Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
∙Maintained records management systems and performed basic system updates.
∙ Filed and retrieved corporate documents, records and reports.
∙ Wrote, designed and produced authorization forms.
∙ Was instrumental in creating standards for on call services.
∙ Coordinated and directed personnel in order to aid operations.
∙ Trained and managed 24 agents and achieved significant improvements in their productivity.
∙ Met with potential customers on behalf of executives.
∙ Set up and oversaw administrative policies and procedures for offices and organizations.
∙ Reviewed operating practices and procedures in order to determine whether improvements were made in areas such as workflow, reporting procedures and expenditures.
∙ Interpreted administrative and operating policies and procedures for employees.
∙ Successfully handled over 300 customer accounts.
∙ Prepared invoices, reports, memos, letters, financial statements and other documents, using Microsoft Office.
∙ Opened, sorted and distributed incoming correspondence, including faxes and email.
∙ Prepared responses to correspondence containing routine inquiries.
∙ Attended meetings in order to record minutes.
∙ Responded to written and telephone requests for account changes.
∙ Conducted research, compiled data and prepared papers for consideration and presentation by executives.
∙ Read and analyzed incoming memos, submissions and reports in order to determine their significance and planned their distribution.
∙ Greeted caller and announced name and phone number of client.
∙ Recorded and delivered messages and furnished information.
∙ Accepted orders and relayed calls.
∙ Placed telephone calls at request of clients and to locate clients in emergencies.
∙ Answered simple questions about clients' businesses, using reference files.
∙ Operated communication systems, such as telephone, switchboard, intercom, two-way radio, and public address.
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