Solutions-driven Administrative Professional with proven track record of providing exceptional customer service through professional and respectful interactions. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments, resulting in meeting and exceeding deadlines.
Skills
Office administration
Employee timesheet processing
Payroll and budgeting
Time management
Travel coordination
Customer and client relations
Meeting arrangements
Expense reporting
Records management
Employee training and development
Project planning
Conference planning
Administrative support
HR policies
Technical Support
Team Player
Process improvement
Problem resolution
Strong Work Ethic
Detail Oriented
Employee Relations
Decision Making
Work History
Administrative Assistant, 09/2010 to 06/2020 Myr Group – Ogden, UT,
Handled all scheduling for Division President's calendar and prepared meeting agenda and materials.
Managed Division President's work calendar, scheduled appointments, meetings and travel
Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability.
Worked with senior management to initiate new projects and assist in various processes.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for executive and regional leadership and sales team.
Supported efficient meetings by organizing spaces and materials and offering on-site support during events
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Coached new employees on administrative procedures, company policies and performance standards.
Executed record filing system to improve document organization and management.
Arranged rapid office equipment repair and maintenance with vendors.
Created detailed expense reports and requests for capital expenditures
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Liaised between multiple divisions and corporate office to improve communications.
Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
Delivered friendly assistance with new hires throughout interviewing and hiring process.
Efficiently delivered personnel information to management for speedy corrective action.
Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
Coordinated Medicare B Prehab program including insurance verification, customer service, patient scheduling and preparing monthyly billing.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Completed bi-weekly payroll for 70+ employees.
Liaised with patients and addressed inquiries, appointment requests and billing questions.
Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Coordinated and maintained impressive office organization to keep facilities efficient, organized and professional.
Consulted with company management to assess requirements and develop operational enhancements to streamline processes and increase team performance.
Solved problems timely and effectively, ensuring customer satisfaction.
Evaluated employee records and productivity to complete employee evaluations per quarter
Maintained personnel files for all employees in accordance with company policies and regulatory requirements
Assisted with the recruitment and hiring of new employees
Medicare Billing Specialist, 08/2008 to 08/2010 Guardian Elder Care – North Lima, OH,
Promoted consistent accuracy of billing information by reconciling and processing Medicare claims for skilled nursing facilities
Completed write-offs for unpaid balances, adjusted aging reports, and edited claims to ensure proper use of codes and patient information
Assistant Customer Service Manager, 11/1994 to 08/2008 Kroger – Farmington Hills, MI,
Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and commitment to friendly service
Reconciled cash drawer and resolved discrepancies.
Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Quickly and accurately counted drawers at start and end of each shift.
Educated employees on all job tasks, including register use, merchandising and customer service.
Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
Reviewed and resolved differences between accounting information and cash drawer.
Education
Bachelor of Arts: Healthcare Adminsitration, Expected in 08/2011 Ashford University - Clinton, IA, GPA:
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