Seeking a position which utilizes my efficient clerical skills and congenial customer service skills. Quality focused dedicated professional with more than 20years of customer service and leadership experience. Committed to approaching administrative tasks with tenacity and attention to detail.
Articulate and well-spoken
POS systems expert
Multi-line Telephone Systems
MS Windows proficient
Filing and data archiving
Exceptional communication skills
Professional phone etiquette
Administrative Assistant / / Gettel Kia Of Bradenton - Bradenton, FL / 01.2020 - 07.2020
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
Greeted numerous visitors, including VIPs, vendors and interview candidates
Welcomed dealership visitors warmly , alerted staff to arrivals of scheduled appointments
Consulted with finance managers to oversea all Deal Jackets that pertained all information of the customers final sale of the vehicle
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
Organized weekly staff meetings and logged minutes for corporate records
Made the monthly work schedule for the entire Administartive Department
Maintained staff directory and company policy handbook for human resources department
Note: Position was eliminated because of C0-VID 19
Reached out to customers after purchasing their vehicle and inquired about any needs or concerns he or she may have while also asking them to do a survey about their time at the dealership through their email.
Communicated with customers to assess and address individual needs, providing timely and quality support.
Liaised with sales, marketing and management teams to develop any solutions and accomplish shared objectives.
Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Directed incoming calls to internal personnel and departments, routing to best-qualified department.
Responded to customer requests for products, services and company information.
Answered average of 80-100 calls, 20-50 emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Received packages and mail at front desk and dispersed to correct employees.
Filled in as the third receptionist when needed
Front Desk Receptionist / / The Cottages Of Bradenton - Bradenton, FL / 06.2016 - 10.2018
Promptly answered multi-line phone system and greeted callers enthusiastically
Provided visitors with above-and-beyond service, including making outside venue reservations and setting up tours of the facility.
Greeted daily visitors and new residents upon arrival, offered assistance and answered questions to build rapport and retention.
Promoted local entertainment and daily activities for the residents.
Received packages and mail at front desk and dispersed to correct residents
Monitored office supplies by checking inventory on a weekly basis and placed orders whenever stock appeared low.
Welcomed each new arrival pleasantly and confirmed their identification.
Provided weekly trips in the company van to run errands for residents who needed essential products while also shopping for residents that were not able to do the shopping on their own because of health reasons.
ID Clerk/ Receptionist / / ID Systems, Inc. - N. W. Washington, DC / 03.1997 - 09.2016
Produced identification cards and passport photos for patrons and newly hired employees
Fingerprinted prospective employees of companies, including FBI, DC Public Schools and various Federal Government Agencies
Answered multiple incoming phone lines, processed and printed order invoices, printed business cards, and event promotional flyers, filed and faxed documents daily
Processed cash and credit transactions
Oversaw inventory and office supply purchases
Traveled to jobsite with equipment if necessary
Politely assisted customers in person and via telephone
Earned management trust by serving as key holder, responsibly opening and closing store
Processed accounts receivable and accounts payable
Liaised with vendors to order and maintain inventory of office supplies
H.D. Woodson Senior High School - N.E. , Washington, DC / 1990High School Diploma
Top 90% of class
Student government representative
PTC Career Institute - N.W., Washington, DC / 1992( COS) Specialist-Computer Office Specialist: Data Entry/ Computers