Administrative Assistant resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Systematic Administrative Assistant with over 8 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Reliable front office supervisor with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping.
Skills
Customer Service
Data entry
Problem-solving skills
Quality
Verbal Communication
Office administration
Spreadsheet management
Process optimization
Faxing Paperwork
Correspondence Handling
Advanced MS Office Suite Knowledge
Time management
Records management
Patient Scheduling
Supervising staff
Internal communications
Administrative support
Education
University Of ArkansasFayetteville, Ar, Expected in 10/2021 ā āBachelor of Science:Healthcare Management - GPA:
Connor State CollegeMuskogee, Ok, Expected in 05/2016 ā āAssociate of Arts:General Studies - GPA:
Muskogee High SchoolMuskogee, Ok, Expected in 05/2014 ā āHigh School Diploma: - GPA:
Certifications
CPR Certification - 2019-2021
Work History
Jones Lange Lasalle Inc. - Administrative Assistant Du Bois, PA, 07/2019 - Current
Hearts for Hearing ā Tulsa, Oklahoma.
Professionally and politely managed guest during opening and closing hours while providing administrative support.
Developed skills in data entry, high volume call maintenance, mail distribution, communication, customer service, organization and prioritizing deadlines.
Processed incoming referrals, managed insurance verification, and explained statements and bills to patients.
Document patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
Proficient in EMR system, IMS.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
Coached new employees on administrative procedures, company policies and performance standards.
Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Handled client correspondence and tracked records to foster office efficiency.
Catholic Health Initiative - Patient Care Tech Sunnyvale, CA, 02/2018 - 06/2019
Monitor, track and convey observations and baseline measurements in patient medical records to healthcare staff and to help optimize treatment planning and care delivery.
Collaborated with team members to ensure patients were getting great medical treatment and optimal medical outcomes.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
Universal Health Services - Medical Records/Receptionist Riverside, CA, 08/2013 - 06/2019
Professionally and politely managed guest during opening and closing hours while providing administrative support.
Developed skills in data entry, high volume call maintenance, mail distribution, communication, customer service, organization and prioritizing deadlines.
Proficient in EMR system, IMS and EPIC.
Enhanced office efficiency by handling 50+ callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Organized paperwork such as charts and reports for office and patient needs.
Completed and filed financial documentation for accounting purposes.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
Used computer programs and registration systems to schedule patients for routine and complex procedures.
Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines at all times to protect patient privacy.
Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Affiliations
Member of Phi Thetta Kappa Honor Society
Member of The National Society of High School Scholars
Member of National Honor Society
Extra Curricular
Social Chair for the Tulsa Walk to Defeat ALS ā 2017 ā Current
Chair for the Okieās Against ALS 5k Run
Volunteer ā MDA Tulsa and Oklahoma ALS Association
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