Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Friendly Office Manager with distinguished skill in office management. Extensive understanding of streamlining offices for improved functionality and productivity. Dedicated to effectively organizing spaces and efficient communication.

  • QuickBooks expert
  • Technologically savvy
  • Mail management
  • Meeting planning
  • Records management systems
  • Microsoft
  • Data entry documentation
  • Cash deposit preparation
  • Account balancing reconciliation
  • PC proficient
  • Recordkeeping and bookkeeping
  • Travel administration
  • Timeline Planning and Management
  • Event coordination
  • Account reconciliation
  • Staff training and development
  • Data entry
  • Invoicing and billing
  • Payroll liability and deductions
  • Microsoft Office
  • Bookkeeping
  • Planning and coordination
  • Staffing
  • Schedule management
  • People skills
  • Customer relationship management
  • Technical support
  • Computer maintenance
  • Hardware installation
  • Technical problem solving
Administrative Assistant, 03/2011 to Current
Engineering Consulting Services, Ltd.Neenah, WI,
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate effective treatment.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Prepared prescription refill requests on behalf of physician to prevent lags.
  • Efficiently performed insurance verification and pre-certification and pre-authorization functions.
  • Kept facility stocked with necessary supplies, equipment and instruments.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.
  • Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
General Manager / Chief Hardware Technician, 05/1993 to 09/2005
Finger Lakes Premier PropertiesPenn Yan, NY,
  • Managed and improved requirements, gaps analysis, training and development and new program rollout resulting in [Result].
  • Maximized time and manpower by consolidating data, payroll and accounting programs into one centralized system.
  • Tracked computer sales and service to generate reports for business development planning.
  • Enhanced operational performance by developing effective business strategies, systems and procedures.
  • Trained, managed and motivated employees to promote professional skill development.
  • Organized personal and professional calendars, including reminders for upcoming meetings and events.
  • Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.
  • Reconciled all bank and credit card accounts monthly.
  • Supervised payroll, electronic deposits and employee pay adjustments.
  • Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.
  • Reviewed and calculated payroll to promote timely disbursement of paychecks.
  • Backed up data each evening, helping alleviate lost information following malware incident.
  • Upgraded laptops/desktops, improving speed and performance.
  • Configured new employee work stations, including all hardware, software and peripheral devices.
  • Supported employees with advanced troubleshooting on helpdesk tickets.
  • Installed over numerous motherboards, processors and graphics cards.
  • Supervised and trained computer operator trainees, onsite ensuring full staffing with trained and knowledgeable employees.
  • Disassembled computer systems to troubleshoot and resolve hardware issues.
  • Explained technology-related details in easy-to-understand terms to individuals from all walks of life and in various job positions.
  • Conferred with vendors to obtain replacement hardware or software and escalate more complex concerns.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
Owner, 09/2005 to 04/2011
Agnes Scott CollegeDecatur, GA,
  • Developed business and marketing plans and prepared monthly financial reports.
  • Hosted fundraising events for various charities to boost brand awareness and community engagement.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Prepared and reviewed financial statements, resolving discrepancies after careful analysis.
  • Tracked and managed expenditures.
  • Prepared monthly and year-end closing statements, financial documents and invoices.
  • Directed event production in collaboration with sponsors, hosts and internal teams.
  • Coordinated vendors, timelines and budgets for events.
  • Instructed full range of classes including stretching techniques, personal training and Tae Bo - cardio kickboxing to help clientele learn new fitness routines.
  • Oversaw membership data system to ensure that all information is accurate and complete.
  • Welcomed both new and existing members to organization by delivering kind greeting upon entrance.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
Assistant Property Manager, 05/1991 to 05/1993
Pawleys Plantation Golf & Country ClubCity, STATE,
  • Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
  • Updated and maintained rental agreement files and documents.
  • Answered telephones to assist customers and resolve issues.
  • Mentored all new employees, demonstrating best methods for servicing clients and guests.
  • Booked large groups of people for golf events and other events and offered the best available room rates.
  • Assisted guests at check-in, providing information on various services within the hotel.
Education and Training
: Marketing And Accounting, Expected in
Florence Darlington Technical College - Florence, SC,
High School Diploma: , Expected in 06/1988
Hartsville High School - Hartsville, SC,
: Real Estate / Property Management, Expected in 04/1991
Fortune School Of Real Estate - Myrtle Beach, SC,

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Resume Overview

School Attended

  • Florence Darlington Technical College
  • Hartsville High School
  • Fortune School Of Real Estate

Job Titles Held:

  • Administrative Assistant
  • General Manager / Chief Hardware Technician
  • Owner
  • Assistant Property Manager


  • High School Diploma

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