administrative assistant resume example with 6 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking and reliable team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
Office administration
Organizing Mail
Spreadsheet management
Scheduling
Database Entry
Insurance Knowledge
Scheduling and calendar management
40 WPM typing speed
Survey Monkey
Survey Monkey reports
Microsoft Teams
LinkedIn Learning
Office 365
Outlook
Excel
Administrative support
AS400
Onedrive
Google Docs
Adobe/ Adobe Pro
Very great at analyzing docs before errors are found.
SOP organization/knowledge
Bilingual
Relationship building
Work History
Administrative Assistant, 10/2021 - 07/2022 Brown & Brown, Inc. – Conshohocken, PA,
Developed and updated spreadsheets and databases to track, analyze and report on performance data.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Handled office correspondence emails and tracked records to foster office efficiency.
Monitored supervisor's work calendar and scheduled appointments, meetings and interviews.
Coached new employees on administrative procedures, company policies and performance standards with the help of SOP's.
Generated reports.
Maintained staff directory and company policy handbook for human resources department.
Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
Maintained office supplies inventory by checking stock and ordering new supplies.
Customer Service Representative Agent, 10/2018 - 12/2020 Shake Shack – New Orleans, LA,
Provided primary customer support to internal and external customers.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Offered advice and assistance to customers, paying attention to special needs or wants.
Provided information regarding charge accounts and discount programs.
Cultivated customer loyalty, promoted repeat business and improved sales.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Trained new personnel regarding company operations, policies and services.
Monitored cash drawers.
Investigated and resolved customer inquiries and complaints quickly.
Welcomed, greeted and assisted guests in high-traffic store, generating $20,000+ of dollars in business.
Cashier, 08/2017 - 02/2018 Otg – Queens, NY,
Resolved customer complaints independently or with aid of supervisor.
Made change and issued receipts or tickets to customers for each transaction.
Operated and sanitized kitchen and food preparation equipment.
Compiled bank of collected revenue once predetermined amount of money had been reached.
Assisted counter staff in packing ready orders and distributing to customers.
Maintained current knowledge of pre-check and cashiering procedures.
Greeted over 30 customers per day and communicated effectively to obtain accurate orders.
Provided customers with information on specials and discount deals.
Counted till at beginning of shift to confirm correct starting total.
Operated cash register to record transactions accurately and efficiently.
Performed cash, card and check transactions to complete customer purchases.
Learned duties for various positions and provided backup at key times.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Used POS system to enter orders, process payments and issue receipts.
Restaurant Team Member, 07/2017 - 10/2018 Little Caesars Pizza – City, STATE,
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Upsold high-profit items such as appetizers and Additional priced entrees to enhance sales numbers.
Prepared and cooked food orders for customers by noting customizations and portion sizes.
Greeted guests pleasantly and answered menu questions.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
Operated register to process payments and collect cash payment for order totals.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Monitored food temperatures and cooking equipment settings to maintain safety and prevent food-borne illness.
Cleared trays and removed trash from tables before sanitizing surfaces.
Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items.
Prepared food orders, cooking on grill and operating fry station.
Greeted customers at drive-thru and took food orders.
Kept register accurate through correct billing, payment processing and cash management practices.
Cultivated warm relationships with regular customers.
Used slow periods to restock supplies, ice, trays and delivery bags.
Bussed and reset tables to keep dining room and work areas clean.
Hostess, 03/2015 - 06/2017 Company Name – City, State,
Monitored seating area and checked restrooms regularly to keep spotless.
Assigned patrons to tables suitable for needs and restaurant section rotation.
Cultivated positive guest relations by managing information and orchestrating speedy seating.
Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
Collaborated with kitchen to inform customers of wait times and answer questions about food.
Assisted managers with quickly resolving service- and food-related issues.
Documented reservations, alerted servers and managers of large groups and prepared seating.
Watched dining area staff to evaluate server loads and calculate accurate wait times.
Answered customer questions about hours, seating and menu information.
Documented reservations and communicated changes to guests.
Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
Informed servers of newly seated parties for speedy service.
Used cash registers and credit card machines to cash out customers.
Collected information from arriving customers to seat groups or place them on waitlist.
Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
Cashier Team Lead, 01/2015 - 05/2016 Company Name – City, State,
Exhibited excellent teamwork and strong work ethic.
Quickly and accurately counted drawers at start and end of each shift.
Performed store opening, closing and shift-change actions and kept accurate shift-change logs.
Led opening and closing procedures and conducted cashier drops, cash control, and vault monitoring.
Evaluated professionalism of checkouts and kept team members on top of cleaning tasks.
Assisted customers by answering questions and fulfilling requests.
Received and processed customer payments.
Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Cut and kept restocked pizza prepping items such as vegetables, meats, sauces and cheese.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors and dishwashing.
Greeted guests pleasantly and answered menu questions.
Operated register to process payments and collect cash payment for order totals.
Arrived to work in uniform and presentable in appearance to meet restaurant standards.
Recorded orders by answering customer questions and entering requests in system.
Took phone orders.
Education
High School Diploma: , Expected in 06/2017 - San Diego High School - San Diego, CA, GPA: Status -
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