An energetic office professional with over fifteen years of providing clerical and financial office support. This diverse background includes working at an independent agent call center, a payday loan company, student loan consolidation, and an administrative assistant position at a logistics company. These experiences were very important in molding an experienced professional capable of handling a busy office environment with excellent customer service skills.
Microsoft Office: PowerPoint, Access, Excel, and Word
Office Organization & Administration
Record & Database Management
Spreadsheets and Reports
Meeting & Event planning
Filing, Data Entry, and Typing
Administrative Assistant October 2013 to April 2014The Reserves Network － Erie, PA
answer, screen and transfer inbound phone calls
receive and direct visitors and clients
general clerical duties including photocopying, fax and mailing
maintain electronic and hard copy filing system retrieve documents from filing system
handle requests for information and data resolve administrative problems and inquiries
prepare written responses to routine inquiries
prepare and modify documents including correspondence, reports, drafts, memos and emails
schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
prepare agendas for meetings and prepare schedules record, compile, transcribe and distribute minutes of meetings
open, sort and distribute incoming correspondence
maintain office supply inventories coordinate maintenance of office equipment coordinate and maintain records for staff, telephones, parking and petty cash.
Cleaner/Supervisor June 2007 to October 2017Polished to Perfection － Erie, PA
Supervised employees while Manager was away, ensuring all work was completed by company standards
Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were met.
Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
Ran errands, bought supplies, oversaw other employees.
Student Loan Counselor May 2006 to June 2007Telatron Marketing Group － Erie, PA
Contacted recent college graduates to explain and analyze the loan consolidation process
Submitted applications to credit analysts for verification and recommendation
Calculated amounts of debt and funds available to plan methods of payoff and to estimate time for debt liquidation
Referred loans to a loan committee for approval answered phone calls about student loan consolidation
went over new government guidelines with customers
met monthly quotas for a team.
Customer Service Representative/Loan officer May 2003 to May 2006Advance America － Erie, PA
analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information
reviewed and updated credit and loan files approved loans within specified limits and referred loan applicants outside those limits to manage approval
handled customer complaints and took appropriate actions to resolve them
worked closely with local banks for large deposits and also for collection purposes
was responsible for collections and cross marketing which also involved conducting community events performed collection procedures worked with other stores to meet company goals and expectations
often attended manager meeting out of town and stood in for the manager when she was away.
Trouble Que Representative/Agent Support May 2001 to May 2003Cingular Wireless － Wichita Falls, TX
Worked closely with agents in stores to resolve any issues
Completed upgrades and new contracts
Determined credit requirements by working with customers
Answered inquiries by clarifying desired information, researching, locating, and providing information
Resolved problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Fulfilled requests by clarifying desired information; completing transactions; forwarding requests
Sold additional services by recognizing opportunities to up-sell accounts; explained new features
Maintained call center database by entering information
Kept equipment operational by following established procedures; reporting malfunctions
Updated job knowledge by participating in educational opportunities
Enhanced organizational reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.
Education and Training
B.A : Business Management, 2012Mercyhurst College － Erie, PABusiness Management Groups