Administrative Assistant resume example with 16+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
An energetic office professional with over fifteen years of providing clerical and financial office support. This diverse background includes working at an independent agent call center, a payday loan company, student loan consolidation, and an administrative assistant position at a logistics company. These experiences were very important in molding an experienced professional capable of handling a busy office environment with excellent customer service skills.
  • Microsoft Office: PowerPoint, Access, Excel, and Word
  • Microsoft outlook
  • Accounting
  • Scheduling
  • Office Organization & Administration
  • Record & Database Management
  • General Bookkeeping
  • Interpersonal Relations
  • Spreadsheets and Reports
  • Meeting & Event planning
  • Filing, Data Entry, and Typing
Education and Training
Mercyhurst College Erie, PA Expected in 2012 B.A : Business Management - GPA : Business Management Groups Comittee
, Expected in Present : Gateway Health - GPA : Gateway Health
Promedica Senior Care - Administrative Assistant
Harrisburg, PA, 10/2013 - 04/2014
  • answer, screen and transfer inbound phone calls
  • receive and direct visitors and clients
  • general clerical duties including photocopying, fax and mailing
  • maintain electronic and hard copy filing system retrieve documents from filing system
  • handle requests for information and data resolve administrative problems and inquiries
  • prepare written responses to routine inquiries
  • prepare and modify documents including correspondence, reports, drafts, memos and emails
  • schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
  • prepare agendas for meetings and prepare schedules record, compile, transcribe and distribute minutes of meetings
  • open, sort and distribute incoming correspondence
  • maintain office supply inventories coordinate maintenance of office equipment coordinate and maintain records for staff, telephones, parking and petty cash.
Ecmc Group - Cleaner/Supervisor
Minneapolis, MN, 06/2007 - 10/2017
  •  Supervised employees while Manager was away, ensuring all work was completed by company standards
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were met.
  • Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Ran errands, bought supplies, oversaw other employees.
Telatron Marketing Group - Student Loan Counselor
City, STATE, 05/2006 - 06/2007
  • Contacted recent college graduates to explain and analyze the loan consolidation process
  • Submitted applications to credit analysts for verification and recommendation
  • Calculated amounts of debt and funds available to plan methods of payoff and to estimate time for debt liquidation
  • Referred loans to a loan committee for approval answered phone calls about student loan consolidation
  • went over new government guidelines with customers
  • met monthly quotas for a team.
Advance America - Customer Service Representative/Loan officer
City, STATE, 05/2003 - 05/2006
  • analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
  • obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information
  • reviewed and updated credit and loan files approved loans within specified limits and referred loan applicants outside those limits to manage approval
  • handled customer complaints and took appropriate actions to resolve them
  • worked closely with local banks for large deposits and also for collection purposes
  • was responsible for collections and cross marketing which also involved conducting community events performed collection procedures worked with other stores to meet company goals and expectations
  • often attended manager meeting out of town and stood in for the manager when she was away.
Cingular Wireless - Trouble Que Representative/Agent Support
City, STATE, 05/2001 - 05/2003
  • Worked closely with agents in stores to resolve any issues
  • Completed upgrades and new contracts
  • Determined credit requirements by working with customers
  • Answered inquiries by clarifying desired information, researching, locating, and providing information
  • Resolved problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfilled requests by clarifying desired information; completing transactions; forwarding requests
  • Sold additional services by recognizing opportunities to up-sell accounts; explained new features
  • Maintained call center database by entering information
  • Kept equipment operational by following established procedures; reporting malfunctions
  • Updated job knowledge by participating in educational opportunities
  • Enhanced organizational reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.
Bookkeeping, Database Management, Event planning, Filing, financial statements, mailing, office equipment, maintain records, Scheduling, Spreadsheets, travel arrangements

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Resume Overview

School Attended

  • Mercyhurst College

Job Titles Held:

  • Administrative Assistant
  • Cleaner/Supervisor
  • Student Loan Counselor
  • Customer Service Representative/Loan officer
  • Trouble Que Representative/Agent Support


  • B.A

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