(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Personable [Job Title] employing exceptional relationship-building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.

Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting.

  • Advanced MS Office Suite knowledge
  • Data entry documentation
  • [Industry] regulations
  • Inventory systems
  • CRM and office management software
  • Employee training and development
  • Records management systems
  • Excel spreadsheets
  • Business writing
  • Accounting skills
  • QuickBooks expert
  • Account balancing reconciliation
  • Sensitive material handling
  • Recordkeeping and bookkeeping
  • Technologically savvy
  • Member, International Association of Administrative Professionals (IAAP)
  • Operational processes
  • QuickBooks
  • Organization and efficiency
  • Invoicing and billing
Education and Training
Strayer University Washington, DC Expected in 06/2011 Bachelor of Science : International Business - GPA :
Premise Health - Administrative Assistant
Oakland, CA, 06/2019 - Current
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
  • Tracked and submitted employee timesheets to accounting department for payroll processing.
Carlie C's Iga - Store Manager
Smithfield, RI, 02/2016 - 02/2019
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Implemented succession planning by training and developing [Number] associates into leadership positions.
  • Oversaw daily cash register operations and cash management and kept errors at [Number]% rate by implementing [Type] system.
  • Supervised and trained team of [Number] [Job title]s while improving store sales by [Number]%.
  • Achieved sales quota of $[Number] by social media and brand marketing.
  • Received packages and deliveries and restocked inventory upon shipment arrival, checking merchandise into [Software] system.
  • Oversaw all store operations while generating up to $[Number] in monthly sales.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Oversaw inventory tracking, management and physical inventory counts.
  • Met budget targets by controlling expenses and eliminating wasteful behaviors.
  • Provided direction and instruction to associates on variety of tasks, including [Task] and [Task].
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Managed sales, reconciled cash and made bank deposits while performing store opening and closing duties.
  • Wrote order supply requests to replenish merchandise and submitted to [Job title] for sign-off.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Oversaw inventory management with cycle counts, audits and shrinkage control.
  • Boosted sales by [Number]% by effectively cultivating customer rapport and delivering superior customer service.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Delivered excellent customer service and adhered to all standard practices, maximizing sales and minimizing shrinkage.
Cisco Systems, Inc. - Excelerated Service Advisor
Rtp, NC, 04/2017 - 07/2017
  • Conferred with [Job title] to understand and meet diverse needs, providing frequent feedback on front-line operations and recommending improvement strategies.
  • Answered questions and responded to inquiries to deliver high level of service to patients.
  • Performed site evaluations, customer surveys and team audits.
  • Handled all delegated tasks, including [Task] and [Task].
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Earned reputation for good attendance and hard work.
  • Improved customer satisfaction by finding creative solutions to problems.
  • Improved operations by working with team members and customers to find workable solutions.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Aquaserv , INC. - Operations Manager
City, STATE, 10/2004 - 09/2013
  • Aligned operational boundaries between processes and production demands.
  • Assessed, optimized and elevated operations to target current and expected demands.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Implemented policies and standard operating procedures and managed quality, customer service and logistics to implement improvements.
  • Reduced operating budget by $[Amount] annually by developing new inventory management process.
  • Developed and implemented comprehensive preventive maintenance program that improved operational up-time by [Number]%.
  • Assisted executive leaders in decision-making processes by creating daily reports and suggesting areas for development.
  • Facilitated timely and comprehensive audit preparations or inspections, conducted root cause analysis and adhered to Corrective and Preventive Actions (CAPA) system procedures.
  • Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments.
  • Reduced process lags and effectively trained team members on best practices and protocol.
  • Recruited, hired and trained crew members on application of projects, customer relations and customer service.
  • Resolved issues, including challenges regarding circuits, websites, vendors and telecoms.
  • Implemented conflict-resolution tactics by cooperating with clients and staff to achieve team objectives.
  • Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
  • Mitigated risk by ensuring regulatory compliance for representative licensing and contracting protocol.
  • Monitored and directed all aspects of department operations and [Number]-member [Type] team in production, safety, equipment, performance, quality and records management.
  • Achieved and surpassed production targets through effective staff management, task allocation and materials coordination.
  • Devised business and technology strategies to create performance metrics, reporting and analysis systems in support of investigative operations.

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School Attended

  • Strayer University

Job Titles Held:

  • Administrative Assistant
  • Store Manager
  • Excelerated Service Advisor
  • Operations Manager


  • Bachelor of Science

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