Dedicated and focused administrative assistant who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority.4 years experience as an office assistant and receptionist *2 years retail experience *Management experience *Exceptional computer knowledge for analyzing reports in excel and for building power point presentations.
Microsoft proficiency using ITE 115 (comp. application and concepts) through Northern Virginia Community college
Organized thousands of records and managed filing system containing confidential information
Fast decision maker
Outstanding analytical and communication skills
Capable of using Microsoft office, outlook, Excel, PowerPoint, Gmail and Adobe.
Known for honesty, integrity, organizational skills, and friendliness
Professional and mature
Increased office organization by developing more efficient filing system and customer database protocols.
12/2015 to Current
ADMINISTRATIVE ASSISTANTCOOKOLOGY － STERLING, VA
Served as central point of contact for all outside vendors needing to gain access to the building.Maintained an up-to-date department organizational chart.
Made copies, sent faxes and handled all incoming and outgoing correspondence. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's owner.
Managing Calendars Setting up Meetings Booking CorporateEvents /Birthday Parties Preparing reports and Financial data Training and supervising others Contacting vendors Creating spreadsheets and presentations .
Filing paper work Tracking budget and expensesCreating contracts for events Ordering supplies Sort and distribute incoming and outgoing mail Sending out invoice to customers Purchasing and inventory control.
05/2015 to 12/2015
AFTER MARKET MANAGER/ CUSTOMER SERVICE TED BRITT CHEVY － STERLING, VA
Promote aftermarket products post sales Follow up with sales and service customers Follow up with surveys Provide information on car accessories order and have it install Motivating, advising, coaching, teaching and developing .
Address issues and problems with customers car Determine sales price for customers for each sale in accordance with company procedure.
Write up approved charge sale in accordance with company procedure Maintain confidentiality of pricing lists and structures.
Managed a regional sales staff of 10 members.Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Wrote sales slips and sales contracts. Shared product knowledge with customers while making personal recommendations. Maintained friendly and professional customer interactions. Trained in negotiations and time management.
01/2014 to 01/2015
SERVICE SPECIALISTTRANSACTION NETWORK SERVICES － RESTON, VA
Maintained adequate productivity by setting and enforcing deadlines. Managed paper, ink and printing supply inventories.
Cleaned and restocked cafeteria items. Cleaned break rooms, including sinks, countertops, microwaves, coffeemakers, refrigerators, tables and chairs.
Planned meetings and prepared conference rooms. Dispersed incoming mail to correct recipients throughout the office. Supplied key cards and building access to employees and visitors. Made copies, sent faxes and handled all incoming and outgoing correspondence.
08/2013 to 05/2014
ReceptionistDON BEYER VOLVO － STERLING, VA
Received and distributed faxes and mail in a timely manner.
Maintained the front desk and reception area in a neat and organized fashion.
Answering hundreds of phone calls Setting up appointments for customers car.
Writing thank you letters ,transferring calls ,filing important paper work ,Calling for their next appointment.
Dealing with payments Ordering supplies Faxing and emailing bills.
01/2011 to 01/2013
RECEPTIONISTCOMFORT INN AND SUITES － STERLING, VA
Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys.
Implemented high-impact sales and marketing initiatives, resulting in increased occupancy and profitability. Performed concierge services for a 3-star, 200-room hotel. Recommended top dining and entertainment options for guests in the Sterling area.
Delivered requested items to guests' rooms. Processed credit card transactions during the checkout process.
01/2009 to 01/2011
CASHIERPARTY CITY － STERLING, VA
Assessed customer needs and responded to questions. Cleaned and straightened work area. Issued receipts for purchases and gifts.
Bagged merchandise by following standard procedures. Organized register supplies. Worked with customer service to resolve issues.
Unboxed new merchandise. Updated register logs. Provided professional and courteous service at all times. Worked overtime shifts during busy periods.
Graduated Park View high school
*Northern Virginia Community - Majoring in Business Administration