Administrative Assistant 1 resume example with 20+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

  • Excel spreadsheets
  • Data entry documentation
  • Records management systems
  • 10-key proficiency
  • AR/AP
  • Travel administration
  • Account reconciliation
  • Database organization
  • Invoicing and billing
  • Billing and coding
  • Confidential document control
  • Multitasking and prioritization
  • Customer relations
  • Training and coaching
  • Customer Service
  • Call center experience
  • Adaptive team player
  • Clerical support
  • Courteous demeanor
  • Inbound and outbound calling
  • Call center operations
  • System documentation
  • Professional telephone voice
  • Call control skills
Administrative Assistant 1, 1/15/16 to Current
Sodexo UsaColumbus, OH,
  • Prepared packages for shipment by generating invoices and setting up courier deliveries.
  • Coordinated project materials by managing physical and digital files, monitoring spreadsheets and updating reports.
  • Maintained inventory in administrative building supply closet to prevent shortages of supplies.
  • Handled management of communication by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
  • Arranged travel and hotel accommodations for domestic business meetings and trips.
  • Increased accuracy by verifying data while processing incoming and outgoing checks.
  • Presented data and report findings to advisory staff on assigned topics.
  • Managed delivery schedules, progress updates and vendor relations.
  • Evaluated RFPs, price quotes, proposed contracts and other types of agreements.
  • Reviewed supply levels and aging inventory to forecast purchasing needs in a timely maner.
  • Maintained appropriate inventory levels to meet personnel and corporate needs.
  • Cultivated new vendor relationships using dynamic communication.
  • Maintained compliance with internal financial controls and protocols.
  • Obtained quotes from various suppliers to determine most cost-effective purchasing options.
  • Located and vetted vendors, established good relationships and negotiated contracts.
  • Collected operations data and created spreadsheets.
OPS Senior Clerk, 3/25/11 to 1/14/16
The Sunshine House Early Learning AcademyChattanooga, TN,
  • Worked with little direction or input to complete daily tasks.
  • Verified details, filed documentation and produced travel and expense reports.
  • Assisted team members with special projects by coordinating records and resources to meet expected requirements.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Followed all confidentiality rules to preserve data quality and reduce chance for information compromise.
  • Transcribed documents using transcription equipment with high levels of initial accuracy.
  • Delivered helpful and kind customer service to guests, maintaining composure in stressful situations to maximize customer satisfaction.
  • Pulled and organized requested documentation.
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Observed all deadlines, enabling timely completion of tasks.
On Call Administrator, 2/10/03 to 3/26/11
AnsafoneCity, STATE,

∙Maintained records management systems and performed basic system updates.

∙ Filed and retrieved corporate documents, records and reports.

∙ Wrote, designed and produced authorization forms.

∙ Was instrumental in creating standards for on call services.

∙ Coordinated and directed personnel in order to aid operations.

∙ Trained and managed 24 agents and achieved significant improvements in their productivity.

∙ Met with potential customers on behalf of executives.

∙ Set up and oversaw administrative policies and procedures for offices and organizations.

∙ Reviewed operating practices and procedures in order to determine whether improvements were made in areas such as workflow, reporting procedures and expenditures.

∙ Interpreted administrative and operating policies and procedures for employees.

∙ Successfully handled over 300 customer accounts.

∙ Prepared invoices, reports, memos, letters, financial statements and other documents, using Microsoft Office.

∙ Opened, sorted and distributed incoming correspondence, including faxes and email.

∙ Prepared responses to correspondence containing routine inquiries.

∙ Attended meetings in order to record minutes.

∙ Responded to written and telephone requests for account changes.

∙ Conducted research, compiled data and prepared papers for consideration and presentation by executives.

∙ Read and analyzed incoming memos, submissions and reports in order to determine their significance and planned their distribution.

∙ Greeted caller and announced name and phone number of client.

∙ Recorded and delivered messages and furnished information.

∙ Accepted orders and relayed calls.

∙ Placed telephone calls at request of clients and to locate clients in emergencies.

∙ Answered simple questions about clients' businesses, using reference files.

∙ Operated communication systems, such as telephone, switchboard, intercom, two-way radio, and public address.

Toddler Teacher, 1998 to 2002
Blessed Trinity, Angels In ArmsCity, STATE,
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Communicated with children's parents and guardians about daily activities, behaviors and problems.
  • ∙ Organized and stored toys and materials to ensure order in activity areas.
  • ∙ Dressed children and changed diapers.
  • ∙ Organized and participated in recreational activities, such as games.
  • ∙ Supported children's emotional and social development, encouraging understanding of others and positive self-concepts.
  • ∙ Sanitized toys and play equipment.
  • ∙ Disciplined children and recommended and initiated other measures to control behavior, such as caring for own clothing and picking up toys and books.
  • ∙ Identified signs of emotional and developmental problems in children and brought them to parents' and guardians' attention.
  • ∙ Observed and monitored children's play activities.
  • ∙ Kept records on individual children, including daily observations and information about activities, meals served, and medications administered.
  • ∙ Read to children, and taught them simple painting, drawing, handicrafts, and songs.
  • ∙ Instructed children in health and personal habits such as eating, resting, and toilet habits.
Education and Training
: Medical Administration, Expected in
Rasmussen College - Ocala, Florida,
High School Diploma: , Expected in 05/1998
Dunnellon High School - Dunnellon, FL

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Resume Overview

School Attended

  • Rasmussen College
  • Dunnellon High School

Job Titles Held:

  • Administrative Assistant 1
  • OPS Senior Clerk
  • On Call Administrator
  • Toddler Teacher


  • Some College (No Degree)
  • High School Diploma

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