- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
Accomplished and results-driven professional with experience as an administrative assistant, executive assistant, and customer service manager. Organized professional with hands-on experience supporting business areas such as leadership, project management, and event planning. Collaborative team player with strong interpersonal, decision-making, and time management abilities. Able to multi-task, adapt quickly, and meet tight deadlines without compromising quality. Hardworking Navy Veteran with additional expertise in calendar management, organization, and advance clerical skills while aiding multiple Senior Leadership Initiatives.
Navy and Marine Corps Achievement Medal (2)
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Brookfield Properties - Retail – Towson, MD,
- Oversee all administrative operations including supporting direct reports, meeting coordination, expense management, presentation preparation, and advance calendar maintenance for four department heads.
- Provide invaluable support by researching, implementing, and executing on multiple deliverables to decrease an average of 2 hours/week from the Executive team.
- Quickly learned company programs: Workday, Zoom, Concur, and Qualtrics. This reduced an average of 3 hours/week from the senior leadership schedule.
- Process and maintain all expenses & budgets for two departments with no discrepancies.
- Manage over 60+ departmental and site-wide events independently with little to no supervision and 100% accuracy
Zeta Interactive – Los Angeles, CA,
- Provide continuous administrative support to Naval Air Station Jacksonville's executive team by maintaining multiple calendars, budgets, travel arrangements, and meeting coordination while upholding exceptional office workflow.
- Gatekeeper of daily duties, including office management, email correspondence, telephone assistance, Administrative training for multiple executives.
- Central contact for all internal and external communications ensured effective communication was maintained and all direct reports, visitors, and speakers remained informed of all necessary information.
- Represented the executive leadership at 62+ top-level meetings and prepared meeting setup and minutes while having a kindhearted demeanor to all staff members and personnel.
- Handled travel arrangements and documented all expenses and purchases while aiding in an 8% decrease in executive expenditures
Zeta Interactive – Philadelphia, PA,
- Liaison for all day-to-day clerical support, correspondence, scheduling, and event planning for NAS Jacksonville Environmental Director and Department Heads.
- Managed, modified, and revised all internal and external correspondence and accounts with director and commanding officer signature and maintained strict confidentiality.
- Reduced an average of 11 hours/week for executive staff due to exceptional time management and organizational skills in correspondence write-ups and presentation preparation.
- Increased department productivity time by 30% which aided in the organization of the 28th Annual International Coastal Cleanup.
- Represented Director at Military functions and official parties while independently answering inquiries and evaluating the level of urgency
US Navy – City, STATE,
- Managed and trained 12 personnel, prepared monthly billing statements, ensured accuracy and completeness of all documents and verified corrections of figures, calculations, and postings of accounts.
- Established a new customer service protocol that effectively increased customer satisfaction rating by 31% and decreased customer complaints by 42% resulting in a 98% retention rating.
- Experienced in administrative and clerical procedures and systems such as Microsoft Office, QuickBooks, and other office procedures.
- Performed administrative workload and scheduling duties for the entire Logistics command with a 99.2% customer satisfaction rating.
- Acquired the “Customer Service Excellence” award for instrumental role in increasing customer satisfaction and Sales ranking from #5 in the command to #1
Florida State College - Jacksonville, FL
Florida State College - Jacksonville, FL
Basic Leadership and Management Development Course | United States Navy
Lean Six Sigma Yellow Belt, Goleansixsigma | 2019
Advanced Specialized Logistics Training | 2011
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Resume Overview
School Attended
- Florida State College
- Florida State College
Job Titles Held:
- ADMINISTRATIVE ASSISTANT
- EXECUTIVE ASSISTANT
- Executive Assistant
- Sales Manger/Accountant Manager
Degrees
- Bachelor of Science
- Associate of Arts
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