administrative assistant resume example with 20+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Friendly Office Manager with distinguished skill in office management. Extensive understanding of streamlining offices for improved functionality and productivity. Dedicated to effectively organizing spaces and efficient communication.
Skills
QuickBooks expert
Technologically savvy
Mail management
Meeting planning
Records management systems
Microsoft
Data entry documentation
Cash deposit preparation
Account balancing reconciliation
PC proficient
Recordkeeping and bookkeeping
Travel administration
Timeline Planning and Management
Event coordination
Account reconciliation
Staff training and development
Data entry
Invoicing and billing
Payroll liability and deductions
Microsoft Office
Bookkeeping
Planning and coordination
Staffing
Schedule management
People skills
Customer relationship management
Technical support
Computer maintenance
Hardware installation
Technical problem solving
Experience
03/2011 to CurrentAdministrative AssistantEngineering Consulting Services, Ltd. | Neenah, WI,
Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Contacted pharmacies to submit and refill patients' prescriptions.
Collaborated with local pharmacies to resolve and clarify issues with patient medication.
Prepared prescription refill requests on behalf of physician to prevent lags.
Efficiently performed insurance verification and pre-certification and pre-authorization functions.
Kept facility stocked with necessary supplies, equipment and instruments.
Developed administrative processes to achieve organizational objectives and improve office efficiency.
Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
05/1993 to 09/2005General Manager / Chief Hardware TechnicianFinger Lakes Premier Properties | Penn Yan, NY,
Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [Result].
Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
Tracked computer sales and service to generate reports for business development planning.
Enhanced operational performance by developing effective business strategies, systems and procedures.
Trained, managed and motivated employees to promote professional skill development.
Organized personal and professional calendars, including reminders for upcoming meetings and events.
Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
Reconciled all bank and credit card accounts monthly.
Supervised payroll, electronic deposits and employee pay adjustments.
Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
Reviewed and calculated payroll to promote timely disbursement of paychecks.
Backed up data each evening, helping alleviate lost information following malware incident.
Upgraded laptops/desktops, improving speed and performance.
Configured new employee work stations, including all hardware, software and peripheral devices.
Supported employees with advanced troubleshooting on helpdesk tickets.
Installed over numerous motherboards, processors and graphics cards.
Supervised and trained computer operator trainees, onsite ensuring full staffing with trained and knowledgeable employees.
Disassembled computer systems to troubleshoot and resolve hardware issues.
Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
09/2005 to 04/2011OwnerAgnes Scott College | Decatur, GA,
Developed business and marketing plans and prepared monthly financial reports.
Hosted fundraising events for various charities to boost brand awareness and community engagement.
Promoted business on social media platforms to maximize brand identity and generate revenue.
Prepared and reviewed financial statements, resolving discrepancies after careful analysis.
Tracked and managed expenditures.
Prepared monthly and year-end closing statements, financial documents and invoices.
Directed event production in collaboration with sponsors, hosts and internal teams.
Coordinated vendors, timelines and budgets for events.
Instructed full range of classes including stretching techniques, personal training and Tae Bo - cardio kickboxing to help clientele learn new fitness routines.
Oversaw membership data system to ensure that all information is accurate and complete.
Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
Expressed appreciation for patronage, inviting and encouraging customer return visits.
05/1991 to 05/1993Assistant Property ManagerPawleys Plantation Golf & Country Club | City, STATE,
Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
Updated and maintained rental agreement files and documents.
Answered telephones to assist customers and resolve issues.
Mentored all new employees, demonstrating best methods for servicing clients and guests.
Booked large groups of people for golf events and other events and offered the best available room rates.
Assisted guests at check-in, providing information on various services within the hotel.
Education and Training
Expected in to to | Marketing And AccountingFlorence Darlington Technical College, Florence, SC, GPA:
Expected in 06/1988 to to High School Diploma | Hartsville High School, Hartsville, SC, GPA:
Expected in 04/1991 to to | Real Estate / Property ManagementFortune School Of Real Estate, Myrtle Beach, SC, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.