Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Personable [Job Title] employing exceptional relationship building abilities to cultivate positive rapport among clients, staff and management. Highly-developed communicator with outstanding capabilities in complex problem-solving and conflict resolution. Proficient in [Software] with expertise in resource allocation and schedule management.

Meticulous and systematic Administrative Assistant capable of organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills. Strong work ethic, professional demeanor and great initiative.

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced [Type] environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Capable of working alone or with teams to accomplish on-time and accurate clerical tasks.

Multitasking Secretary with experience in calendaring systems and meeting coordination. Strong skills in document editing, issue resolution and [Skill]. Considered valuable administrative asset to organization.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing [Number] years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

  • Documentation procedures expert
  • Medical terminology knowledge
  • Collecting vital signs
  • Quick problem solver
  • Detail-oriented
  • Recordkeeping and bookkeeping
  • Technologically savvy
  • Employee training and development
  • Workers' compensation knowledge
  • Managing office supplies
  • Advanced MS Office Suite knowledge
  • Human resources best practices
  • Excel spreadsheets
  • Developing slide presentations
  • Data entry documentation
  • Labor relations
  • Administer training modules
  • Event coordination
  • Risk management
  • Human Resources Management (HRM)
  • Multi-line phone systems
  • Attendance records preparation
  • Resolving discrepancies
  • Medical terminology
  • Appointment scheduling
  • Administrative operations
  • Documentation and reporting
  • Results-oriented
  • Strong problem solver
  • Payroll and benefits administration
  • Scheduling and calendar management
  • Multitasking and prioritization
01/2018 to 12/2019
Administrative Assistant Veterans Health Administration Kingman, AZ,
  • Planned and executed corporate meetings, lunches and special events for groups of [Number]+ employees.
  • Facilitated troubleshooting, maintenance and updates for office systems.
  • Monitored and tracked project performance data with [Type] spreadsheets to generate reports and keep management informed of important trends.
  • Monitored daily and weekly schedules and monthly calendar obligations for [Number] [Job titles].
  • Tracked and submitted employee time sheets to accounting department for payroll processing.
  • Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Managed and adjusted personnel scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service.
  • Organized and maintained filing and document management systems, coordinating archiving and purging aligned with company document policies.
  • Maintained attendance records, taking note of staff vacation time, sick days and personal days.
  • Guided administrative and professional staff through computer and software problems.
  • Organized conference room space and materials for internal and customer meetings, took notes and distributed meeting minutes to support executive needs.
  • Managed a team of [Number] [Job title]s, including training and task delegation.
  • Coordinated large-scale events and department activities, including venue acquisition, catering service and guest list development.
  • Performed complex administrative management of sensitive and confidential issues.
  • Assisted with administrative tasks, including filing, answering phones and [Task].
07/2016 to 11/2018
Appointment Scheduler Acv Auctions Deerpark, NY,
  • Maintained personnel records, including applications, performance reports, payroll records, and medical files.
  • Served as central point of contact for all outside vendors needing to gain access to building.
  • Responded to telephone inquiries from clients and [Job Title]s and delivered information to inform and educate callers.
  • Generated [Type] reports to present decision-makers with valuable data.
  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Prevented scheduling errors by demonstrating strong attention to detail while managing daily calendar and creating weekly or monthly reports and presentations.
  • Answered [Number] daily phone calls on multi-line phone system and transferred calls to appropriate [Job title].
  • Improved productivity initiatives, managing office support tasks and coordinating itinerary and scheduling appointments.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Created agendas, took minutes and prepared [Type] documents for meetings.
  • Maintained [Number]% accuracy while digitizing records, taking meeting minutes and messages and transcribing notes in updated [Type] software.
  • Exceeded specific team goals by partnering with staff to share and implement best practices.
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
  • Responded to [Type] issues quickly by using [Skill] and [Skill] to provide immediate resolution, which improved customer retention by [Number]%.
  • Managed and adjusted personnel scheduling for [Number] staff, monitoring resource allocation to provide optimal coverage and service.
  • Managed and anticipated clerical needs of company employees, including copying, faxing and file management.
08/2013 to 05/2015
Pharmacy Technician Wegmans Food Markets Rochester, NY,
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Ensured proper entry and processing of patient prescriptions in company system.
  • Confirmed prescriptions for patients by placing calls and conferring with physicians' office staff.
  • Communicated with insurance companies for billing purposes.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
05/2015 to 12/2016
Certified Nursing Assistant Cornerstone Healthcare Group Webster, TX,
  • Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
  • Documented patient intake and dietary requirements and assisted with feeding.
  • Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
  • Collected specimens, monitored vitals and maximized patient comfort.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Conducted routine checks on standard patient vitals, including blood pressure, blood sugar and heart rate.
  • Provided hands-on nursing care under direct RN supervision, adhering to medical center policies and procedures.
  • Preserved patient dignity and minimized discomfort by carrying out duties such as bedpan changes, diapering and bathing.
  • Responded to patient alarms and needs-assessment requests to identify course of treatment.
  • Consulted with nurses to develop patient care plans and evaluate treatment options.
  • Documented information in patient charts and communicated status updates to interdisciplinary care team.
  • Provided nursing assistance to residents in [Number]-bed [Type] care facility.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices and [Type] equipment to carefully and transport patients.
  • Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
Education and Training
Expected in
: Nursing
Kansas City Kansas Community College - Kansas City, KS
Expected in
: Nursing
Avila University - Kansas City, MO

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School Attended

  • Kansas City Kansas Community College
  • Avila University

Job Titles Held:

  • Administrative Assistant
  • Appointment Scheduler
  • Pharmacy Technician
  • Certified Nursing Assistant


  • Some College (No Degree)
  • Some College (No Degree)

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