Administrative Assistant Resume Example Community Development Institute Head Start

ADMINISTRATIVE ASSISTANT

Skills

Microsoft
Faxing documents
Coordinating program activities
Directing visitors
Data entry documentation
Meeting planning
Excel spreadsheets
Technologically savvy
Mail management
Sensitive material handling

Managing office supplies
Memo preparation
Strong interpersonal skills
Self-starter
Deadline-oriented
Multitasking and prioritization
Strong problem solver
Attendance records preparation
Flexible

Education and Training

2018

Associate of Arts - Business Administration

Des Moines Area Community CollegeAnkeny, IA

2018

Associate of Arts - Entrepreneurship

Des Moines Area Community CollegeAnkeny, IA

12/2015

Certification of Specialization - Emergency Medical Technician

Des Moines Area Community CollegeAnkeny, IA

2012

Certificate - Nursing Assistance

Mercy College of Health SciencesDes Moines, IA

Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Offering key strengths in time management and communications across all level of personnel, management and clientele.

Experience

Administrative AssistantCommunity Development Institute Head Start | Stephenville, TX08/2018 - 02/2019

Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Set up and maintained physical and electronic filing systems.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Created and maintained spreadsheets and developed administrative and logistical reports.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Created PowerPoint presentations used for business development.
Assisted with administrative tasks, including filing, answering phones and compiling paperwork for coworkers.
Guided administrative and professional staff through computer and software problems.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Managed phone calls from clients when the Center Supervisor was unavailable and provided informative answers to questions.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Performed complex administrative management of sensitive and confidential issues.

Customer Service ProfessionalH&r Block Inc. | Stephenville, TX11/2017 - 02/2018

Greeting clients in a personalized, friendly, and inviting manner.
Matching clients with the best-suited tax professional for their needs.
Scheduling clients based on their needs.
Handling client exits by ensuring all current and future needs are met.
Maintaining office cleanliness.
Organization of resources with team members.

Shift Leader/ TeacherYMCA | Des Moines, IA04/2015 - 07/2017

Create fun, safe environment for children, parents, and coworkers.
Supervise child area, members/ guests in the Learn & Play Center.
Maintain a controlled environment in the Learn & Play Center despite distractions.
Ability to work with diverse groups of people.
Work with minimal supervision.
Plan, organize, and deliver activities and programs.
Cultivate a positive culture by modeling healthy relationships and open communication.
Lead the department in creating a compassionate, nurturing environment.
Thorough knowledge of emergency procedures and ability to demonstrate them.
Reporting and filing.

Front Desk ClerkDays Inn | Des Moines, IA10/2014 - 03/2015

Arranged special accommodations for guests to maintain optimal satisfaction
Managed customer complaints and rectified issues to complete satisfaction.
Maintained clean and presentable reception area to maintain professional business reputation.
Reviewed account information and individual customer charges to produce correct bills.
Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
Investigated and independently resolved all customer complaints to boost satisfaction.
Processed payments, issued bills and kept drawers accurate to meet financial targets.
Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
Personally addressed and welcomed guests every day, improving overall customer service and engagement.
Monitored reservations to track incoming parties and special events.
Set guest and group reservations and processed check-ins and check-outs.
Balanced accounts and conducted nightly audits to keep bookkeeping current.
Provided property details to patrons, including dining areas, pool, spa and fitness center.
Input customer data using software and made immediate updates to reflect room changes.
Assisted with administrative tasks, including filing and answering phones.
Handled payment processing duties and provided customers with receipts and proper bills and change.
Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Computed guest billings and posted charges to room accounts.
Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
Responded to inquiries and room requests made online, by phone or email.

References

Ariel Needham

arielneedham@outlook.com

515.490.3092

Beth Freeman

mamabear31366@gmail.com

515.314.7810

Haley Esslinger

254.459.0695

Kandi Mendez

254.431.9047

Susan Bumgardner

susanbumgardner941@yahoo.com

254.592.6352

Resume Overview

Companies Worked For:

Community Development Institute Head Start
H&r Block Inc.
YMCA
Days Inn

School Attended

Des Moines Area Community College
Mercy College of Health Sciences

Job Titles Held:

Administrative Assistant
Customer Service Professional
Shift Leader/ Teacher
Front Desk Clerk

Degrees

Associate of Arts - Business Administration
Associate of Arts - Entrepreneurship
Certification of Specialization - Emergency Medical Technician
Certificate - Nursing Assistance

Administrative Assistant Resume Example

Resume Score: 80%

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