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Administrative Assistant Resume Example

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Summary

Reliable, experienced team member adept at customer service and eager to enter the professional world with an exciting company. I am a dedicated and hard worker who also can contribute as a valuable member of a team. I meet all goals and produce great work in a detailed yet timely manner. I know I will be a great asset to your company and would gain your trust to perform well independently when needed. I am an Ambitious student pursuing an Esthetics License eager to contribute developed knowledge in a Licensed Esthetician role. I am adaptable and driven with a strong work ethic and ability to thrive in team-based or individually motivated settings. I have continued to work at my full time job while also attending school every evening, giving both the attention they deserve. I look forward to showcasing my skills and talents that I have learned and obtained throughout my program in school. I have Advanced hands on machine training to include but not limited to Microdermabrasion (Crystal), Ultrasonic Spatula/ Ultrasound, Microcurrent, High Frequency, Rotary Brush, LED Therapy hand held system. I am dedicated, compassionate, knowledgeable, and ready to offer exemplary service and progressive spa techniques.

Skills
  • Microsoft
  • Schedule management
  • Professional and mature
  • Phone call answering
  • Scheduling and calendar management
  • Tech-savvy
  • Strong interpersonal skills
  • Resourceful
  • Dedicated team player
  • Administrative operations
  • Issue handling
  • Hospitality services
  • Call routing
  • Cash transactions
  • Team collaboration
  • Listening skills
  • Customer assistance and interaction
  • Appointment confirmation
  • Office supplies ordering
  • Telephone etiquette
  • Proficient in EPIC Systems ( Medical base software)
  • Patient callbacks
  • Organizational skills
  • Relationship building
  • Multitasking
  • Reliable and trustworthy
  • Problem resolution
ADMINISTRATIVE ASSISTANT
Current Status

Esthetics Graduate- Class of 2021

Experience
January 2019 - Current
Administrative AssistantCompany Name | City, State
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Scheduled Physical Therapy and Occupational Therapy Evaluations and follow up Treatment appointments for the Rehabilitation Institute staff.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Maintained professional tone at all times, including during peak rush hours.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Updated patient financial information to promote accurate record keeping.
  • Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
  • Verified that patients had proper insurance coverage prior to any procedures or appointment scheduling.
  • Updated all patient and insurance data regularly and carefully inputted changes into company's computer system.
  • Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
January 2011 - December 2018
Front End AssociateCompany Name | City, State
  • Handled money and register duties.
  • Take Orders.
  • Gave excellent customer service and satisfaction.
  • Baking.
January 2010 - September 2018
Hostess/WaitressCompany Name | City, State
  • Multi-tasked under pressure.
  • Gave excellent customer service and satisfaction.
  • Worked long hours at a fast pace.
  • Handled money with accuracy.
January 2014 - December 2017
Office Specialist & AdmissionsCompany Name | City, State
  • Medical Records.
  • Admitted GI, General Surgery, and Pediatric patients.
  • Answered phones in a professional manner providing resolution when possible and transferring calls or taking messages as needed.
  • At events, interacting with and informing potential customers of product in a professional manner.
  • Monitored doctor charts to ensure they contained proper information, scanned and fulfilled medical requests for patients and law firms.
  • Insurance verification calls to inform patients to inform them of their financial responsibilities.
Education and Training
Esthetics
Lanier Technical College, City, State

I am a Graduate from Lanier Technical College Esthetics. I completed my last semester for my Certificate in Esthetics this summer (July 2021). I have obtained a 4.0 GPA for both Fall Semester and Spring Semester and have attained the President's List distinction for Fall Semester of 2020. I have been an active student from August 2020-July 2021.

General Studies
Gainesville State College, City, State

I attended Gainesville State College ( now known as UNG) in the years of Fall 2009-Summer 2011 for General Studies

May 2009
High School Diploma
Maranatha Christian Academy, City, State
References

References:

- Laura Edwards Wilson / Coworker at Atlanta Outpatient Surgery Center / 404-455-6753

- Jessica Downing / Coworker at Atlanta Outpatient Surgery Center / 404-303-9301

- Diane Hanes / Owner of Calliope Sweets / 770-329-6587

- Sandy Dufty / Clinic Coordinator of The Rehabilitation Institute Braselton / Coworker / 706-963-0549

- Lisa Kennedy / Esthetician Adjunct Instructor- Night Program / lkennedy2@laniertech.edu

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78Average
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Resume Overview

School Attended

  • Lanier Technical College
  • Gainesville State College
  • Maranatha Christian Academy

Job Titles Held:

  • Administrative Assistant
  • Front End Associate
  • Hostess/Waitress
  • Office Specialist & Admissions

Degrees

  • Esthetics
    General Studies
    High School Diploma

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