Results-driven Waitress with 28 years of service experience supporting daily operations of dining room and kitchen areas, restaurant maintenance procedures and quality standards. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player. Cash handling and close out and balance drawer at end of shift and drop or deposit cash.
Adaptable, experienced in different types of foodservice. Extensive knowledge of hospitality etiquette, food preparation and superior customer relations. Courteous and reliable team member proficient in FOH and BOH operations.
Friendly with strong understanding of hospitality and service. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering positive customer experience through genuine hospitality.
Skills
Menu memorization
Point of Sale (POS) system operations
High-volume dining
Dish preparation
Food safety understanding
Table Bussing
Exceptional Customer Service
Safe food handling
Menu knowledge
Service prioritization
Anticipates guests needs
Excellent communication and problem solving skills
Experience
03/2019 to Current
Administrative AssistantCamp Recovery – Salem, VA,
Organize records, apply for and pull building permits and facilitate inspections to comply with legal side of each construction.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Tracked and submitted employee timesheets for payroll processing.
07/2020 to 04/2021
WaitressMarriott International – Newport Coast, CA,
Maintained accuracy while handling payments and cash handling.
Stocked server stations before, during and after shift
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting relationships with new guests and regulars
Greeted customers, answered phones, took to go orders
Greeted newly seated guests promptly with menu recommendations
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations
Documented food orders and ran items to guest tables in dining room.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions
Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service to high volume of daily customers
11/2009 to 03/2020
Wait Staff MemberTreasure Island Casino – Welch, MN,
Maintained accuracy while handling payments and cash handling.
Stocked server stations before, during and after shift
Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
Developed strong and lasting relationships with new guests and regulars
Greeted customers, answered phones, took to go orders
Greeted newly seated guests promptly with menu recommendations
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Completed opening and closing checklists to facilitate smooth restaurant operations
Documented food orders and ran items to guest tables in dining room.
Reset tables between guests, refilled condiments and wiped down surfaces.
Completed final preparations of dishes and quickly delivered items to customers.
Relayed orders and special requests to cooks.
Calculated charges, issued table checks and collected payments from customers.
Handled special customer requests such as separate checks and menu substitutions
Developed rapport with guests and assisted in generating repeat business
11/1995 to 12/2009
Lead Bartender/Trainer ChamppS Americana – City, STATE,
Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
Trained new bartenders on drink preparation and upselling techniques.
Lowered liquor costs by training bar staff on precision pouring and waste reduction.
Talked easily with patrons to build rapport and earn repeat business.
Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Met customer, business operations and server needs with minimal errors or delays.
Stocked bar with beer, wine, liquor and related supplies.
Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
Monitored patron alcohol consumption to encourage safety.
Recommended food and drinks to patrons based on preference, pairings and special promotions.
Kept track of bar tabs and transferred open tabs to dining area for wait staff.
Ordered and maintained inventory of bar products, including alcohol, to drive high volume of sales
Reduced inventory losses and moved older products by creating new drink menu items.l
Increased average ticket amounts by upselling
Education and Training
Expected in to to
: Psychology Golden West College - Huntington Beach, CA GPA:
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