Assisted patients with application for Medi-cal, Medicare and initial appeals for payments.
Reviewed medical records for completeness, assembled records into standard order and filed records in designated areas according to alphabetic and numeric filing system.
Prepared medical records packets for insurance reviews of procedures and fees/services justification.
Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
Answered multiple phone lines, transferred calls to corresponding departments, filed patient records and billed accordingly.
Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
Improved office organization by compiling quarterly budget reports, financial spreadsheets, organizational charts and company data reports using advanced Microsoft Excel functions.
Investigated and analyzed client complaints to identify and resolve issues.
Investigated any necessary information for proper billing for insurance companies, patients and DMEs such as proper billing codes.
Oversaw implementation of new phone system which resulted in more cost-effective service.Facilitated onboarding of new employees by scheduling training, answering questions and processing paperwork.
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