administrative assistant resume example with 20+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Dedicated Administrative professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for St. John's School professionals. Personable and communicative with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Skills
Excel spreadsheets
Meeting planning
Microsoft
Program file distribution
Faxing documents
Sensitive material handling
Back office operations
Appointment scheduling
Organization and efficiency
Work History
Administrative Assistant, 08/2016 - Current Marcus And Millichap – Kansas City, KS,
Conducted vulnerability assessments on bimonthly basis and produced countermeasures when issues arose.
Liaised with outside organizations and financial management analysts to negotiate contract details.
Created and prepared specific contracts to present to senior management.
Conducted quality reviews and monitored contract performance.
Managed full procurement cycle by planning, reviewing, soliciting, awarding, administering and closing out contract to achieve seamless transition at all levels of procurement.
Identified policy violation trends and retrained employees on regulations.
Assisted contract and legal professionals to address contract issues and developments.
Reviewed electronic contract administration request system submissions, identified and corrected errors and tracked in essential equipment obtained across base.
Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
Created and maintained spreadsheets and developed administrative and logistical reports.
Tracked and submitted employee time sheets to accounting department for payroll processing.
Monitored daily and weekly schedules and monthly calendar obligations.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
Processed financial documents including contracts, expense reports and invoices.
Managed building access and supplied key cards to employees and visitors.
Managed conference calls by documenting participant details and preparing audio recordings for future reference.
Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Verify and review forms and reports for compliance with company regulations and procedures. Enter and track information into appropriate computer programs.
Facilitated working relationships with co-tenants and building management.
Performed complex administrative management of sensitive and confidential issues.
Contacted customers via phone and email to confirm deliveries and follow up with inquiries.
Coordinated meetings with other department managers and served as main liaison between department heads and executives.
Entered invoice data into company database and updated details, including customer contacts and delivery dates to keep information current.
Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
Facilitated troubleshooting, maintenance and updates for office systems.
Assisted with administrative tasks, including filing, answering phones and closing accounts.
Liaised between internal and external stakeholders, providing updated project status and performance reports.
Reviewed and suggested improvements for diverse range of documentation, including interoffice correspondence, reports and presentations.
Generated shipment invoices, prepared packages and set up courier deliveries for customers.
Collected, calculated and reported on expenditure and statistical data to inform senior management.
Maintained up-to-date department organizational chart.
Monitored and tracked project performance data with bi weekly Excel spreadsheets to generate reports and keep management informed of important trends.
Managed phone calls from clients when Senior Administrator is unavailable and provided informative answers to questions.
Conducted thorough research using various media sources to obtain relevant data for staff requirements.
Receptionist Administrator, 11/2003 - 09/2013 Country Manor – Saint Joseph, MN,
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Performed billing, collection and reporting functions for office generating annually.
Assessed personnel performance and implemented incentives and team-building events to boost morale.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Interpreted management directives to define and document administrative staff processes.
Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
Improved office operations by automating client correspondence, record tracking and data communications.
Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Arranged corporate and office conferences for company employees and guests.
Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Established and updated work schedules to account for changing staff levels and expected workloads.
Prepared daily reports to assist business leaders with key decision making and strategic operational planning.
Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using Microsoft and Excel.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Organized meetings for priests in timely and coordinated availability of conference rooms for participants.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Handled supply purchases and inventory management for office operations and equipment maintenance.
Optimized personnel coverage, preparing work schedules based on staff availability and forecast demands.
Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
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