Administrative Assistant 1 resume example

• Worked with little direction or input to complete daily tasks.
• Verified details, filed documentation and produced travel and expense reports.
• Assisted team members with special projects by coordinating records and resources to meet expected requirements.
• Oversaw office inventory by restocking supplies and submitting purchase orders.
• Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
• Transcribed documents using transcription equipment with high levels of initial accuracy.
• Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
• Pulled and organized requested documentation.
• Delivered high-quality customer service through deep commitment to knowledge and performance.
• Observed all deadlines, enabling timely completion of tasks.

∙Maintained records management systems and performed basic system updates.

∙ Filed and retrieved corporate documents, records and reports.

∙ Wrote, designed and produced authorization forms.

∙ Was instrumental in creating standards for on call services.

∙ Coordinated and directed personnel in order to aid operations.

∙ Trained and managed 24 agents and achieved significant improvements in their productivity.

∙ Met with potential customers on behalf of executives.

∙ Set up and oversaw administrative policies and procedures for offices and organizations.

∙ Reviewed operating practices and procedures in order to determine whether improvements were made in areas such as workflow, reporting procedures and expenditures.

∙ Interpreted administrative and operating policies and procedures for employees.

∙ Successfully handled over 300 customer accounts.

∙ Prepared invoices, reports, memos, letters, financial statements and other documents, using Microsoft Office.

∙ Opened, sorted and distributed incoming correspondence, including faxes and email.

∙ Prepared responses to correspondence containing routine inquiries.

∙ Attended meetings in order to record minutes.

∙ Responded to written and telephone requests for account changes.

∙ Conducted research, compiled data and prepared papers for consideration and presentation by executives.

∙ Read and analyzed incoming memos, submissions and reports in order to determine their significance and planned their distribution.

∙ Greeted caller and announced name and phone number of client.

∙ Recorded and delivered messages and furnished information.

∙ Accepted orders and relayed calls.

∙ Placed telephone calls at request of clients and to locate clients in emergencies.

∙ Answered simple questions about clients' businesses, using reference files.

∙ Operated communication systems, such as telephone, switchboard, intercom, two-way radio, and public address.

• Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
• Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
• Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
• Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
• Communicated with children's parents and guardians about daily activities, behaviors and problems.
• ∙ Organized and stored toys and materials to ensure order in activity areas.
• ∙ Dressed children and changed diapers.
• ∙ Organized and participated in recreational activities, such as games.
• ∙ Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
• ∙ Sanitized toys and play equipment.
• ∙ Disciplined children and recommended and initiated other measures to control behavior, such as caring for own clothing and picking up toys and books.
• ∙ Identified signs of emotional and developmental problems in children and brought them to parents' and guardians' attention.
• ∙ Observed and monitored children's play activities.
• ∙ Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
• ∙ Read to children, and taught them simple painting, drawing, handicrafts, and songs.
• ∙ Instructed children in health and personal habits such as eating, resting, and toilet habits.