Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -

Responsible Administrative Assistant possessing first-rate scheduling, telephone and documentation abilities. Service-oriented individual with expertise in preparing and modifying documents, coordinating meetings and trips and preparing responses on behalf of company. Committed to establishing good rapport with clients of diverse backgrounds.

  • Excel spreadsheets
  • Mail management
  • Records management systems
  • Advanced MS Office Suite knowledge
  • Meeting planning
  • Microsoft
  • Staff motivation
01/2020 to Current
Administrative Assistant Merakey Nanticoke, PA,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Conducted and initialized background checks for potential employees.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
  • Greeted visitors or callers daily to handle inquiries or direct to appropriate persons.
01/2020 to 12/2020
Administration Officer Cargotec Solutions Des Moines, IA,
  • Directed automated supply systems and liaised between supply and data processing sectors to facilitate smooth transitions.
  • Requisitioned, received, stored and documented unit equipment and supplies.
  • Tested, repaired and updated equipment systems and components to meet current and expected demands.
  • Improved operations by working with team members and customers to find workable solutions.
  • Monitored financial bookkeeping for accuracy and compliance, resolving identified discrepancies.
  • Advocated for staff training and spearheaded continuous development strategies to maximize team performance.
  • Supported compliant and accurate accounting information by tracking expenses such as travel, supplies and service charges.
  • Developed and strengthened client relationships by providing efficient and knowledgeable support.
  • Streamlined HR operational efficiencies by updating database files, generating monthly and ad hoc reports and supporting team with photocopying, binding, scanning, faxing, filing and data entry.
  • Translated directives into actionable initiatives to improve specific operational segments.
07/2020 to 12/2020
Import & Export Documentaion Manager Cma Cgm Shipping Company City, STATE,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Directed materials routing by preparing accurate shipping orders and bills of lading.
  • Coordinated documents and bills, managed payments and responded to inquiries.
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Completed documents and work requests according to company standards.
  • Filed accurate weekly, monthly, quarterly regulatory paperwork and maintained organization to support smooth audit processes.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
  • Administered import and export of goods to supervise delivery and manage distribution of goods.
  • Performed data quality and analysis with tracking and tracing to final destination.
  • Developed licensing strategies, export authorizations and training and guidance with export regulations.
  • Inspected and counted items received and checked against invoices or other documents while recording shortages and rejecting any damaged goods.
  • Determined shipping methods and prepared bills of lading, invoices, and other shipping documents.
  • Attached address labels, identification codes and shipping instructions to containers.
  • Directed and participated in cargo loading and unloading to ensure completeness of load and even distribution of weight.
Education and Training
Expected in 03/2012
Bachelor of Science: Business Administration
Institute of Public Administration & Management - Sierra Leone,
Expected in 12/2008
Associate of Science: Business Studies
Institute of Public Administration & Management - Sierra Leone,
  • Received a merit raise for strong attention to detail, exemplary customer service and team-player attitude.
  • Customer Service - Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.

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Resume Overview

School Attended

  • Institute of Public Administration & Management
  • Institute of Public Administration & Management

Job Titles Held:

  • Administrative Assistant
  • Administration Officer
  • Import & Export Documentaion Manager


  • Bachelor of Science
  • Associate of Science

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