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administrative assistant resume example with 11+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.

Skills
  • Customer and client relations
  • Multi-line phone proficiency
  • Documentation and control
  • Program files maintenance
  • Office administration
  • Filing and data archiving
  • Spanish fluency
  • Administrative support
  • Data Entry
  • Invoice Processing
  • Database administration
Education
Burbank Adult School Burbank, CA Expected in 09/2018 ā€“ ā€“ GED : - GPA :
School in Mexico San Luis Potosi, S.L.P., Mexico, Expected in 07/1992 ā€“ ā€“ Bachelor of Administrative Studies : Secretarial Studies And Office Administration - GPA :
Work History
Brookfield Properties - Retail - Administrative Assistant
Portland, OR, 06/2017 - 01/2020
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
  • Drafted professional memos, letters and marketing copy to support business objectives and growth.
  • Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Executed record filing system to improve document organization and management.
  • Offered departmental administrative support.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Maintained complex digital filing system for financial information.
Steven F. McMurray - Executive Sales Associate
City, STATE, 06/2014 - 04/2017
  • Created and presented media and advertising packages to prospective customers.
  • Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
  • Developed strong relationships with advertisers and negotiated pricing following established procedures.
  • Conducted market research to attract clients in new territories.
  • Organized company files and created support system to decrease workload and increase productivity of account managers.
  • Contacted clients in person and on telephone to obtain feedback about services purchased.
  • Used consultative sales approach to understand customer needs and recommend relevant offerings.
Carlos A. Cruz - Back Office Assistant
City, STATE, 01/2010 - 01/2013
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Supported company leaders by scheduling appointments and organizing itinerary.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to more then 10 Lawyers and Paralegals by copying, faxing and filing documents.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Managed Court calendar to strategically coordinate hearings and appointments with clients.
  • Entered payments data into Quickbooks system and updated customer contact information to keep records current.
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
Carlos A. Cruz - Accounts Payable Invoice Tracking Assistant
City, STATE, 01/2007 - 01/2010
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Verified deposits, rectified discrepancies and processed end-of-day paperwork.
  • Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
  • Generated invoices upon receipt of billing information and tracked collection progress.
  • Assessed data and information to verify entry, calculation and billing code accuracy.
  • Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
  • Provided outstanding customer service by quickly and professionally handling issues.
  • Established QuickBooks accounting system to reflect accurate financial records.
  • Managed and responded to all correspondence and inquiries from customers.
  • Supported management by processing invoices and documents with consistent on-time delivery.

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Resume Overview

School Attended

  • Burbank Adult School
  • School in Mexico

Job Titles Held:

  • Administrative Assistant
  • Executive Sales Associate
  • Back Office Assistant
  • Accounts Payable Invoice Tracking Assistant

Degrees

  • GED
  • Bachelor of Administrative Studies

By clicking Customize This Resume, you agree to ourĀ Terms of UseĀ andĀ Privacy Policy

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