(555) 432-1000,
Montgomery Street, San Francisco, CA 94105

Experienced Administrative Assistant with experience in administrative functions such as, providing excellent customer service, adapting to schedule changes, detail oriented, rapidly learns new procedures  and processes. I offer dependability, resourcefulness, initiative, detail-oriented, and diligence in completing my assignments. 

Microsoft Word, Power Point, Publisher, Excel, Outlook, type 40wpm, detail oriented. I currently volunteer at Hinde's Animal Safe Haven by fostering dogs and assisting with adoption events.
Kaplan University , Expected in December 2012 Associate of Applied Science : Business Administration - GPA : Business Administration
State Of Idaho - Administrative Assistant 1
American Falls, ID, 10/2014 - Present
  • Answer phone calls from drivers and vendors, be professional and pleasant while working in a fast paced environment, open work orders in M5, and process work orders for payment.
  • Evaluate driver situations and make a decision on how to handle it, maintain a professional demeanor with drivers and vendors, and assist drivers in finding an approved vendor to get repairs done.
  • Multi-task effectively handles stressful situations, provide assistance and give advice to drivers.
  • Develop and maintain professional relationships with vendors.
  • Explain to drivers on how to handle certain situations and processes.
  • Review and analyze estimates to make sure proper contracted prices are used, approve and/or adjust prices with vendors.
  • Explain contract details/policies with vendors and drivers, and explain the work order process to drivers.
  • Call vendors for invoices, and resolve issues, determines the best cost savings when denying a repair, set up auction pick up's, and input warranty information and recall information in the database.
  • Enter labor charges and parts charges into M5 database and ensure that commercial charges and estimated charges are equal.
  • Ensure that all documents adhere to fiscal policies and procedures, and research repair history on the vehicles to ensure cost savings, and utilize office equipment.
  • Utilize spreadsheets for approved vendor information, research and make sure labor rates and parts prices are correct.
  • I research and compile information to ensure accuracy with all data for budget purposes.
  • Input data into cost savings, process in house paper work, adapt to constant changes in our system and department.
  • Very detail oriented due to the amount of different financial numbers involved, update the vehicle database, and communicate effectively verbally and in writing.
  • Follow up calls with drivers to ensure I receive proper documentation, handle/disburse the estimates and invoices coming in on the fax box, and anything else that needs completed.
  • Assist with billing every month by running reports for all work orders opened that month and making sure the financial amount is accurate before it gets sent to the agencies to pay.
Lacosta - Housekeeper/Server
Toledo, OH, 10/2013 - 10/2014
  • Maintained cleanliness of Governor's Residence: cleaned bathrooms, changed linens, dusted, mopped, made decisions on proper chemical usage, and assisted the Governor and First Lady with anything they needed.
  • Maintained cleanliness of laundry, handled dry cleaning ran errands with the residence vehicle, and any other task that needed completed.
  • Assisted the kitchen/catering staff with formal and informal events, greeted guests, served food to Governor, First Lady, worked with the Governor's security detail, and other guests.
  • Assisted with tours, maintained confidentiality, and any other task that was required.
ABM Janitorial - Supervisor
City, STATE, 08/2011 - 10/2013
  • I started as a cleaner and was promoted to supervisor, which I supervised 12-15 employees, inspected their work, assisted them with completing new hire paperwork and made sure it was processed through human resources.
  • Assisted them when needed, made sure everyone was clocked in and started working promptly upon arrival.
  • Made sure all employees adhered to all safety standards, disciplined employees, served as liaison between the Judicial Center Facilities Manager, Capitol Police, and ABM.
  • I was responsible for the keys to all the doors throughout the Judicial Center, unlocked the doors for employees and locked them up at the end of my shift.
  • Worked in a professional manner at all times and communicated effectively with staff.
  • Made sure all cleaning requests were taken care of in a prompt efficient manner.
  • Reported any maintenance issues to the facilities manager, cleaned restrooms, offices, emptied trash, vacuumed, dusted, and anything else that needed completed.
  • If we were short staffed I would have to make sure all cleaning was done and disburse extra work as needed.
  • I conducted meetings to update employees on changes, issues, and other important information.
  • Coordinate special cleaning projects monthly, established and maintained effective working relationships.
  • Trained new hires, took inventory of cleaning products, disbursed paychecks, checked emails daily for requests, and anything else that needed to be taken care of.
 Excel, Outlook, Power Point, Publisher, Microsoft Word, utilizing office equipment, type 40wpm, customer service, organizational skills, training new hires, and  advanced problem solving skills.
Additional Information
  • I made Honor's which included Dean's list and President's list several times.

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School Attended

  • Kaplan University

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  • Housekeeper/Server
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  • Associate of Applied Science

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