administrative assistant resume example with 13+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

  • CPR Certified
  • Certificate of Privacy Competency HIPPA and OSHA
  • Knowledgeable of Trauma Informed Care
  • Certificate in Blood Bourne Pathogens and Safety
  • Spreadsheet management
  • Office administration
  • Process optimization
  • Transporting Files
  • Program Files Maintenance
  • OSHA compliance
  • Supervising staff
  • Recordkeeping
  • Patient Scheduling
  • Customer and client relations
  • Multi-line phone proficiency
  • Spanish fluency
  • Filing and data archiving
  • Administrative support
  • Purchase orders organization
  • Database administration
  • Technical Support
  • International Classification of Diseases (ICD.9CM)
  • 40-50 WPM typing speed
Work History
04/2017 to Current
Administrative Assistant Res-Care, Inc. Grand Junction, CO,
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • Interacted with vendors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Developed and updated spreadsheets and databases to track referrals, cans, NOABD logs, inventory of electronic purchases and staff passwords in Microsoft Word/ Excel.
  • Sorted and distributed office mail.
  • Scheduled office meetings and client appointments for team of 18 professional clinicians, mental health workers, and psychiatrist.
  • Create intake packets, staff directory, client charts, and breakdown of client charts.
  • Data entry of Cerner and SOCE (mHOMS).
  • Create and collect timesheets and mileage.
  • Process, review and file notes.
07/2015 to 04/2017
Office Administrator Exova Fort Wayne, IN,
  • Delivered clerical support by efficiently handling wide range of routine and special requirements.
  • Filed high amounts of documents for 21 staff for 250 + clients.
  • Tracked office supplies and restocked low items.
  • Collected timesheets
  • Processed referrals and placed routine paperwork for Assistant Program Director
  • Kept physical files and organized for easy updating and retrieval by authorized team members.
  • Interacted with clients professionally by phone and in-person to provide information and directed to desired staff members.
  • Enhanced collaboration between team members by preparing meeting materials and taking clear notes to distribute upon meetings.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Notified Nursing staff when clients arrived for psychiatry appointments and pharmaceutical reps arrived for meetings.
  • Data Entry in mHOMS, Cerner and DCR.
  • Attended county meeting for DCR.
  • Assisted Office Administrator 11 with reports and or task.
01/2007 to 02/2015
Receptionist Fairview Health Services Roseville, MN,
  • Kept reception area clean and neat to give visitors positive first impression.
  • Scheduled and confirmed appointments for Tax Prepares.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls on high-volume, multi-line phone switchboard and pleasantly transferred callers to appropriate personnel.
  • Aggregated and prepared documentation for office distribution and filing.
  • Provided clerical support to 20 company employees by copying, faxing and filing documents.
  • Oversaw inventory activities, including materials monitoring, ordering or requisition and supply stocking or re-stocking.
  • Distributed professional memos, letters and marketing copies to support business objectives and growth.
  • POS/ Cash handling.
08/2012 to 12/2013
Caregiver Wesleylife Marshalltown, IA,
  • Helped clients manage money, pay bills and shop for groceries or personal items.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Assisted clients with daily living needs, including personal grooming, to maintain self-esteem and general wellness.
  • Shopped for groceries regularly in order to keep house stocked with necessities.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted patients with self-administered medications.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
Expected in 08/2012 to to
Certification: Medical Assistant
Concorde Career College - San Diego, CA
Expected in 06/2006 to to
High School Diploma:
Mount Miguel High School - Spring Valley, CA

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Resume Overview

School Attended

  • Concorde Career College
  • Mount Miguel High School

Job Titles Held:

  • Administrative Assistant
  • Office Administrator
  • Receptionist
  • Caregiver


  • Certification
  • High School Diploma

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