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administrative assistant resume example with 3+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Summary

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative. Offering key strengths in time management and communications across all level of personnel, management and clientele.

Skills
  • Microsoft
  • Faxing documents
  • Coordinating program activities
  • Directing visitors
  • Data entry documentation
  • Meeting planning
  • Excel spreadsheets
  • Technologically savvy
  • Mail management
  • Sensitive material handling
  • Managing office supplies
  • Memo preparation
  • Strong interpersonal skills
  • Self-starter
  • Deadline-oriented
  • Multitasking and prioritization
  • Strong problem solver
  • Attendance records preparation
  • Flexible
Experience
Administrative Assistant, 08/2018 - 02/2019
 Brown & Brown, Inc. – Minneapolis, MN,
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Set up and maintained physical and electronic filing systems.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Created and maintained spreadsheets and developed administrative and logistical reports.
  • Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
  • Created PowerPoint presentations used for business development.
  • Assisted with administrative tasks, including filing, answering phones and compiling paperwork for coworkers.
  • Guided administrative and professional staff through computer and software problems.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Managed phone calls from clients when the Center Supervisor was unavailable and provided informative answers to questions.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Performed complex administrative management of sensitive and confidential issues.
Customer Service Professional, 11/2017 - 02/2018
 Trinity Industries Inc – Longview, TX,
  • Greeting clients in a personalized, friendly, and inviting manner.
  • Matching clients with the best-suited tax professional for their needs.
  • Scheduling clients based on their needs.
  • Handling client exits by ensuring all current and future needs are met.
  • Maintaining office cleanliness.
  • Organization of resources with team members.
Shift Leader/ Teacher, 04/2015 - 07/2017
 Trinity Health Corporation – Merion, PA,
  • Create fun, safe environment for children, parents, and coworkers.
  • Supervise child area, members/ guests in the Learn & Play Center.
  • Maintain a controlled environment in the Learn & Play Center despite distractions.
  • Ability to work with diverse groups of people.
  • Work with minimal supervision.
  • Plan, organize, and deliver activities and programs.
  • Cultivate a positive culture by modeling healthy relationships and open communication.
  • Lead the department in creating a compassionate, nurturing environment.
  • Thorough knowledge of emergency procedures and ability to demonstrate them.
  • Reporting and filing.
Front Desk Clerk, 10/2014 - 03/2015
 Days Inn – City, STATE,
  • Arranged special accommodations for guests to maintain optimal satisfaction
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Maintained clean and presentable reception area to maintain professional business reputation.
  • Reviewed account information and individual customer charges to produce correct bills.
  • Met needs of walk-in customers by staying up-to-date on room availability and current promotions.
  • Investigated and independently resolved all customer complaints to boost satisfaction.
  • Processed payments, issued bills and kept drawers accurate to meet financial targets.
  • Monitored safety, health and sanitation processes throughout all areas and enforced rules to promote security and safety.
  • Personally addressed and welcomed guests every day, improving overall customer service and engagement.
  • Monitored reservations to track incoming parties and special events.
  • Set guest and group reservations and processed check-ins and check-outs.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Provided property details to patrons, including dining areas, pool, spa and fitness center.
  • Input customer data using software and made immediate updates to reflect room changes.
  • Assisted with administrative tasks, including filing and answering phones.
  • Handled payment processing duties and provided customers with receipts and proper bills and change.
  • Educated patrons on entertainment and sporting events in nearby areas and made reservations to establishments, boosting local tourism.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Computed guest billings and posted charges to room accounts.
  • Received all incoming calls and coordinated with hotel staff to fulfill requests and resolve issues.
  • Collaborated with housekeeping and maintenance staff to address and mitigate facility issues.
  • Responded to inquiries and room requests made online, by phone or email.
Education and Training
Associate of Arts: Business Administration, Expected in 2018
-
Des Moines Area Community College - Ankeny, IA
 GPA:
Status -
Associate of Arts: Entrepreneurship, Expected in 2018
-
Des Moines Area Community College - Ankeny, IA
 GPA:
Status -
Certification of Specialization: Emergency Medical Technician, Expected in 12/2015
-
Des Moines Area Community College - Ankeny, IA
 GPA:
Status -
Certificate : Nursing Assistance, Expected in 2012
-
Mercy College of Health Sciences - Des Moines, IA
 GPA:
Status -

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Resume Overview

School Attended

  • Des Moines Area Community College
  • Des Moines Area Community College
  • Des Moines Area Community College
  • Mercy College of Health Sciences

Job Titles Held:

  • Administrative Assistant
  • Customer Service Professional
  • Shift Leader/ Teacher
  • Front Desk Clerk

Degrees

  • Associate of Arts
  • Associate of Arts
  • Certification of Specialization
  • Certificate

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