administrative assistant resume example

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team efficiency.
• Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
• Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
• Answered and directed calls using multi-line switchboard.
• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
• Maintained office supplies inventory by checking stock and ordering new supplies as needed.
• Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
• Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
• Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Developed correspondence letters, memos and emails.
• Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Reviewed and balanced daily bank deposits and deposit report.
• Scheduled appointments and conducted follow-up calls to clients.
• Completed accurate daily report documents, memos and invoices.
• Drafted agendas, recorded minutes and created documents for meetings.
• Maintained office supplies inventory by checking stock and ordering new supplies.
• Recorded expenses and maintained accounting records.
• Answered multi-line phone system and greeted callers enthusiastically.

• Processed inbound and outbound shipments with high accuracy and efficiency by effectively directing associate teams and managing inventory processes.
• Created and implemented strategies for improving operational efficiency and accuracy.
• Enhanced operational efficiency and reduced labor expenses by developing and optimizing standard practices.
• Performed root cause analysis in deficient areas to identify and resolve central issues.
• Encouraged and promoted ideas aligned to business needs and benefits.
• Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
• Monitored daily and weekly key performance indicators to maintain on-track status.
• Motivated and trained employees to maximize team productivity.
• Reviewed and assessed ongoing operations, developing initiatives for continuous process improvement.
• Monitored supply chain and managed all logistics functions for company.
• Closely monitored operations and performed regular safety audits for adherence to administrative policies and compliance regulations.
• Applied interpersonal and customer service skills in serving as point of contact for customers and staff on subjects such Teller operations, Vault duties and Sales.
• Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
• Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
• Developed and deepened relationships with customers, vendors and internal stakeholders.
• Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Trained new employees on proper protocols and customer service standards.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Created and implemented aggressive action plan to address pressing cost control needs.

Payroll Administrator / Scheduling Coordinator

Bi-County Ambulance - Yuba City, CA

Manage and maintain a schedule for all Paramedics, Emergency Medical Technical, and Supervisors. Approve vacation/time-off requests, time cards, and complete payroll (ADP). Develop and update spreadsheets and databases to track and analyze schedules for Paramedics/Emergency medical technicians.

Assist in the hiring process review/confirm all necessary documents are completed and returned promptly. Review and approve all certification and other necessary documents related to the job role employee applied for.

Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.

Maintained staff directory and company policy handbook for human resources department.

Identified and recommended changes to existing procedures to improve accuracy, efficiency, and quality service.

Performed general office duties, including answering multi-line phone systems, routing calls, delivering messages to staff.

Handled client correspondence and tracked records to foster office efficiency.

Coached new employees on administrative procedures, company policies, and performance standards.

• Managed multiple tasks and met time-sensitive deadlines.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Scheduled and confirmed appointments and meetings for senior management team.
• Sorted, received and distributed mail correspondence between departments and personnel.
• Answered phone promptly and directed incoming calls to correct offices.
• Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
• Corresponded with clients through email, telephone or postal mail.
• Resolved customer problems and complaints.