Administrative Assistant Resume Example

Improved customer satisfaction by finding creative solutions to problems.

• Learned vacuum machanics and sanitization needs to support office needs.
• Recognized by management for providing exceptional customer service.
• Earned reputation for good attendance and hard work.
• Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
• Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
• Supported sales, office, and receiving department by compiling paperwork and taking detailed meeting minutes.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Maintained store cleanliness
• Collaborated with others to discuss new sales opportunities.
• Handled all delegated tasks, including moping, sweeping, dusting and vacuuming .
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Performed site evaluations, customer surveys and team audits.
• Established and implemented new procedures for standard maintenance scheduling.
• Monitored maintenance scheduling and reported maintenance team information to management.
• Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
• Safely and efficiently finished repairs while supporting team members with tasks.
• Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.

• Greeted visitors, assessed needs and directed to appropriate personnel.
• Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
• Answered and directed incoming calls using multi-line telephone system.
• Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
• Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
• Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
• Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
• Sorted incoming mail and directed to correct personnel each day.
• Prepared packages for dealer trades & deliveries and coordinated timely shipments.

• Participated in prescription pharmaceutical and over-the-counter product inventory audits.
• Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
• Compiled customer demographic, allergy and medical history background.
• Entered orders into system and filled medication orders.
• Maintained clean and organized pharmacy shelving and work areas.
• Calculated dosage, filled prescriptions and prepared prescription labels.
• Merchandised related products to drive pharmacy department sales.
• Prepared prescription transfer requests from competitor companies.
• Communicated with insurance companies for billing purposes.
• Communicated extensively with patients to provide assistance, support and instructions.
• Prepared requisitions for drugs and supplies as directed by pharmacist.
• Established and updated patient profiles, including lists of medications and insurance details.
• Processed prescription transfer requests from competitors.
• Used 8-point check system to verify labeled prescriptions.
• Managed medication stocks, including conducting counts, labeling products and maintaining controls.
• Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
• Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
• Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
• Filled and processed prescriptions, delivering prompt and efficient patient care.
• Restocked shelves and prepared expired drugs for return.
• Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
• Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
• Processed prescriptions, checking against known patient allergies.
• Delivered quality care to customers through close collaboration with pharmacist.
• Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
• Verified insurance benefits to refill medications and upheld fantastic customer service standards.
• Counseled patients on appropriate use of over-the-counter and prescription medications.
• Prepared medication labels with item name and quantity.
• Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
• Closely inspected medications to determine accuracy of identities, strengths and purities.