Administrative Assistant Resume Example Brown & Brown, Inc.

ADMINISTRATIVE ASSISTANT

Professional Summary

Highly organized and detail-oriented Administrative Assistant with more than 9 years experience supplying thorough, organized administrative support to 5 senior executives.

Skills

49 WPM typing speed
Professional phone etiquette
Excellent communication skills
Database management
Articulate and well-spoken
Customer service-oriented
Flexible
Accurate and detailed
Excellent planner and coordinator
Works well under pressure
Certified in 10-key
Human resource laws knowledge

Pleasant demeanor
Appointment setting
Team building
Accounting familiarity
Payroll
Invoice processing
Advanced clerical knowledge
Multi-line phone proficiency
Conference planning
Microsoft Excel certified
Spreadsheet management
Filing and data archiving

Work History

Administrative AssistantJanuary 2006 to January 2012
Brown & Brown, Inc. - Bend , OR

Answered and quickly redirected up to 100 calls per day.
Planned and coordinated logistics and materials for board meetings, committee meetings and staff events.
Created detailed expense reports and requests for capital expenditures.
Ordered and distributed office supplies while adhering to a fixed office budget.
Coordinated domestic and international travel arrangements, including booking airfare, hotel and transportation.
Directed guests and routed deliveries and courier services.
Answered and managed incoming and outgoing calls while recording accurate messages.
Opened and properly distributed incoming mail.
Greeted numerous visitors, including VIPs, vendors and interview candidates.
Helped distribute employee notices and mail around the office.
Maintained a clean reception area, including lounge and associated areas.
Drafted biweekly time sheets for 50 executives and employees.
Organized all new hire, security and temporary paperwork.
Completed data entry, tracked resumes and maintained the applicant tracking system.
Compiled company information and related material and distributed it to candidates.
Screened all visitors and directed them to the correct employee or office.
Obtained signatures for financial documents and internal and external invoices.
Coordinated, scheduled and arranged meeting and travel calendars, including business and social events.
Coordinated board and committee meetings, including schedules and information preparation and distribution.
Compiled annual recommendations for end of fiscal year budgets.
Coded and entered at least [number] invoices each day into the in-house accounting software.
Reconciled vendor statements and handled payment complaints or discrepancies.
Reviewed all expense reports for accuracy and proper expense disclosure.
Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.
Maintained [number]% accuracy in calculating discounts, interest and commissions.
Composed effective accounting reports summarizing accounts payable data.
Collected and reported monthly expense variances and explanations.
Oversaw daily office operations for staff of [Number] employees.
Prepared and distributed payroll for staff of [Number] direct reports.
Oversaw inventory and office supply purchases.
Negotiated pricing with vendors regarding wholesale billing and marketing procedures.

Assistant ManagerJanuary 2004 to January 2006
Approved Cash Advance - Wytheville , VA

Answered questions regarding the store and its merchandise.
Demonstrated use and care of merchandise.
Greeted customers and ascertained customers' needs.
Maintained records related to sales.
Prepared sales slips and sales contracts.
Helped customers with questions, problems and complaints in person and via telephone.
Stocked shelves and supplies and organized displays.
Organized racks and shelves to maintain the visual appeal of the store.
Verified that all customers received receipts for purchases.
Developed positive customer relationships through friendly greetings and excellent service.
Trained and served as a peer coach for new sales associates.
Promoted from Team Leader to Assistant Manager within [Number] months.
Counted cash drawers and made bank deposits.
Assigned employees to specific duties to best meet the needs of the store.
Reordered inventory when it dropped below predetermined levels.
Planned budgets and authorized payments and merchandise returns.
Generated repeat business through exceptional customer service.
Conducted store inventories once per quarter.

CashierJanuary 2000 to January 2004
The Cheesecake Factory - Fort Worth , TX

Assisted diners with obtaining food from buffet/serving table as needed.
Assisted in maintaining preparation and service areas in a sanitary condition
Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
Cleaned and organized eating, service, and kitchen areas
Cleaned and sterilized equipment and facilities
Cleaned garbage cans with water or steam
Filled beverage and ice dispensers
Greeted each customer with friendly eye contact
Helped with preparation, set-up, and service for catering events
Inspected and cleaned food preparation areas to ensure safe and sanitary food-handling practices
Inspected restrooms for cleanliness and availability of supplies and cleaned restrooms when necessary
Kept dining room and kitchen area clean by performing cleaning and laundry duties
Prepared and served cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines
Prepared daily food items, and cooked simple foods and beverages
Spoke with patrons to ensure satisfaction with food and service

Education

Augusta Technical College 2006City, State
GED:

Certifications

Skills

balance, cooking, Customer service, General office duties, inventory, invoicing, Excel, money, Microsoft Word, office equipment, Payroll, phone system, Phone

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Administrative Assistant Resume Example

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