Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

High-performing Office Manager with 4 years of experience delivering superior results in the daily duties of the business operations. Proactive, detail oriented, organized, and reliable. Eager to implement my skills and experience with an organization to further my career.

  • EMR
  • Soft Collections
  • Schedule Management
  • Pediatric Immunizations
  • Staff Support
  • Accounts receivables Invoicing
  • QuickBooks
  • Problem resolution
  • Microsoft
  • Account reconciliation
  • Accounts receivables
  • Filing
  • Immunizations
  • Insurance
  • Inventory Management
  • Order office supplies
  • Payroll
  • Employee training and development
  • Back office operations
  • Supervising clerical personnel
  • Advanced MS Office Suite knowledge
  • Check processing
  • Insurance eligibility verification
  • HIPPA and OSHA regulations
  • Cash deposit preparation
  • Excel spreadsheets
  • Copying medical records
  • Sensitive material handling
  • Meeting planning
  • PC proficient
  • Medical terminology
  • Staff motivation
  • Resolving errors
  • Professional and mature
  • Organization and efficiency
  • Multi-line phone systems
  • External communications
  • Deadline-oriented
  • Overseeing office activities
  • Dedicated team player
01/2020 to Current Administrative Assistant Cenergy | Sparks, NV,
  • Set up and maintain physical and electronic filing systems.
  • Track and submit employee time sheets to accounting department for payroll processing.
  • Organize conference room space and materials for internal and customer meetings, take notes and distribute meeting minutes to support executive needs.
  • Support departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Compose email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Collect data for speadsheets and submit information to Director of Operations.
03/2019 to 12/2019 Office Manager Central Maine Medical Center | Gray, ME,
  • Responsible for overseeing the daily operations of the clinic.
  • Leads staff to accomplish all job objectives, policies and procedures.
  • Manage facilities, equipment, supplies, personnel, and resources in relation to cost containment.
  • Supervises all front and back office staff.
  • Conducts all aspects of practice staff employment.
  • Maintains time cards for all staff and reports hours to payroll.
  • VFC and private vaccine ordering, reconciliation, and inventory management.
  • Medical and office supply ordering.
  • Conduct weekly staff meetings.
  • Report clinic production to executive team.
  • Address all issues, complaints and/or concerns with providers, staff and patients.
  • Attend marketing events with providers and Director of Marketing.
  • Prepare weekly bank deposits and streamline handling of all money collected.
  • Insurance verification.
  • Patient check-in and check-out.
  • POC testing and collection of send out labs.
  • Pediatric immunizations including LINKS and administration.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Completed quarterly employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Conducted annual performance evaluations of office staff to monitor progress and productivity and recommend promotions, corrective or disciplinary actions.
  • Interviewed, on-boarded, developed and oversaw daily activities of clerical and administrative office personnel.
  • Elevated customer satisfaction ratings by resolving client and case issues effectively.
  • Generated financial reports for management review.
08/2016 to 03/2019 Office Manager Central Maine Medical Center | Oakland, ME,
  • Ensure the daily functions are complete and accurate to keep the sing language agency running smoothly.
  • Personal and professional greetings to anyone who comes into and/or calls the office.
  • Answer the phones and handle the need/request in an efficient and timely manner.
  • Create and send invoices.
  • Establish, build and maintain professional relationships with clients.
  • Handle all A/R, account reconciliation and bank deposits.
  • Manage a schedule with 18 active interpreters and coordinate assignments to each interpreter.
  • File unpaid and paid invoices in chronological order.
  • Interview and set up all new interpreters.
  • Clean and keep the office clean, organized and stock supplies.
  • Order office supplies, ID badges and other office needs.
  • Run errands as needed for the owner.
  • Served as main point of contact for outside vendors.
  • Provided scheduling and ensured timely and effective allocation of resources and calendars.
  • Ensured that all operations met federal and state laws.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Strengthened community outreach by coordinating fundraisers, including managing marketing, vendor relations and volunteer supervision processes.
  • Increased office organization by developing more efficient filing system and customer database protocols.
06/2010 to 07/2016 Medical Assistant & Schedule Coordinator Ochsner Health System | City, STATE,
  • Responsible for making sure patients orders, specialty referrals and follow up appointments were entered correctly into Epic.
  • Teamed with Epic to create a report displaying patients who required an interpreter.
  • Acted as the sole contact person for any and all things deaf patient related for OHS throughout the Baton Rouge region.
  • Assisted physicians by preparing patients for procedures, including but not limited to EKGs, phlebotomy, glucose testing and pulmonary function tests.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Organized charts, documents and supplies to maintain team efficiency.
  • Conducted patient interviews to gather health history, vital signs and information about current medical issues.
  • Checked patients in, collected and verified insurance information, compiled new patient forms, scheduled appointments and updated patient files.
  • Performed routine tests such as urine dip stick, vision and hearing tests.
  • Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Resolved and clarified issues with patient medications and collaborated with local pharmacies.
  • Communicated with patients by phone and via written correspondence.
Education and Training
Expected in 05/2009 Technical Diploma | Medical Assistant GPA 4.0 Remington College , Little Rock, GPA:

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