administrative assistant resume example with 6+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Reliable and results-oriented Office Manager capable of overseeing multiple tasks and managing employees. Highly eficient accurate , and driven. Offering outstanding verbal communication, writing and time management skills. Support day-to-day program operations with expertise in records management and resource coordination. Seeking challenging administrative position in which excellent interpersonal skills and superior time management skills are key.

  • Multi-line phone proficiency
  • Customer and client relations
  • Familiar with medical terminology
  • Invoice preparation
  • Database management
  • Employee training and development
  • Team building
  • Critical thinker
  • Excellent communication skills
  • Insurance verification
  • Medical Records Management
  • Data entry
  • Knowledge of HIPAA requirements
Work History
Administrative Assistant, 04/2018 to Current
Accounting And Consulting Group, LlpRemote, OR,
  • Managed master calendar and scheduled appointments and groups for 7 Mental Health Counselors based on optimal patient loads and group availability
  • Performed research to collect and record client's legal information and the requirement's needed per their referral source
  • Supported Mental Health Counselors through personal document management, calendar organization and collateral preparation for daily appointments
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and attendance to the appropriate referral source
  • Coached new employees on administrative procedures, company policies and performance standards
  • Interacted with vendors , and professional services personnel to receive orders, direct activities and communicate instructions
  • Worked with clients to improve life choices and maximize benefits of their personal programs
  • Detailed program operations and client's attendance with comprehensive record-keeping
  • Helped Mental Health Counselors build, coordinate and schedule programs supporting individuals with substance abuse and anger management concerns
  • Performed various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
  • Worked with client's to help them understand requirements and provide exceptional customer service
  • Reported monthly to referral sources about their offender's progress in their programs
  • Organized paperwork such as charts and reports for office and patient needs
  • Documented patient information, case histories and payment methods to facilitate smooth appointments and payment processing
  • Enhanced office efficiency by handling 100+ callers per day
  • Maintained current and accurate medical records for over 400 patients
  • Maintained current and accurate medical records for over 400
  • Adhered to strict HIPAA guidelines at all times to protect patient privacy
  • Organized patient files and streamlined operations to improve efficiency
  • Frequently double-checked patient attendance and current information while scheduling classes and other appointments
  • Located, checked in and pulled all relevant files and referrals for patient appointments and incomplete charts
  • Carried out front office duties utilizing data entry skills in framework of client database
  • Processed patient appointment transactions, including , cash and credit card purchases or sending invoices to referral source
  • Organized and reported on financial information daily to document payment histories and assist with sound financial accounting
Director Of Activities, 03/2017 to 03/2018
Amita HealthWaukesha, WI,
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained and ordered supplies for activities.
  • Planned and oversaw implementation of unique daily activities and day trips.
  • Managed and scheduled events for facility to maximize activities and participation.
  • Provided clear instruction to activity and program participants to ensure fun and safety.
  • Planned and conducted specialized activities such as dances, crafts and trips.
  • Supported safety of all residents and volunteers with disciplined enforcement of consistent policies.
  • Instructed residents and volunteers on safety techniques and specific activity requirements.
  • Planned daily activities schedule for all residents , facilitated smooth transitions to ensure on-time arrival.
  • Ordered and maintained all recreational equipment.
  • Enhanced activity strategies and created new plans to help all residents of different ability levels engage in activities.
  • Kept athletic , games and crafts equipment and facilities organized and maintained.
  • Trained staff members on conducting games and following safety procedures for residents on their shift.
  • Transported and escorted residents to and from activities and on day trips.
Front Office Manager, 06/2015 to 03/2017
Four Seasons Hotels IncHouston, TX,
  • Scheduled medical appointments and coordinated transportation for 60 residents as needed.
  • Managed 25-30 employees caring for 60-70 residents.
  • Evaluated team performance and care quality.
  • Developed, improved and implemented policies to optimize supplies, care and satisfaction of both employees and residents.
  • Ordered supplies according to budget limitations and expected use levels monthly.
  • Supervised team of 15 medication technicians.
  • Trained resident care technicians and newly hired medication technicians.
  • Communicated with residents and their medical providers, ensuring that medical information was kept private.
  • Recruited, hired and coached employees to offer high-quality, cost-effective care to all residents.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with state regulations.
  • Direct day-to-day administrative and operational functions for 64-bed facility, providing guidance and leadership to over 25 employees across more than 4 departments.
  • Generated and reviewed incident reports, including employee write-ups, actualizing appropriate corrective action plans to mitigate ongoing and potential situations.
  • Ordered all refills for residents prescriptions and kept check on inventory levels.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Obtained and distributed information about resident's medical history,allergies and special needs to appropriate departments
  • Prepared all paperwork needed by facility's residents including but not limited to; New patient paperwork, Medicaid/Medicare applications and Social Security applications.
  • Assisted Administrator with interviewing potential employees, background screenings, reference checks and verified credentials of all employees hired.
  • Created a standardized system for caregivers to follow for the resident's daily living needs.
  • Arranged for Home Health Care/Hospice to service resident's in need of extra care in the facility.
  • Adhered to strict HIPAA guidelines at all times to protect resident privacy.
Medical Office Support Specialist, 11/2019 to Current
LHC GroupCity, STATE,
  • Coordinated primary staff and physician schedules to guarantee optimum duty coverage.
  • Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
  • Organized files developed spreadsheets and scanned documents for [Business Name].
  • Scheduled [Number] routine and non-routine services for assigned patient population.
  • Verified completion of weekly schedules through strategic staffing streamlining to maintain payroll at [Number]-100%.
  • Used [Software] to maintain and update patient database and staff records.

  • Assisted healthcare personnel with non-medical functions such as making travel arrangements, responding to external and internal inquiries and setting up presentations.
  • Led team of [Number] scheduling coordinators.
  • Created weekly and monthly reports and presentations.
  • Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift.
Associate of Arts: , Expected in 05/2015 to Pensacola State College - Pensacola, FL
  • Developed and implemented employee manual outlining all proper resident care procedures .
  • Designed a more efficient Excel template to track and manage office personnel calendars, resident appointments and meetings.
  • Implemented new, interactive employee scheduling system to monitor, gauge and project staffing needs.
  • Responded to over 30 client and probation officer inquiries each day.

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Resume Overview

School Attended

  • Pensacola State College

Job Titles Held:

  • Administrative Assistant
  • Director Of Activities
  • Front Office Manager
  • Medical Office Support Specialist


  • Associate of Arts

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