Jessica Claire
Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
(555) 432-1000 - - resumesample@example.com - -
(555) 432-1000 - - resumesample@example.com - -
Professional Summary
Efficient Administrative team member with strong history of providing top-notch clerical support and operational assistance to support staff needs. Diplomatic communicator and self-motivated worker with decisive nature necessary to manage independent work. Experienced in coordinating documents, supplies and project resources.
Skills
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Work History
06/2017 to 01/2020
Administrative Assistant Brookfield Properties - Retail – Portland, OR,
- Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors.
- Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Prepared meeting minutes and edited subcontractor proposals, project punch list, transmittals and memorandums for organizational support.
- Arranged rapid office equipment repair and maintenance with vendors.
- Executed record filing system to improve document organization and management.
- Offered departmental administrative support.
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
- Maintained complex digital filing system for financial information.
06/2014 to 04/2017
Executive Sales Associate Steven F. McMurray – City, STATE,
- Created and presented media and advertising packages to prospective customers.
- Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
- Developed strong relationships with advertisers and negotiated pricing following established procedures.
- Conducted market research to attract clients in new territories.
- Organized company files and created support system to decrease workload and increase productivity of account managers.
- Contacted clients in person and on telephone to obtain feedback about services purchased.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
01/2010 to 01/2013
Back Office Assistant Carlos A. Cruz – City, STATE,
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Supported company leaders by scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to more then 10 Lawyers and Paralegals by copying, faxing and filing documents.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Managed Court calendar to strategically coordinate hearings and appointments with clients.
- Entered payments data into Quickbooks system and updated customer contact information to keep records current.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assessed data and information to verify entry, calculation and billing code accuracy.
01/2007 to 01/2010
Accounts Payable Invoice Tracking Assistant Carlos A. Cruz – City, STATE,
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Assessed data and information to verify entry, calculation and billing code accuracy.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Provided outstanding customer service by quickly and professionally handling issues.
- Established QuickBooks accounting system to reflect accurate financial records.
- Managed and responded to all correspondence and inquiries from customers.
- Supported management by processing invoices and documents with consistent on-time delivery.
Education
Expected in 09/2018
GED:
Burbank Adult School - Burbank, CA
Burbank Adult School - Burbank, CA
Expected in 07/1992
Bachelor of Administrative Studies: Secretarial Studies And Office Administration
School in Mexico - San Luis Potosi, S.L.P., Mexico,
School in Mexico - San Luis Potosi, S.L.P., Mexico,
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Resume Overview
School Attended
- Burbank Adult School
- School in Mexico
Job Titles Held:
- Administrative Assistant
- Executive Sales Associate
- Back Office Assistant
- Accounts Payable Invoice Tracking Assistant
Degrees
- GED
- Bachelor of Administrative Studies
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