administrative assistant resume example with 7+ years of experience
Jessica Claire
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Professional Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision maClaire skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Reliable administrative work with experience managing front desk operations and offering general office support. Detail-oriented specialist with background coordinating scheduling and record-keeping. Efficient typing and transcription skills.
Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Coordinated weekly project team meetings and drafted agendas to increase meeting efficiency.
- Awarded "Employee of the Month" for delivering outstanding administrative support.
Skills
|
|
Work History
Administrative Assistant, 07/2008 to 10/2010
Dlh Holdings Corp. – Lancaster, TX,
Dlh Holdings Corp. – Lancaster, TX,
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Handled client correspondence and tracked records to foster office efficiency.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Processed invoices and expenses using QuickBooks to facilitate on-time payment.
- Supported room reservations, agenda preparation and calendar maintenance.
- Coordinated bookkeeping activities in QuickBooks.
- Created detailed expense reports and requests for capital expenditures.
- Executed record filing system to improve document organization and management
- Restocked supplies and submitted purchase orders to maintain stock levels
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Screened visitors and issued badges to maintain safety and security
- Set up conference rooms, technology and materials to facilitate meetings
Front Desk Associate, 02/2005 to 11/2007
Inn At Perry Cabin – Saint Michaels, MD,
Inn At Perry Cabin – Saint Michaels, MD,
- Maintained cleanliness and organization of front desk area.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Used internal software to process reservations, check-ins and check-outs.
- Performed basic daily bookkeeping tasks.
- Answered guest questions and referred to local points of interest.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone, in person and via computer for guests and provided confirmation information.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Asked customers questions to meet special requests.
- Politely welcomed arriving guests, providing room keys and information on amenities and policies.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Planned coverage needs and organized services to support incoming special events.
- Entered and updated sensitive customer information during check-ins and room changes
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Introduced customers to resort amenities with pleasant and helpful demeanor
Front Desk Receptionist, 06/2002 to 01/2005
Brightview Senior Living – Catonsville, MD,
Brightview Senior Living – Catonsville, MD,
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Transcribed phone messages and relayed to appropriate personnel.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Contacted housekeeping staff and maintenance department immediately to resolve guest room issues.
- Responded swiftly to room requests and other inquiries made via establishment website, email or phone.
- Explained details regarding property to acclimate patrons to resort environment.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization
- Collected room deposits, fees and payments
- Kept accounts in balance and ran daily reports to verify totals
- Transcribed phone messages and relayed to appropriate personnel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Confirmed important personal and payment information for compliance with security and payment card industry standards
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate
- Resolved customer issues quickly and notified supervisor immediately when problems escalated
- Entered and updated sensitive customer information during check-ins and room changes
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms
- Introduced customers to resort amenities with pleasant and helpful demeanor
- Monitored office supplies by checClaire inventory and placing orders
- Used internal software to process reservations, check-ins and check-outs
- Resolved customer problems and complaints
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
- Scheduled office meetings and client appointments for staff teams
- Monitored and screened visitors to verify accessibility to inter-office personnel
Education
Bachelor of Science: Hospitality Administration And Management, Expected in 03/2003 Lourdes College - Cagayan De Oro City, Philippines,
- Professional development training completed
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
Your data is safe with us
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.
Resume Overview
School Attended
- Lourdes College
Job Titles Held:
- Administrative Assistant
- Front Desk Associate
- Front Desk Receptionist
Degrees
- Bachelor of Science
By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy
*As seen in:As seen in:![Forbes]()
![CNet]()
![Business Insider]()
![Mashable]()
![The New York Times]()