administrative assistant resume example with 10+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Dedicated employee with excellent experience in district. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.


Accepted the invitation to be a part of the National Society of Collegiate Scholars.

A member of Alpha Chi, a National College Honor Society that recognizes academic achievement and excellence.

Achieved the President’s List every semester of my academic career.

  • Computers and Technology (Google Docs and Sheets)
  • Visitor and Customer Relations
  • Supply Inventory Control
  • Outgoing Mail Preparation
  • Document and File Management
  • Data Recording
  • Site Social Media Updates
  • Strong Organizational Skills
  • Customer Complaint Resolution
  • Confidentiality, Data Protection, and HIPAA Guidelines
  • Multitasking and Time Management
  • Positive Attitude and Energetic
Work History
10/2020 to Current
Mentor Interstate Restoration Dallas, TX,
  • Provided guidance and recommended coping mechanisms for youth dealing with difficult issues.
  • Assisted youth with homework assignments, sports and fitness, art and literacy.
  • Maintained strict confidentiality in all situations unless abuse, neglect or threats identified.
  • Planned, developed and implemented strategies to convey information with key decision makers.
  • Supported individuals to help develop communication, social and daily living skills.
  • Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
  • Helped students develop organizational, time management and study skills.
  • Empowered students through counseling and skill-building exercises.
07/2018 to Current
Administrative Assistant Ocean State Job Lot Chicopee, MA,
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Ensured that all site enrollments and withdraws are completed quickly and efficiently.
  • Made certain that MAP scores and transcript labels are accurately placed in student files.
  • Recorded and input Physical Fitness and Constitution testing for state reporting.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Generated reports and typed letters in Word, Google Docs and prepared Spreadsheets.
  • Handled correspondence and to foster office efficiency.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies to maintain adequate stock levels.
  • Arranged rapid office equipment repair and maintenance with vendors.
  • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • Maintained staff directory and company policy handbook for human resources department.
09/2016 to 07/2018
Department Head Big Lots Fort Collins, CO,
  • Enforced organizational rules and incorporated policy changes into departments' day-to-day activities.
  • Maintained organized inventory with accurate records through proper ordering, tracking and auditing procedures.
  • Evaluated performance continuously to identify areas in need of improvement and implement strategies to keep team on-track.
  • Collaborated with department personnel to coordinate multifaceted solutions to emerging problems.
  • Cultivated collaborative, performance-oriented culture to keep team motivated and enthusiastic about achieving shared goals.
  • Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
03/2008 to 01/2011
Retail Store Manager Accenture Saint Petersburg, FL,
  • Managed store organization, maintenance and purchasing functions.
  • Performed payroll duties to ensure accurate and timely compensation.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Resolved customer service issues promptly.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Completed routine store inventories.
  • Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Submitted orders for new inventory.
  • Assessed sales reports to identify and enhance sales performance, support inventory oversight and capitalize on emerging trends.
  • Supported professional development of team members and supervisors at all levels to place knowledgeable candidates in leadership roles.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Hired, trained and supervised retail team members bringing in $1,000,000 in annual revenue.
  • Improved sales process and tracking with implementation of new point of sale (POS) system.
  • Reduced shrinkage by closely monitoring inventory and security procedures.
01/2006 to 03/2008
Call Center Trainer Company Name City, State,
  • Trained and mentored 20-25 new personnel hired to fulfill various roles.
  • Monitored day-to-day activities of employees, noting areas needing improvement and implementing plans for rectification.
  • Performed payroll duties to ensure accurate and timely compensation.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
  • Created curricula, instructions, documents and written tests for various types of training courses with regard to the newly developing business division in Sprint.
  • Liaised between executives and entry-level workers, facilitating smooth communication and ensuring their success.
Expected in 10/2024 to to
Master of Science: School Counseling
Grand Canyon University - Phoenix, AZ
Expected in 08/2021 to to
Bachelor of Arts: Theology With An Emphasis On Youth Ministry
Grand Canyon University - Phoenix, AZ
Expected in 05/2000 to to
High School Diploma:
Farmington High School - Farmington, MO,
Additional Information

I have served in ministry for 5 years. In this time, I have met with individuals for spiritual counsel one-on-one as co-counseled couples in marriage ministry with my husband. In this, I have had the opportunity to help those who were struggling get connected with resources that provide aid for different life circumstances. Additionally, I serve as a youth pastor at Grace Church in Cape Girardeau where I connect and build rapport with young people, and I help them celebrate wins and navigate challenges. I have also served on the Board of Directors for Mission Missouri Esther House, a facility housing women who struggle with different life situations, but primarily addiction.

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Resume Overview

School Attended

  • Grand Canyon University
  • Grand Canyon University
  • Farmington High School

Job Titles Held:

  • Mentor
  • Administrative Assistant
  • Department Head
  • Retail Store Manager
  • Call Center Trainer


  • Master of Science
  • Bachelor of Arts
  • High School Diploma

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