Jessica Claire
  • Montgomery Street, San Francisco, CA 94105
  • Home: (555) 432-1000
  • Cell:

Decisive Administrative Assistant accustomed to managing administrative team members and handling business operations with sound judgment and reasoned thinking. Highly resourceful with proven history of tackling complex projects with superior results. Proficient in schedule management, company event coordination and financial reporting. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

  • Microsoft
  • Transporting files
  • Proposal writing
  • Back office operations
  • Executive presentation development
  • Check processing
  • Business writing
  • Accounting skills
  • Accounting support
  • Document retrieval
  • Data entry documentation
  • Recordkeeping and bookkeeping
  • Sales plan implementation
  • Labor relations
  • QuickBooks expert
  • Sensitive material handling
  • Report analysis
  • Excel spreadsheets
  • Memo preparation
  • AR/AP
  • Timeline Planning and Management
  • Insurance eligibility verification
  • Workers' compensation knowledge
  • Inventory systems
  • Employee training and development
  • Technologically savvy
  • Program file distribution
  • Meeting planning
  • IManage proficiency
Administrative Assistant, 01/2019 to Current
First TransitIrving, TX,
  • Directed customer communication to appropriate department personnel and offered information to resolve inquiries, boosting customer satisfaction.
  • Developed and set up claims dealing with loss from hurricanes that passed such as Zeta . Beta , Sally and more.
  • Ran ISO reports
  • Made and ran sanctions on the insured
  • Liaised between internal and external stakeholders to provide updated project status and performance reports.
  • Managed scheduling for staff, monitoring resource allocation to provide optimal coverage and service.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Conducted research using various media sources to obtain relevant data for staff requirements.
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Evaluated competitor, legislative and collective bargaining trends to make effective decisions about benefits and compensation structuring.
  • Strategized long-term business objectives by assessing customer feedback for direction on process improvements.
Professional Specialist , 03/2017 to 08/2019
Princeton University FacultyPrinceton, NJ,
  • Established hosting for each website and completed go-live process by uploading sites to host account.
  • Analyzed solutions and coding fixes for software problems.
  • Created and integrated scanning component based on server system.
  • Conducted technical reviews and trade-off studies to identify purpose, audience and scope.
  • Coordinated with engineering teams to assess and optimize hardware and software interfaces.
  • Logged and implemented development tasks based on system requirements and documented approaches.
  • Assisted clients and internal staff with troubleshooting to quickly and effectively resolve software issues.
  • Identified opportunities for process improvements to decrease in support calls.
  • Coordinated system installations, testing and code corrections.
  • Tested and modified databases to determine and correct issues.
  • Wrote user manuals and other documentation for roll-out in customer training sessions.
  • Modified existing software systems to enhance performance and add new features.
Customer Service Representative, 03/2017 to 08/2019
Valvoline Instant Oil ChangePickerington, OH,
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Coordinated with carrier representatives to arrange and issue instructions for shipping and delivery of materials.
  • Organized storage areas to maximize movement efficiency and minimize labor.
  • Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
  • Reported delays, accidents or other traffic and transportation situations.
  • Operated lift and hand trucks to transfer materials to and from target areas.
  • Collaborated with carrier representatives to determine receipt methods and make special delivery arrangements.
  • Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
  • Liaised with vendor representatives to rectify damages and shortages.
  • Prepared shipments for postage through careful packing, sealing and labeling of materials.
Education and Training
High School Diploma: , Expected in 05/2020
Central Gwinnett High School - Lawrenceville, GA
: , Expected in 05/2024
Georgia State University - Atlanta, GA

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School Attended

  • Central Gwinnett High School
  • Georgia State University

Job Titles Held:

  • Administrative Assistant
  • Professional Specialist
  • Customer Service Representative


  • High School Diploma

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