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administrative assistant resume example with 20+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Systematic Administrative Assistant with successful experience in fast-paced office settings. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills
  • Office administration
  • Customer and client relations
  • Multi-line phone proficiency
  • Mail handling
  • Office management
  • Account Reconciliation
  • Employee timesheet processing
  • Multi-line Telephone Systems
  • Mail distribution
  • Expense reporting
  • Administrative support
Work History
10/2010 to 02/2015
Administrative Assistant Pepsico King Of Prussia, PA,

Restocked supplies and placed purchase orders to maintain adequate stock levels.

  • Handled client correspondence and tracked records to foster office efficiency.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Arranged rapid office equipment repair and maintenance with vendors.
02/1988 to 09/1998
Carrgiver Rogers Group Inc Gallatin, TN,
  • Kept patients mentally alert by entertaining, conversing and reading aloud to patients.
  • Kept household areas clean and well-stocked, ran errands, managed laundry and completed weekly grocery shopping.
  • Assisted with daily activities, including dressing guidance, grooming, meal preparation and medication reminders.
  • Performed household tasks such as laundry, dusting, washing dishes and vacuuming.
  • Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips.
  • Maintained frequent supervision of residents unable to call for assistance.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Delivered compassionate care to improve and enhance patient lives.
  • Kept close eye on client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Helped clients manage money, pay bills and shop for groceries or personal items.
01/1976 to 02/1988
Customer Service Representative Soabar City, STATE,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Answered constant flow of customer calls with minimal wait times.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Cross-trained and provided back up for customer service managers.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Followed up with customers about resolved issues and completed Action and Action to maintain high standards of customer service.
  • Delivered prompt service to prioritize customer needs.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Education
Expected in 06/1971 to to
Diploma: High School Classes
Independence High School - Mint Hill,
GPA:
Additional Information

Prepared bank deposits at Fairway Green

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Resume Overview

School Attended

  • Independence High School

Job Titles Held:

  • Administrative Assistant
  • Carrgiver
  • Customer Service Representative

Degrees

  • Diploma

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