Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven ability to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Skills
Business development
Bilingual (English, Spanish)
File management
Telephone and email etiquette
Billing and Invoicing
Scheduling and calendar management
Sales and marketing
New business development
Sales processes
Property Management
Negotiation
Staff management
Lease oversight
Microsoft Word
Microsoft Outlook
Microsoft Excel
Microsoft PowerPoint
Work History
Administrative Assistant, 05/2019 to 12/2019 State Of North Carolina – Boone, NC,
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments
Scheduled office meetings and client appointments for team professionals
Executed record filing system to improve document organization and management
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Offered departmental administrative support
Sorted and distributed office mail and recorded incoming shipments for corporate records
Coached new employees on administrative procedures, company policies and performance standards
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities
Helped employees with day-to-day work and complex problems by applying motivational and analytical strategies
Planned and directed staff training and performance evaluations
Assistant Property Manager, 01/2018 to 05/2019 Piedmont Office Realty Trust, Inc. – Atlanta, GA,
Assists Property Manager with preparation of daily and weekly reports, resident communications, move-out inventory, market surveys, etc.)
Recording and updating details of prospective and existing landlords and tenants into computer database swiftly
Screening prospective tenants to ensure they meet eligibility requirements
Completing lease applications and assisting with verification of application information
Inspecting properties when tenants take occupation and vacate
Liaising with tenants to provide information and address their complaints and concerns
Maintaining and storing documentation effectively
Accepting rent payments, security deposits and other applicable fees
Helped with planning schedules and delegating assignments to meet coverage and service demands
Supported staff development and goal attainment by focusing on skill development and job satisfaction
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
Oversaw monthly collections of over $120,000 in funds, maintaining high payment rates by building positive relationships with tenants
Boosted occupancy 93% by leveraging market knowledge and successful promotional strategies
Office Representative, 06/2017 to 01/2018 Mgm Resorts – Biloxi, MS,
Set up contracts, negotiated rates and hammered out service terms
Recommended brand products to customers, highlighted benefits and redirected objections to secure more than $2,000 in sales
Organized company files and created support system to decrease workload and increase productivity of account managers
Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations
Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals
Built relationships with clients through active listening to provide excellent service
Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations
Education
Associate of Arts: Associate of Arts (AA), Expected in 05/2021 Lone Star College - Spring, TX GPA:
High School Diploma: , Expected in 06/2018 Andy Dekaney High School - Houston, TX GPA:
Graduated in Top 6% of Class
Graduated Cum Laude
Awarded Spring ISD Award of Excellence: Spring Art Show
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