Systematic Administrative Assistant with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Skills
Correspondence Handling
Advanced MS Office Suite Knowledge
Patient Scheduling
Business correspondence
Multi-line Telephone Systems
Workflow planning
Transcription and dictation
Work History
08/2018 to Current
Administrative AssistantThe Mentor Network – Tucson, AZ,
Wrote and enforced effective administrative procedure plans to reduce errors and prevent process delays.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Coordinated front office duties, including customer service, patient scheduling and billing.
Organized patient files and streamlined operations to improve efficiency.
Completed skilled administrative work to support all office staff and operational requirements.
Verified insurance coverage to prepare for upcoming patient appointments.
Carried out front office duties utilizing data entry skills in framework of medical database.
Prepared and maintained accurate digital health records for patients.
Reviewed physician letters and corrected grammar and spelling errors.
Managed master calendar and scheduled appointments for 12 providers based on optimal patient loads and clinician availability.
Handled all scheduling for psychologist's calendar and prepared meeting agenda and materials.
Carefully transcribed phone messages and relayed to appropriate personnel within minutes of each call.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Used headsets and transcribing software to take dictation of medical documents.
Returned printed and electronic form dictated reports for physician's review, signature and corrections.
Maintained logs of incoming dictation projects and transcription records.
Referred to dictionaries, drug references and other medical resources to distinguish between homonyms and recognize inconsistencies and mistakes in medical terms.
Transcribed sensitive documents with complete confidentiality.
Worked closely with office manager to maintain optimum levels of communication to effectively and efficiently complete projects.
05/2010 to 08/2018
TranscriptionistAtlantic Health System – Millburn, NJ,
Used headsets and transcribing software to take dictation of medical documents.
Returned printed and electronic form dictated reports for physician's review, signature and corrections.
Maintained logs of incoming dictation projects and transcription records.
Referred to dictionaries, drug references and other medical resources to distinguish between homonyms and recognize inconsistencies and mistakes in medical terms.
Translated medical jargon and abbreviations into expanded forms to verify accuracy of patient and health care facility records.
Reviewed and edited transcribed reports and corrected material for spelling, grammar and clarity.
Performed freelance work with flexibility to meet employer-set deadlines.
Returned dictated reports in printed or electronic form for physician's review, signature and corrections and for inclusion in patients' medical records.
Expertly transcribed medical reports for multiple providers.
Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge.
Transcribed sensitive documents with complete confidentiality.
09/2008 to 03/2010
ReceptionistFox Racing Shox – In, IN,
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
Kept reception area clean and neat to give visitors positive first impression.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Corresponded with clients through email, telephone or postal mail.
Received and routed business correspondence to correct departments and staff members.
Collected, sorted, distributed and sent mail and packages.
Operated multi-line telephone system to independently handle calls each day.
Provided superior and individualized customer service.
Responded to internet inquiries and phone calls in timely matter.
Education
Expected in
: Columbus Technical College - Columbus, GA GPA:
Expected in 05/2007
High School Diploma: Central High School - Phenix City, GPA:
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