administrative assistant resume example with 16+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
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Summary
Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 12+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced work environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Skills
Knowledge of medical office procedures
Accounting skills
Workers' compensation knowledge
Detailed meeting minutes
Proposal writing
Employee training and development
Cash deposit preparation
Insurance eligibility verification
Proficient in Microsoft Office (Word,PowerPoint,Excel,Outlook)
Handle medical software programs (IDX,EPIC,Maestro,Internet Explorer,Lotus Notes)
Administrative Assistant, 04/2018 to Current Marcus And Millichap – Detroit, MI,
Analyze insurance coverage and benefits for service
Calculate and collect cash payments appropriately for all patients
Complying with all UNCHCS corporate policies,HIPPA regulatory guidelines and departmental policies regarding the privacy and confidentiality of patient and personnel information
Transcribe dictation of orders for referrals
Training new /incumbent staff-functioning as a resource to staff and patients to ensure a positive team dynamic and customer centric work environment
Demonstrated skills in the use of Microsoft applications such as Word , Outlook and Excel
Perform audits on registration quality, scheduling and collecting accuracy
Senior Appointment Coordinator/Medical Unit Secretary, 11/2009 to 03/2018 Weltman, Weinberg & Reis – Brooklyn Heights, OH,
Admit, register and pre- register patients with accurate patient demographic and financial data
Leading a team of Eight People while operating in and inbound call center/fast pasted environment
Scheduling/Coordinating appointments according to the unique needs of the patient
Receiving and sorting incoming communication by mail, electronic fax, and voicemail
Organize and prioritize work assignments
Participate in the interview process of potential employees
Completing and processing provider schedule or template change request
Ensure all insurance requirements are met prior to patients' arrival, and inform patients of their financial liability
Super User with Epic EMR system
Confirmed with customers about appointments and rescheduled missed appointments.
Scheduled appointments for customers in person or by telephone.
Managed more than 200 incoming calls per day.
Prepared packages for daily deliveries and coordinated timely shipments.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Debt Collection Specialist, 08/2008 to 11/2009 Arbor Company – Dacula, GA,
Remained calm, stayed professional and provided exceptional service on all calls, even when interacting with difficult individuals.
Processed payments over phone and set up recurring drafts.
Reviewed accounts to determine payment plan compliance.
Mentored new members on scripts, strategies and company information to maximize performance.
Secured payments by following up with customers which disregarded promise to pay.
Operated in an inbound/outbound call center.
Corresponded regularly with various insurance companies.
Obtained prior authorizations and/or certifications as appropriate.
Calculated and collect payments appropriately for all patients.
Routinely contacted account holders with balances over 29+ days past due to resolve delinquencies.
Resident Assistant, 09/2004 to 08/2008 Carolina House Of Durham – City, STATE,
Administered necessary medications as directed by care plan.
Maintained clean and well-organized environment to promote client happiness and safety.
Participated in meetings and training, including person and group development.
Facilitated best care by developing strong and trusting rapport with patient.
Supervised medication administration, personal hygiene and other activities of daily living.
Improved patient outlook and daily living through compassionate care.
Devised various programs for residents, including social, educational and recreational programs.
Monitored and reported clients' progress.
Attended campus meetings, staff seminars, in-service training programs and workshops to learn how to increase program and skill development.
Participated in room choosing, orientation, maintenance, room change requests and opening and closing of residence halls.
Education and Training
High School Diploma: , Expected in 05/2003 to Northern High School - Durham, NC GPA:
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Resume Overview
School Attended
Northern High School
Job Titles Held:
Administrative Assistant
Senior Appointment Coordinator/Medical Unit Secretary