Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -
An energetic office professional with over fifteen years of providing clerical and financial office support. This diverse background includes working at an independent agent call center, a payday loan company, student loan consolidation, and an administrative assistant position at a logistics company. These experiences were very important in molding an experienced professional capable of handling a busy office environment with excellent customer service skills.
  • Microsoft Office: PowerPoint, Access, Excel, and Word
  • Microsoft outlook
  • Accounting
  • Scheduling
  • Office Organization & Administration
  • Record & Database Management
  • General Bookkeeping
  • Interpersonal Relations
  • Spreadsheets and Reports
  • Meeting & Event planning
  • Filing, Data Entry, and Typing
Education and Training
Expected in 2012
B.A: Business Management
Mercyhurst College - Erie, PA
Business Management Groups Comittee
Expected in Present
: Gateway Health
- ,
Gateway Health
10/2013 to 04/2014
Administrative Assistant Promedica Senior Care Harrisburg, PA,
  • answer, screen and transfer inbound phone calls
  • receive and direct visitors and clients
  • general clerical duties including photocopying, fax and mailing
  • maintain electronic and hard copy filing system retrieve documents from filing system
  • handle requests for information and data resolve administrative problems and inquiries
  • prepare written responses to routine inquiries
  • prepare and modify documents including correspondence, reports, drafts, memos and emails
  • schedule and coordinate meetings, appointments and travel arrangements for managers or supervisors
  • prepare agendas for meetings and prepare schedules record, compile, transcribe and distribute minutes of meetings
  • open, sort and distribute incoming correspondence
  • maintain office supply inventories coordinate maintenance of office equipment coordinate and maintain records for staff, telephones, parking and petty cash.
06/2007 to 10/2017
Cleaner/Supervisor Ecmc Group Minneapolis, MN,
  •  Supervised employees while Manager was away, ensuring all work was completed by company standards
  • Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards were met.
  • Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
  • Cleaned rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
  • Ran errands, bought supplies, oversaw other employees.
05/2006 to 06/2007
Student Loan Counselor Telatron Marketing Group City, STATE,
  • Contacted recent college graduates to explain and analyze the loan consolidation process
  • Submitted applications to credit analysts for verification and recommendation
  • Calculated amounts of debt and funds available to plan methods of payoff and to estimate time for debt liquidation
  • Referred loans to a loan committee for approval answered phone calls about student loan consolidation
  • went over new government guidelines with customers
  • met monthly quotas for a team.
05/2003 to 05/2006
Customer Service Representative/Loan officer Advance America City, STATE,
  • analyzed applicants' financial status, credit, and property evaluations to determine feasibility of granting loans
  • obtained and compiled copies of loan applicants' credit histories, corporate financial statements, and other financial information
  • reviewed and updated credit and loan files approved loans within specified limits and referred loan applicants outside those limits to manage approval
  • handled customer complaints and took appropriate actions to resolve them
  • worked closely with local banks for large deposits and also for collection purposes
  • was responsible for collections and cross marketing which also involved conducting community events performed collection procedures worked with other stores to meet company goals and expectations
  • often attended manager meeting out of town and stood in for the manager when she was away.
05/2001 to 05/2003
Trouble Que Representative/Agent Support Cingular Wireless City, STATE,
  • Worked closely with agents in stores to resolve any issues
  • Completed upgrades and new contracts
  • Determined credit requirements by working with customers
  • Answered inquiries by clarifying desired information, researching, locating, and providing information
  • Resolved problems by clarifying issues, researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfilled requests by clarifying desired information; completing transactions; forwarding requests
  • Sold additional services by recognizing opportunities to up-sell accounts; explained new features
  • Maintained call center database by entering information
  • Kept equipment operational by following established procedures; reporting malfunctions
  • Updated job knowledge by participating in educational opportunities
  • Enhanced organizational reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments.
Bookkeeping, Database Management, Event planning, Filing, financial statements, mailing, office equipment, maintain records, Scheduling, Spreadsheets, travel arrangements

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School Attended

  • Mercyhurst College

Job Titles Held:

  • Administrative Assistant
  • Cleaner/Supervisor
  • Student Loan Counselor
  • Customer Service Representative/Loan officer
  • Trouble Que Representative/Agent Support


  • B.A

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