administrative assistant resume example with 9+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Skills
- Office administration
- Program Files Maintenance
- Organizing Mail
- Correspondence Handling
- Meeting arrangements
- Patient Scheduling
- Team Bonding
- Social media knowledge
- Employee timesheet processing
- Multi-line phone proficiency
- Scheduling
- Recordkeeping
- Time management
- Invoice Processing
- Records management
- Customer and client relations
Education
Woodrow Wilson High School Portsmouth, VA Expected in 06/1983 ā ā High School Diploma : - :
Work History
Pressley Ridge - Administrative Assistant
Lancaster, PA, 07/2018 - 11/2021
Lancaster, PA, 07/2018 - 11/2021
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Handled client correspondence and tracked records to foster office efficiency.
- Arranged rapid office equipment repair and maintenance with vendors.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Maintained staff directory and company policy handbook for human resources department.
- Organized weekly staff meetings and logged minutes for corporate records.
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
- Executed record filing system to improve document organization and management.
- Coached new employees on administrative procedures, company policies and performance standards.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
- Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Trinity Health Corporation - Front Desk Medical Receptionist
Sutherland, IA, 11/2008 - 10/2011
Sutherland, IA, 11/2008 - 10/2011
- Completed clerical duties and tasks for clinic administration.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Referred and screened patients to make best use of resources, triage staff and serve community members.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic and health history to keep information current.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company.
- Used computerized data management systems to organize immense datasets and coordinate care details for large patient bases.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Enhanced office productivity by handling high volume of callers per day.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Completed patient referrals to other medical specialists.
- Completed and filed financial documentation for accounting purposes.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Helped patients complete necessary medical forms and documentation.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
Minnesota Gastroenterology - Medical Appointment Scheduler
Eagan, MN, 01/2006 - 11/2008
Eagan, MN, 01/2006 - 11/2008
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Answered phone calls and messages for 4-physicians vascular surgery medical facility, scheduling appointments and handling patient inquiries.
- Managed office bookkeeping with insurance billing and patient payments.
- Registered and verified patient records before triage with most up-to-date information.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized patient files and streamlined operations to improve efficiency.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Kept detailed records of office inventories and placed $400 orders for more supplies.
- Obtained payments from patients and scanned identification and insurance cards.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
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Resume Overview
School Attended
- Woodrow Wilson High School
Job Titles Held:
- Administrative Assistant
- Front Desk Medical Receptionist
- Medical Appointment Scheduler
Degrees
- High School Diploma
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