Administrative Assistant resume example with 12+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Advanced MS Office Suite Knowledge
  • Office administration
  • Database administration
  • Project planning
  • Time management
  • Bookkeeping
  • Customer and client relations
  • Administrative support
  • Transcription and dictation
  • Filing and data archiving
  • Recordkeeping
  • OSHA compliance
  • Social media knowledge
  • Quality assurance
  • Paperwork drafting
  • Employee training and development
  • Multi-line phone proficiency
  • Excellent multitasking capability
  • Customer service
  • Teamwork
  • Verbal and written communication
  • Compassion
  • Microsoft Office
  • Good listening skills
Work History
Administrative Assistant, 01/2009 - Current
Promedica Senior Care Ann Arbor, MI,

• Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.

  • • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors.
  • • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable.
  • • Monitored premises, screened visitors, updated logs and issued passes to maintain security.
  • • Executed record filing system to improve document organization and management.
  • • Welcomed office visitors warmly and alerted staff to arrivals of scheduled appointments.
  • • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • • Arranged rapid office equipment repair and maintenance with vendors.
  • • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • • Managed databases converting complex data into easy-to-interpret data.
  • • Negotiated with account holders to devise repayment plans and minimize collections receivables.
  • • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • • Recorded all information regarding financial status of customers.
  • • Delivered exceptional customer service on all calls while maintaining calm and professional demeanor in challenging circumstances.
  • • Maintained daily bookkeeping report.
Waitress, 08/2019 - 08/2020
Agia Scottsdale, AZ,
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
  • Inspected dishes and utensils for cleanliness, sending back to be washed again when necessary.
  • Kept server areas clean and stocked during service hours to increase efficiency while working tables.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Prepared hot and cold beverages to highest standard while providing guests with legendary customer service.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
  • Bussed and reset Number tables per shift, working efficiently to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
  • Prepared specialty desserts for customers including Type and Type.
  • Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
  • Prepared beverages and filled food orders for customers.
Food Stand Owner/Server, 05/2013 - 09/2018
Hartigan's Grille @ MHSC City, STATE,
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Ordered and received products and supplies to stock kitchen areas.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Changed and sanitized all cutting boards, benches and surfaces between tasks to avoid cross-contamination.
  • Prepared identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment, sanitation and safety.
  • Developed menus, pricing and special food offerings to increase revenue and customer satisfaction.
  • Assisted customers in placing special orders for large-scale events such as weddings and birthday parties.
  • Prepared cooking supplies, ingredients and workstations during opening and closing procedures to maximize efficiency.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Prepared estimated Number orders simultaneously during peak Timeframe periods with Number% accuracy rate, maximizing customer satisfaction and repeat business.
  • Managed Number-person staff, supervised preparation of Type foods and explained steps for readying specialty items, including Type and Type food.
  • Maintained skill level of kitchen staff by properly coaching, counseling and disciplining employees.
  • Communicated closely with Job titles to fully understand special orders for customers, including those with food allergies and gluten intolerance.
  • Reduced restaurant's annual food and labor costs by Number% through proper budgeting, scheduling and management of inventory.
  • Sanitized kitchen surfaces and equipment by cleaning grills, griddles, ovens and fryers
  • Safely used kitchen equipment such as Type and Type, effectively reducing injuries and burns Number%.
  • Inspected kitchen equipment and appliances to verify proper working order, including commercial fryers, steamers, ovens and ranges.
  • Received food orders from cashiers and cooked items quickly to complete entire order together and serve hot.
  • Served customers with legendary customer service skills and a smile!
Diploma: , Expected in 05/2004
Saint John Vianney High School - Holmdel, NJ,
Bachelor: Applied Psychology, Expected in 05/2008
Seton Hall University - South Orange, NJ

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Resume Overview

School Attended

  • Saint John Vianney High School
  • Seton Hall University

Job Titles Held:

  • Administrative Assistant
  • Waitress
  • Food Stand Owner/Server


  • Diploma
  • Bachelor

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