Feb 2010
 jetBlue Airways － Fort Lauderdale, FL
  • Supported Administration Supervisor responsibilities. 
  • Managed Administration Assistant area, including greeting visitors and responding to telephone calls and in-person requests for information. 
  • Served as central point of contact for all Crewmembers and vendors needing to gain access to the company property. 
  • Dispersed incoming mail to correct recipients throughout the office.
  • Made copies, scan documents, sent faxes and handled all incoming and outgoing correspondence. ​
Accounting Specialist May 2005 to Jun 2007
 jetBlue Airways － Fort Lauderdale, FL
  • Assisted Administration department with payroll. 
  • Verified details of transactions from vendors and Crewmembers positioned at the ticket counter, including funds received and total account balances.
  • Opened and assigned new business partner accounts.
  • Coded the general ledger and processed vendor invoice payments.
  • Coordinated approval processes of accounts payable invoices.
  • Balanced batch summary reports for verification and approval.
  • Conducted month-end balance sheet reviews and reconciled any variances.
  • Rectified escalated accounts payable issues from employees and vendors.
  • Researched and resolved billing and invoice problems.
Ramp And Customer Service Agent May 2003 to May 2005
 jetBlue Airways － Fort Lauderdale, FL
  • Cross-trained for Ramp, Gates, Ticket Counter and Baggage Service. 
  • Worked domestic and international flights.
  • Checked in Customers and boarded flights. 
  • Processed reservations, coordinated stand-bys and monitored cabin availability.
  • Issued travel and hotel vouchers on overbooked and canceled flights. 
  • Escorted passengers in wheelchairs from the terminal to the aircraft. 
  • Picked up and transported cargo and baggage to and from aircraft. 
  • Responded politely to passenger complaints.
  •  Vacuumed aircraft upholstery, cleaned windows and serviced galleys. 
Activities and Honors
  • Administered Customer Service Excellence, achieved JD Powers Award 13 years in a row.
  • Participated in community events, built Kaboom Playgrounds across Dade and Broward county, FL. 
  • Completed training and development workshops, Principles of Leadership, Coaching and Counseling and Team Building.
Interests
Helped with winning the JD Powers award, 13 years in a row. Participated in community events such as building several Kaboom Playgrounds in Dade and Broward county. Additional Information
Skills
  • Microsoft Office suite and SharePoint Services.
  • Ability to work independently and team environment.
  • Highly organized and focused.
  • Remain composed in a demanding, fast-paced work environment and take control in unexpected situations.
Education
Completed 2 Yrs of College, Business Management Queensborough Community College － Bayside, NY, USA
  • Coursework included Business Management, Accounting and Marketing/ Advertising. 
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Resume Overview

Companies Worked For:

  • Jungle Queen
  • jetBlue Airways, Terminal Drive, Fort Lauderdale, FL, United States
  • jetBlue Airways

School Attended

  • Queensborough Community College

Job Titles Held:

  • Administrative Assistant
  • Administration Supervisor
  • Administration And Hr Assistant
  • Accounting Specialist
  • Ramp And Customer Service Agent

Degrees

  • Completed 2 Yrs of College , Business Management

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