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Administrative Assistant Resume Example

Resume Score: 80%

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ADMINISTRATIVE ASSISTANT
Summary

Goal-driven Receptionist with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation.

Knowledgeable and professional Receptionist skilled in administrative support and customer service. Bringing 4+ years of experience managing fast-paced, front desk operations. Strong planning, problem solving and communication skills.

Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building.

Skills
  • Scanning
  • Sorting/ organizing
  • Advanced MS Office Suite knowledge
  • AS/400
  • Back office operations
  • Proposal writing
  • Document retrieval
  • Data entry documentation
  • Mail management
  • Sales plan implementation
  • Records management systems
  • Recordkeeping and bookkeeping
  • Insurance eligibility verification
  • Transporting files
  • Cash deposit preparation
  • Problem resolution
  • Professional and mature
  • Dedicated team player
  • Time management
  • Event coordination
  • Tech-savvy
  • Flexible
  • Strong interpersonal skills
  • Appointment scheduling
  • Staff motivation
  • Project Planning
  • Confidential document control
  • Strong problem solver
  • Process improvement
  • Patient care advocacy
  • Phone call answering
  • Meticulous attention to detail
Experience
Administrative Assistant | 03/2018 to 06/2019
Gateway Investigation Firm - Saint Louis , MO
  • Arranged domestic and international travel, hotel and transportation needs for staff.
  • Managed scheduling for owner and staff, monitoring resource allocation to provide optimal coverage and service.
  • Monitored daily and weekly schedules and monthly calendar obligations for owner of company .
  • Processed financial documents including contracts, expense reports and invoices.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Managed phone calls from clients when owner was unavailable and provided informative answers to questions.
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Supported departmental operations, including filing, monthly report preparation and vendor requisitions.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and ensure compliance with company policies and procedures.
  • Performed complex administrative management of sensitive and confidential issues.
  • Assisted with administrative tasks, including filing, answering phones and maintaining cleanliness of company vehic.
  • Wrote email messages, memos and business letters for management and proofread all documentation to provide error-free correspondence.
  • Guided administrative and professional staff through computer and software problems.
  • Maintained up-to-date department organizational chart.
  • Investigated background of claimants and witnesses to uncover past criminal activity.
  • Gathered proof of activities through video recordings, photographs and statements.
  • Produced timely and accurate reports about findings.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Head of Maintenance | 07/2016 to 03/2018
Bed Bath & Beyond Inc. - Saint Peters , MO

Improved customer satisfaction by finding creative solutions to problems.

  • Learned vacuum machanics and sanitization needs to support office needs.
  • Recognized by management for providing exceptional customer service.
  • Earned reputation for good attendance and hard work.
  • Created checklists for daily stocking of housekeeping carts to improve inventory management and prevent unnecessary trips to stockroom.
  • Boosted customer satisfaction by trained new staff on proper cleaning methods and procedures.
  • Supported sales, office, and receiving department by compiling paperwork and taking detailed meeting minutes.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Maintained store cleanliness
  • Collaborated with others to discuss new sales opportunities.
  • Handled all delegated tasks, including moping, sweeping, dusting and vacuuming .
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Performed site evaluations, customer surveys and team audits.
  • Established and implemented new procedures for standard maintenance scheduling.
  • Monitored maintenance scheduling and reported maintenance team information to management.
  • Adhered to strict operation and maintenance regulations by following instructions and observing guidelines.
  • Safely and efficiently finished repairs while supporting team members with tasks.
  • Assessed daily workloads, scheduled and planned daily assignments and oversaw numerous projects.
Reception & Cashier | 01/2012 to 12/2016
Papas Toyota - City Of Saint Peters, MO
  • Greeted visitors, assessed needs and directed to appropriate personnel.
  • Directed clients to appropriate personnel to address concerns, resolve complaints or answer account-related questions.
  • Answered and directed incoming calls using multi-line telephone system.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Received incoming packages and mail, dispersed parcels and correspondence and shipped outgoing items daily.
  • Prepared packages for shipment by generating shipment invoices and setting up courier deliveries.
  • Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
  • Sorted incoming mail and directed to correct personnel each day.
  • Prepared packages for dealer trades & deliveries and coordinated timely shipments.
Pharmacy Technician | 06/2009 to 08/2010
Walgreens - Saratoga Springs, NY
  • Participated in prescription pharmaceutical and over-the-counter product inventory audits.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Compiled customer demographic, allergy and medical history background.
  • Entered orders into system and filled medication orders.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Calculated dosage, filled prescriptions and prepared prescription labels.
  • Merchandised related products to drive pharmacy department sales.
  • Prepared prescription transfer requests from competitor companies.
  • Communicated with insurance companies for billing purposes.
  • Communicated extensively with patients to provide assistance, support and instructions.
  • Prepared requisitions for drugs and supplies as directed by pharmacist.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Processed prescription transfer requests from competitors.
  • Used 8-point check system to verify labeled prescriptions.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Inspected medication storage locations to monitor drug expiration dates and supply adequate inventory.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
  • Filled and processed prescriptions, delivering prompt and efficient patient care.
  • Restocked shelves and prepared expired drugs for return.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Managed inventory and reduced expenditures by negotiating prices with pharmaceutical suppliers.
  • Processed prescriptions, checking against known patient allergies.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Counseled patients on appropriate use of over-the-counter and prescription medications.
  • Prepared medication labels with item name and quantity.
  • Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
  • Closely inspected medications to determine accuracy of identities, strengths and purities.
Education and Training
Saratoga Springs High School - Saratoga Springs, NY
High School Diploma
06/2010
Western Suffolk BOCES - Northport, NY
CNA (Certified Nursing Assistant)
CNA, 06/2010

CPR, BLS, ACLS certified

Saint Charles Ambulance District - Saint Charles, MO
CPR, BLS, ACLS
07/2015
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Gateway Investigation Firm
  • Bed Bath & Beyond Inc.
  • Papas Toyota
  • Walgreens

School Attended

  • Saratoga Springs High School
  • Western Suffolk BOCES
  • Saint Charles Ambulance District

Job Titles Held:

  • Administrative Assistant
  • Head of Maintenance
  • Reception & Cashier
  • Pharmacy Technician

Degrees

  • High School Diploma
    CNA (Certified Nursing Assistant)
    CPR, BLS, ACLS

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