administrative assistant resume example with 19+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
H: (555) 432-1000
C:
resumesample@example.com
Date of Birth:
India:
:
single:
:
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Accomplishments
Successfully completing Medical Billing Specialist course.
Skills
Appointment Coordination
Verbal and Written Communication
Strong Organizational Skills
Supply Inventory Control
Database and Client Management Systems
Professional and Courteous
Multi-Line Telephone Systems
Multitasking and Time Management
Document and File Management
Office Equipment Operation
Confidentiality and Data Protection
Judgment and Decision Making
Task Prioritization
Visitor Relations
Meeting Note Taking
Critical Thinking
Customer Service
Data Entry
Mail Routing and Distribution
Administrative Procedures
Reception Duties
Problem Solving
Completed Medical Coding and Billing Course.
Work History
Administrative Assistant, 06/2017 - 03/2020 Pepsico – Manteca, CA,
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Restocked supplies and placed purchase orders to maintain adequate stock levels.
Developed and updated spreadsheets and databases to track, analyze and report on units.
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
Executed record filing system to improve document organization and management of individual files.
Sorted and distributed office mail and recorded incoming shipments for corporate records.
Scheduled office meetings and took notes for specific meetings.
Arranged rapid office equipment repair and maintenance with vendors.
Offered office-wide software support and training, troubleshooting issues and optimizing usage.
Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
Coordinated travel arrangements for individual transportation, and assignments of vehicles.
Coached new employees on administrative procedures, company policies and performance standards.
Developed and updated spreadsheets and databases as needed for the needs of the director.
Job Coach, Support Care Staff, 02/2001 - 06/2017 Hope Enterprises – City, STATE,
Attended job fairs and provided life and work skills classes to provide wide range of information to individuals for their job searches.
Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
Maintained modern and technologically-savvy direction for operations.
Assisted clients in building successful job search strategies.
Kept detailed records of individual histories, scores and documents.
Administered aptitude and personality assessments.
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
Assisted with dressing guidance, grooming, meal preparation and medication reminders.
Provided safe mobility support to help patients move around personal and public spaces.
Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
Documented residents' mental status, sleep and eating patterns in medical record books.
Provided transportation to doctor's appointments, grocery stores, salons and barbershops.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Transported individuals to events and activities, medical appointments and shopping trips.
Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Helped patients care for themselves by teaching proper, safe use of ambulation assistive devices such as canes or walkers.
Assisted patients with self-administered medications.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Built strong relationships with clients to deliver emotional support and companionship.
Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Shopped for groceries regularly in order to keep house stocked with necessities.
Maintained frequent supervision of residents unable to call for assistance.
Level 2 Operator, Customer Service Professional, 09/2002 - 09/2005 AlertOne – City, STATE,
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Provided primary customer support to internal and external customers.
Resolved concerns with products or services to help with retention and drive sales.
Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
Got the appropriate help for clients that pushed their button.
Input data and updated clients chart.
Filed the appropriate client charts.
Assisted customers by answering questions, responding to inquiries and handling telephone requests.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions.
Education
High School Diploma: , Expected in 06/1996 - Jersey Shore Area Senior High School - Jersey Shore, PA GPA: Status -
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