Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Dedicated and focused Administrative Assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.

  • Microsoft Office proficiency
  • Excel spreadsheets
  • Self-directed
  • Time management
  • Resourceful
  • Dedicated team player
  • Meeting planning
  • Schedule management
11/2013 to Current Administrative Assistant Premise Health | Olalla, WA,
  • Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Schedule meetings, conferences, and workshops which include set-up, catering details, prepares agendas, and takes minutes for those meetings.
  • Planned meetings and prepared conference rooms.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Managed the day-to-day calendar for the Project director.
  • Prepares travel requisitions and prepares, submits travel reimbursements vouchers.
  • Prepares and submits payment vouchers for vendors, staff and faculty.
  • Managed daily office operations and maintenance of equipment.
06/2013 to 07/2014 Team Lead/ Brand Ambassador Altabancorp | American Fork, UT,
  • As a Team Lead/ Brand Ambassador we conduct samplings at on-premise accounts (bars, pubs & clubs) we are TABC certified in order to give sampling to consumers.
  • As an ambassador for Heineken USA, we must inform clients of our products or promotions in order to improve sells at on-premise accounts.
  • As well as maintain and secure incremental POS placements and conduct regular product trainings with all key account staff.
  • After each event as a Team Lead we must complete a recap of the event using online reporting system.
09/2012 to 09/2013 Loan Servicing Specialist The Go Daddy Group Inc | Carlsbad, CA,
  • Review loans in default that are in need of a demand letter.
  • Follow department procedures and government regulations, while reviewing loans from different states.
  • Prepared and sort letters, scanning and/or copying, as well as upload documents to various systems.
  • Entering data into Excel database.
  • We work alongside other departments communicating through emails and processing request for letters that may have been archived which requires certain research and multiple uses of different systems.
  • Rotated duties of taking meeting minutes at our weekly meetings, as well as sending out mass emails informing every one of upcoming changes, or to take inventory of office supplies needed.
07/2011 to 09/2012 Risk Operations Analyst Hope Credit Union / Hope Enterprises | Montgomery, AL,
  • Answering high volume of incoming telephone calls from account holders and internal Chase employees
  • New Account Screening
  • Provide transaction review/verification assistance to branch personnel in support of suspicious transactions.
  • Quickly identify fraud schemes and take actions to prevent potential losses, mitigate risk and help provide necessary guidance in relation to handling the transaction.
  • Analyst are responsible for taking independent actions and following regulatory guidelines to secure funds and ensure accurate placement of holds.
  • As an analyst we were required to meet the productivity and quality goals
  • Ensure departmental service level metrics are met.
06/2010 to 04/2011 Member Service Representative Old Second Bancorp, Inc. | Oswego, IL,
  • Answers member's questions and performed a variety of account maintenance functions.
  • Educate current and prospective members about Navy Federal products and services.
  • Analyzing and researched problems related to customer disputes.
  • Submitting overdraft protection, and credit card applications.
  • Took all deposits, withdrawals, payments, transfers, cash advance, ect.
  • All transactions must be done in a timely manner, paying close attention to detail, to insure accuracy.
  • All funds received and disbursed from personal cash drawers, balances at the end of the day.
  • Level 1 MSR, we had the opportunity to mentor and train, new employees at our branch.
  • Training consisted of explaining step by step producers and process, be able to give constructive criticism.
01/2008 to 05/2010 Customer Service Representative Premise Health | Olga, WA,
  • Help with dozens of common service requests, from incoming customer calls.
  • billing issues, payment arrangements, changing electric or natural gas service or other requests.
  • This information, was noted and relayed to other departments, via email or by phone.
  • As a tendered customer service representative, I had the opportunity to take part in several town hall meetings, talking to customers face to face, and answering any questions on our services, as well as marketing our newest product windtricity.
  • Also at Cps Energy I took part in the fun focus group, at the call center, working with other employees from different teams, were we discussed ideas on how we can help motivate and show apparition to fellow co workers for their hard work.
  • With this focus group, we also raised money for department yearly picnic, as well as help organized the event.
2006 to 01/2008 Administrative Assistant Geico | City, STATE,
  • Managing the front desk, directing and greeting clients daily, setting them up with an insurance agents or even helping with basic account information.
  • Managed all inventory of office supplies, as well as placing orders for any needed supplies weekly, we were responsible for sending out and receiving all mail and packages daily.
  • Answering all incoming calls to the office and directing calls to insurance agent, or sometimes answering any general question from clients.
  • Preparing business correspondence, often using word, or excel to create spreadsheets, to maintain client information.
  • Sending faxes to other departments or outside companies, as well as managing and maintain all files, performing all general office support, filing, scanning, data entry.
  • As well as preparing meeting minutes, meeting notes.
Expected in 2005 Diploma | Southwest High School, San Antonio, TX GPA:

•Four years experience in customer service

•Data Entry: 50 words per minute: 10- key data entry

•Strong computer skills

•Very effective organization, attention to detail, time management skills

•Ability to work in a high volume customer service/production environment.

•Problem solving skills that demonstrate the ability to meet deadlines, work productively and accurately, and manage multiple tasks

•Ability to communicate in a professional manner.

• Have knowledge of office practices and etiquette.

•Have ability to use independent judgment and initiative in accomplishing tasks.

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School Attended

  • Southwest High School

Job Titles Held:

  • Administrative Assistant
  • Team Lead/ Brand Ambassador
  • Loan Servicing Specialist
  • Risk Operations Analyst
  • Member Service Representative
  • Customer Service Representative
  • Administrative Assistant


  • Diploma

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